Friendly Italian greeting from a female member of staff as we entered the store and given the basic information about the products on offer and were left to browse and sample the recliners available. When we decided what we wanted Stevie was immediately available to place our order.
We appreciated the time to browse at our leisure without any pressure from the staff but knew they were available for help if we needed it.

Firstly we were left to browse through the store without being 'hassled' and once we had chosen what we wanted all our questions were answered, styles of fabric advised and we were told all the delivery options.

Friendly staff at shop and upon delivery.

A great experience with both staff making the job easy. Very friendly, polite and efficient. They delivered, built and tested before they departed leaving no signs they had been, other than a new sofa.

Ronnie and Ronnie were brilliant very helpful and tidy

Very friendly and welcoming staff. We're there with advice and to answer questions without being intrusive. We were allowed to browse and told to take as much time as we wanted.

Excellent service from start to finish. Regular email updates on delivery times.

Very pleasant salesman only negative was the length of time for the sofa to be ready and the delivery cost

Everything was perfect staff very friendly and welcoming made me so at ease

Customer service at point of sale was great but the overall experience was marred by the delivery.
Initially a time span of between 10:00 & 15:00 was updated to 10:40 to 10:55. Delivery was attempted at 09:39 when I was out of the house. This was over an hour before indicated time.

helpful staff and delivery staff good product

The 2 lads who delivered our sofas were brilliant. So very helpful and are a great asset to your company. I think they were called Ronnie and Ronnie.

Two lovely lads

The team that delivered the sofas explained how they went together and how to remove if needed cleared all packaging and were quick

Wonderful service, it was a very fast delivery in terms of arrival and unpacking. I was kept updated the week prior, the day before, and the day itself. I could not recommend the North Shields team enough, I have had a lovely experience and have received my dream sofa in pristine condition.

I entered the store knowing that I wanted something new but had no real idea in mind. My son and I were warmly greeted by Danielle. After explaining I wasn't sure what I was looking for she showed me everything that might fit my need. Demonstrating features in each and looking into colours and material choices. Danielle also pointed out corner sofas that my son was interested in. Ultimately we left with the intention of of measuring things at home and agreed to return on Danielle's next shift. Both myself and my son placed orders on this visit. Excellent service from start

Great delivery service.
On time when said.
Really professional, friendly, and polite.

I popped into our local shop looking for a new sofa, I was going to buy a rise and recliner chair elsewhere for my husband, when I mentioned this to the assistant she showed me a rise recliner chair with matching sofa. The service I got in store and when the sofa was delivered was fantastic the sofa was in stock at the shop but chair needed to be ordered which could take up to ten weeks. I was offered a good discount on the sofa if I was willing to wait for the chair. I would definitely recommend this company

Dani who served us was really outstanding, friendly, well-informed, great communicator.