I had a good experience in store.

Very helpful and patient

The whole process of buying my new sofa and chair was straight forward stress free. The two delivery lads were very helpful and friendly thank you x

Excellent service and knowledgeable staff

Helpful service

Pauline was so lovely, she was very attentive but not pushy which is always a plus for me as I don’t like feeling pressured when purchasing and she understood this. She talked us through the whole process and to be honest was one of the easiest purchases I have made. I look forward to receiving my new furniture

The service and the staff were very friendly and helpful

Friendly staff, Jack was especially lovely and very helpful, he couldn't have done anymore

Excellent communications
Delivery executed as stated
Well done and Thank You Anthony and Sean
Update rang up a month later said wrong chair delivered wanted it back
Tried to ring back to warehouse at 1600 only security available others gone home

The sofa arrived damaged and it was advised that a technical engineer would call. Took them tow weeks for that for an incompetent spotty teenage goon to say "Well that's what they are like" we sent a video of the fault and they still said it was normal manufacture .
Customer Services lie about deliveries and appointments , and do nothing apart from pass the book.

The delivery process its a joke, they are gonna tell you a date and a time slot just to ring you at 12 o’clock just to let you know that apparently a drive called in sick meanwhile its okay for me who had to lose a day’s holiday just to be let down by this company.
I am disappointed in the way the deliver driver or whoever called me to tell me that the sofa won’t be delivered on the date that they have told me.
Apparently the shop didn’t even knows that my sofa wasn’t gonna even be delivered which that tells me that they don’t even check their dispatches.
When ringing shop, they just tell you that will have to look into it and will let you know just for them to never call.

The crew (Darren and Harry) were on time, friendly and professional. They brought the furniture upstairs to the allocated room, assembled it quickly and took all packing away with them.
The whole operation was completed quickly and carefully, absolutely no problems at all. Would recommed the service.

Great customer service
Text messages kept us up to date on delivery

Bought a sofa in December 2025, the left hand side of the sofa is rock solid and higher that the other side, We have contacted them and they advised to try it for a month and it would settle down, we waited a month and no changes to the seat, I have requested to return, it is not the same as the sofa we tried and tested in store, that was softer cushioning, They have said they would come out and take some of the stuffing out of the settee in my home, I wish i had sent it back when they delivered it with no protective wrapping on.
Its no good for pensioners like us that`s retired and suffering with arthritis and having to sit on a concrete sofa, Not to mention the piles you get after being sat on it a while. We will be going to trading standards if this is not rectified immediately.

Absolutely appalling service. Ordered a sofa, agreed delivery date. Took the day off work. Tracking showed it was on its way, but it didn’t turn up. Delivery note on tracking said I’d refused it! Took 4 hours of calls to speak to someone, apparently the sofa was damaged before it left the warehouse, but they didn’t think to notify me. I complained and go nowhere. Posted my complaint on socials and eventually got an email from CEX office, customer improvement (that’s a joke in itself). My options were; have the original sofa, choose something else or get a refund. None of these options provide me with a said for Christmas. Eventually after much debate, I said I would have a refund. 12 days later and still no refund. Should have had a call yesterday but it never happened. I don’t even rate them 1star. I will be taking legal advice and contacting Martin Lewis to take this up. There are hundreds more complaints from people of socials, so if we make a collective noise maybe something will get sorted. Steve Carson CEO, I would be ashamed to be the head of this appalling excuse for customer service.

Great communication and worked with us for the best delivery time and date
Great lads for delivery

I was kept well informed on the day of delivery the guys phoned and asked if they could come earlier than planned which was a huge bonus! They were very respectful of my property and assembled my sofa quickly.

Absolute awful customer service, was given a date and time for delivery, booked time off work and waited, was told between 11.30am and 12.05pm originally, 2 hours later no delivery, tried tracker ,didn't work, just saying same time for eta from 11.30am, tried customer service tel number , no answer, waited in a queue for a total 4 hours but no answer, pressed call back for when I reached the front of queue, no call back, phoned store ,voicemail saying all stores closed for training. Tracker eventually loaded after being over 2 hours late and it showed 2 deliveries before me with a 3.30pm delivery time, this kept changing till it was 0 in front of me, I watched the tracker as the van approached and less than a mile away it turned the other way and headed towards Leeds,over 30 miles away from me, the time kept changing and the number of deliveries before me changed to MINUS 2??? Now it's 6.30 pm and the van is still driving around Leeds with an eta to me of 7.02pm, I dont hold much hope, this is terrible service as I had earlier put my old settee outside for the council to collect and have no seating. How can the complete company be uncontactable and the couriers be so unprofessional, I mean less than a mile away and totally miss us out but keep updating the eta. Please dont order from these they will let you down!
Update**
So the suite didn't arrive at all, the time on the tracker stopped at 7.22pm although the van kept moving about till about 9.25pm. The the tracker went off with what I think is the generic message of delivery between 11.40am and 12.05pm, presumably for the next day? No map to see just the refresh button which is all I got yesterday till it was past that time, so no communication, no idea what to do and no day off booked to take delivery if they try today as I had that yesterday the 16th as that was my delivery date. I can't explain how frustrated I am by the total lack of customer care. This seems to be a regular occurrence if you look on Facebook and twitter and I have spoken to others on there who were having similar problems from many other areas, terrible service, PLEASE AVOID.

DON-1010
The delivery was 2 hours later than the text I received and i was not informed of the delivery times throughout the day should have been 16:05 and it was close 18:40
And the delivery operators did not take any precautions in their footwear when walking in and out of my home where i have a light coloured carpet.
But they where quick and very polite in their work and within 20/30mins they had brought it all in and assembled it all and removed all their packaging so well done for this, just the front end of the service was poor but a solid 4 star service from the team.