Helpfulness of shop and delivery staff. From start to finish was professional and helpful, as well as the multiple prompts about delivery to keep me updated and being able to track the truck. Even the delivery staff calling an hour beforehand to inform we they would arrive within the hour gave a personal touch despite also being able to track the truck. Once placed they not only got rid of the rubbish but asked if I was happy with the placement before finishing. Made what has the potential to be a stressful experience an easy one.

After being lured by an advert for a sofa, I drove up to Solihull to check out the furniture in the flesh before committing to purchase.
It turns out that the £799 Sale price is only for ex-display models. I wanted two identical sofas, and they told me it wasn't a problem because they could get another from a different warehouse.
They then said that there would be a £119 delivery charge, but they could waive this charge if I gave them £159 for a 5-year care plan.
They said delivery would be "about a month", so I made the payment and home I went.
When I looked at the website to track my order, I noticed it said 'Free Delivery' anyway!
I was unable to track my order on the website, the 'live chat' help feature wasn't working, and they don't reply to emails! I've tried many times, and someone once replied to an email by phone several weeks later. I think maybe they don't want to put anything in writing.
I've tried for hours ringing their national helpline, and usually after one or two hours on hold, I usually give up.
There's a callback feature, and in my experience, someone usually calls back between two to four days. They must be really busy.
Customer support was actually really helpful; they were very sympathetic to my problems with the erroneous delivery charge and the care plan that I didn't really want, and they immediately offered to refund the difference. They said that it may take a few weeks to receive my refund, as it would have to be approved in Italy.
After feeling reassured about my purchase, I waited for the delivery of my new sofas. Days turned into weeks and then months. I started to feel like I had been ripped off. After almost three months, I was finally given a delivery date. They even sent me a link to track the delivery driver. I disposed of my existing furniture the day before delivery, and then I waited patiently and tracked my delivery. On the afternoon of the delivery (the tracking app said one more delivery before me), the driver phoned and said he couldn't find my furniture in his van.
They said it may be another few weeks before another delivery slot is available.
So now I have no furniture at all to sit on, and I have to go through the process of trying to get in touch with customer support again.
Support was again very helpful, and somehow managed to arrange another delivery the following week.
This time, the tracking said I was the next stop at around 11.45 am, and the van finally arrived at my house around 5.30 pm. (It travelled 25 miles in almost 6 hours!)
When they arrived, they found that one of the recliner transformers was missing, but thankfully, customer support went above and beyond and sent me a new one in the post a week or so later.
They assembled the sofas incorrectly, as I noticed a gap in the middle of one of the recliners, but I managed to correct this myself.
On further inspection, there was a scratch on the leather armrest and also a scuff on one of the lower corners, where it looked like it had been dragged against a brick wall. I can live with the scratches; they're not too noticeable if you don't look for them.
To be honest, I was just happy that I'd finally got some new furniture to sit on.
(Purchased and paid for in January - delivered in April)

6 months on and I'm beginning to regret my purchase. The one sofa creaks like an old ship; it has become uncomfortable to sit on, and I'm thinking that it probably won't last 12 months.

I assume that the people in Solihull were unhappy with me contacting customer support. Perhaps they were mad because they didn't get their commission from the 'care plan', which customer support refunded me.
They were probably responsible for the structural damage to the sofa, the extended delivery time, etc. If this is not the case, the only alternative I can think of is that SCS furniture just isn't very durable.

My advice to anyone thinking of purchasing from SCS: Go to a warehouse/showroom to try out the sofa you're thinking of, but go home and buy online.
You will get a much better deal online and not be forced to pay extra for stuff you don't need.
The people in the showrooms are clearly only interested in their own commissions and aren't there to give you a good deal.

Customer Support is helpful when you can finally get in touch with them - but this isn't as easy as you would hope.

Scs solihull staff were great, could sell ice to Eskimos. Sofa was fine for first couple of years. The company we had cover with didn't seem to think the leather peeling from various areas of both the three seater and two seater was or should be an issue. So for the poor quality and lack of decency or the cover company they have lost the return custom of myself and a fair few of our family members. I'm not going to fight it with them as advised by trading standards so will avoid future business and steer others away to save them the same disappointment. Shame really as such a big company couldn't solve such a small issue.

Craig and Ben kept me informed prior to their arrival, they phoned me about 20 minutes prior to arriving. Everything was taken care of from handling to placing to removing of rubbish. Super speedy and no issues at all

ScS messed up so many times over the past few days it's hard to give them the benefit of doubt. Firstly they used my billing address instead of my delivery address for our sofa, we called them to let them know they'd made a mistake the day before, and were reassured the right address was being used now and we would receive our sofa. Upon delivery day the tracking is still showing the wrong address and didn't arrive at our home, we called
again to ask what went wrong, especially since they'd told us it wouldn't be an issue. The manager on the phone then blamed us for not trying to change the address sooner (even though it was their mistake,and we had no idea they'd made it until the day prior to delivery) we asked if the delivery driver could come from the billing address to the delivery address (2 minute walk away) they told us no and that the delivery would have to come on another day even though we had booked the day off from work to receive the delivery.
Management didn't seem to care that they'd caused us problems and again tried to insinuate that we should have sorted this out earlier (Our email confirmation of our order had the correct delivery address on it so how were we supposed to know). The sofa finally arrived 5 days later after rearranging a date with the management, as a gesture of goodwill they also offered to refund us the delivery cost of the order (£119) however as of right now I still haven't seen any money refunded back into my account. This delivery was absolutely the worst customer service I've ever experienced, we won't shop with ScS again and would recommend everyone avoid the shop to prevent headaches and disappointment.

Excellent delivery service! The sofa I ordered, in theory, should have fitted in through the front door and up the stairs. I had to remove the front door handle and an internal door, but the guys that delivered were excellent and very professional. They had clearly done this many times and nothing was too much trouble. An absolute credit to their company.

First I saw the van arrive and then pull away, I was sure that I hadn’t heard them knocks the door. I panicked then trying to ring customer services but I couldn’t find my order number. Ten minutes later the door knocked and it was the guys coming to deliver my sofa, I asked them what happened and then they said they had the wrong address ??????

Anyway they bought the sofa in and the driver discovered there was no power adapter to enable my sofa to recline (the sofa was an x display so it had come straight from the store). The driver got on the phone to arrange for me to get said adapter. Then after I’ve signed to say there was no damage and that i received my order I noticed that they have scratched all my floor. So safe to say I’m no happy

Great positive attitude from both delivery men.
Very experience in problem solving i..e. getting items through narrow door way.

Well what an amazing experience no pressure not bothered by staff until we were ready Gerald the lovely funny professional gentleman who took us through the whole process went above and beyond showing us a super wide selection of fabrics and colours We can recommend this store and staff 100 percent especially Gerald who made us feel so special Thank You

Excellent. Very professional

Great Service. Was kept informed of delivery date and times all through the process. Craig & Martel called us to confirm they were on their way. They were professional, polite and tidy. Couldn't ask for more.

Happy with purchase and delivery. Delivery took long time to deliver.

Explanation from salesman was great and comfortable.

At SCS, furniture is made to a high quality standard. Delivery was much earlier than stated, which was brilliant! Delivery guys were extremely careful and respectful of our property and Furniture. Very friendly guys too, can't fault them at all. Well done yet again for us, SCS. Thank you, in my opinion, for being the best furniture retailer around

Kyle and Martel were excellent when they delivered our second sofa. They helped us take the window out, as this was the only way to get it in our home! The two guys who delivered our first sofa were also just as excellent, unfortunately they didn’t leave us their names. Thank you for great customer service, going above and beyond.

Excellent service, took great care to ensure delivery went smooth , kept informed throughout day when furniture would arrive, both delivery staff efficient and friendly very polite and helpful great service thank you.

After cancelling the first delivery they gave us a refund on the delivery and changed the price because it was on offer and came the week after well happy with sofa 😀

Excellent delivery both Kyle and Martel very polite and polite
They called me 40mins before arriving
They carried out delivery with complete courtesy nothing was too much trouble! They took all wrapping away for disposal!

HOWEVER STORE
The service from store was a joke as I had to go in 4 times requesting updates on delivery it has taken 4months from purchase to be delivered!! I was told every time I would get email from customer service but I received nothing at all ! On last visit to store was told I had been booked in for delivery date the next day but I knew nothing about this and I was unfortunately at work ! Requested revised date to be told I would get call from h delivery base again nothing!
Two days later a text message giving me a delivery date ! Ridiculous customer service from store

Buying the sofa was a breeze with a super polite young man.
Not the jolliest of delivery people! However, the service was fast and efficient and that's what's important to me.

Both Craig and Travis did a great job getting my new three piece suite into my house and assembled it accordingly.
Very satisfied.