The lady that dealt with us was very professional and knowledgeable and not pushy sales either. She went through everything and was a pleasure to deal with, hopefully the rest of the experience will b... Toon meer
Locatie
Wijzig locatieUnit 1B Hedge End Retail Park, Hedge End, SO30 4RT Southampton, Hampshire,, GB
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Lees wat reviewers zeggen
Made a repeat buy of the Ethan now Eldwick sofa plus the Maer sofa for another room as our recliner has been excellent. It’s nice to see the same team still working in the store. All very helpful and... Toon meer
Fantastic service from top to toes, and such a great choice of suites. The delivery guys were super experienced and friendly. All setup in 20 minutes and now we can enjoy our new gorgeous Italian mad... Toon meer
Furniture was damaged when it arrived and this was annotated on the delivery note. The driver took photos and said he would report it. I phoned Poltronesofa straight after and got a run around before... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over poltronesofà - Southampton
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Unit 1B Hedge End Retail Park, Hedge End, SO30 4RT, Southampton, Hampshire,, Verenigd Koninkrijk
- 0191 731 3300
4,6
Uitstekend
3K reviews
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Very professional from the start all…
Very professional from the start all for very welcoming and friendly staff that delivered were punctual and friendly from buying the item to delivery couldn't ask for more
8 augustus 2026
We found what we wanted after many…
We found what we wanted after many months of searching.
Very good service and speedy agreement on the finance.
5 augustus 2026
From purchase to delivery no complaints
2 augustus 2026
Delivery of furniture
We were kept informed of the delivery date and time and the installation was carried out by friendly competent staff. We are very satisfied with the service provided.
8 augustus 2026
The delivery guys were on time
The delivery guys were on time, efficient, friendly and took all the packaging with them. They only took 30 minutes to put the suite together. Brilliant job.
31 juli 2026
Efficient and prompt delivery and installation.
Good, well timed communications, easy updates of delivery time via mobile phone, plus call from delivery lorry when five minutes from delivery.
Very polite delivery team who swiftly installed the sofa and armchair.
4 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
the sale assistant was very nice and…
the sale assistant was very nice and friendly. He did not rush you and listen to what you wanted.We was told the sofa and two chairs will take three months to make.Three months later bang on time we had a text massage saying it was in the depot. The day of delivery was told what time slot we had , and then about half an hour had phone call what time they will be there. A polite call. Two delivery men and the job was done. Avery quick friendly delivery with out any problems. Thank you and very pleased with the sofa and chairs.
4 augustus 2026
Antwoord van poltronesofà - Southampton
Good Afternoon Richard,
Thank you for taking your time to leave us a review.
We're delighted to hear that you had such a positive experience from start to finish. It's great to know that our sales colleague took the time to listen to your needs and allowed you to choose your furniture without feeling rushed.
We're also pleased that your sofa and chairs arrived within the timeframe provided and that you were kept informed throughout the delivery process. It's wonderful to hear that our delivery team provided a quick, friendly and efficient service.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Buying a sofa
Mostly our experience buying a sofa from your store was positive. We were certainly helped and all questions answered.
The only negative comment would be we were followed around quite a bit, so felt over powered, in the end I asked to give us some space, which of course he did.
All in all though the experience was good, I would give the review 4.8 overall.
30 juli 2026
Delivery was on time and the men were very polite.
Delivery was on time and the men were very efficient and polite. We’re very pleased with the product.
4 augustus 2026
Furniture was damaged when it arrived…
Furniture was damaged when it arrived and this was annotated on the delivery note. The driver took photos and said he would report it. I phoned Poltronesofa straight after and got a run around before Karen said she would pass it on and then advised that to make a warranty claim I had to use the online portal. Even though I disagree that it is a warranty matter I made the claim but 3 working days later have still heard nothing from anyone.
30 juli 2026
Antwoord van poltronesofà - Southampton
Good Morning,
Thank you for taking your time to share your feedback.
I am sorry to hear that your furniture arrived damaged and appreciate how disappointing this must have been, particularly after you reported the issue immediately on delivery.
I am sorry for the frustration caused by the delays in receiving an update following the submission of your claim. I understand that you were expecting a quicker response and appreciate your patience while your case is being reviewed.
I will chase this with our Aftercare team to see if they are able to provide an update on this.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
The crew came in and just got on with…
The crew came in and just got on with the job ,no messing around
JOB DONE
2 augustus 2026
The staff in the store and delivery…
The staff in the store and delivery were professional.
It was helpful that we were able to track the progress of the delivery team.
29 juli 2026
Good experience
Great service in store, the gentleman was very helpful. Great communication about delivery date and time, then the guys that delivered were quick and polite. Good experience all round
2 augustus 2026
We were offered help when needed made…
We were offered help when needed made comfortable when given necessary information and not pushed making any decision when we needed to do further checks to decide if the sofa we liked would fit when delivered.
31 juli 2026
All the staff very friendly and helpful…
All the staff very friendly and helpful ,nothing was too much trouble and a special mention to Chris in the Hedge End branch he was very thorough ,and I hope the same will be when the furniture will arrive, Many thanks to all at The Hedge End Branch
31 juli 2026
Extremely Happy. Our overall experience was pleasing and…
Our overall experience was pleasing and very saticfactory from start to finsh.
The sales people in store were very pleasant and helpful. We where able to track our order from start to finsh through the App and the delivery date was as aggreed.
The delivery guys where very polite and efficient.
We would definitely recommend to friends and family.
30 juli 2026
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