Well it all started OK, we spent an hour choosing the sofa, long discussions were had with Jamie, about a Viserba power recliner corner sofa as displayed in the store, we wanted the exact same sofa (reverse hand) except for colour. Then Jamie went on to ask, Did we want reclining headrests etc etc. No thanks, that’s what we want, just the recliner, there, which at the time was on offer at £2599. We asked and Jamie confirmed, that it was £2599 as is. We then initially were told it was only £20 extra for the change of Colour, then he corrected himself saying £120. Then he added delivery of £129. We paid a deposit of £900. Jamie had trouble with the tab he was using to process the order, saying they were having problems putting orders through. He was extremely helpful and told us he’d put the order through later in the day, due to the computer problems. The way they operate, the representative reads out what you want, then you just get a blank screen presented to you on a tab and are asked to sign with your finger, for them to place the order. So you’re left to trust that the representative has put through the correct details. Now Jamie we trusted, and we don’t think it was his fault. So when the sofa came yesterday, and they put it together, and went to leave, I said ‘hang on a minute, where’s the electrics for the recliner? They told us that was what we ordered, which was not true. We spent ages with Jamie discussing the recliner. We paid for the model with the recliner. So we told them to take it away, it was not usable for us without the recliner. Mrs Kendall is severely disabled and very poorly and we needed a recliner with a chaise so she can look out to her garden. We phoned head office and the store and they said we had ordered and signed for the model without the recliner. As I explained, we don’t know what was put through on the computer later that day. The description is very long winded on the www, and well we trusted the expert, their expert to have put the order through properly. We initially got blown off, until Jamie phoned us back saying yes it was his fault, he had spoken to a colleague who remembered the computer problems, and he remembered helping us choose the colour and discussing the importance of the recliner,due to Mrs Kendall being a wheelchair user. Jamie assured us that we would get a full refund or we would have the option of waiting for the correct sofa. He told us the manager wasn’t there today, but he would phone us the next day, today, and arrange the refund. That’s not what happened though, the manager phoned saying he will have to wait until tomorrow to see what could be done, but that as we signed, it was always considered final. So we got blown off today, instead of getting the refund we were due, we got an excuse of having to talk to someone else tomorrow. My wife was already seriously ill, and because of this we nearly lost her last night. So we will have to involve our lawyer and credit card company. As I said, don’t go there.
On looking at the website today, we believe that as there are so many versions of this sofa, with recliner, without recliner, right hand, left hand, recliner with power head rests, recliner without power headrests. They’ve just accidentally put through the order wrong later in the day, due to the server problem Jamie remembered occurring at the time, when he spoke to us and owned the error. And if you note the reply from Poltronesofa, it just confirms how dangerous this company and it’s procedures are. Just don’t go near them is my advice.

Two lovely delivery drivers, Taha 2 and Taha mate 2 delivered my leather settees and chair with great care. Set it all up, explained how the recliners worked and we're very polite.

Under no pressure in shop when thinking of buying new sofas as was only making initial looking. Good up to date info about delivery and on the day delivery. Helpful delivery guys.

Our experience was very good. Scott our salesman was extremely helpful, full of information and talked us through everything.
Very satisfied customers
Thank you

Staff Dan was very helpful

Very helpful staff with good product knowledge.

We were very happy with all staff we had dealings with. We did feel we could have been kept more updated on order. We had just a text to say delivery was due. Would of like a bit more time with delivery team with time to discuss any problems. Would recommend poltornesofa.

Very simple process and professional delivery

Very good value for money

The Gents were very good, hours notice given. So we could be ready. They were very polite and friendly

Your member of staff. What a wonderful welcome we received from Diane, she was bubbly, cheerful and very helpful. She demonstrated the mechanics of the sofa bed for us, went through pricing and requirements patiently and didn't push us when we said we needed to think about it as it was very expensive (£1,000 over the budget we had set) When we returned two weeks later she greeted us like friends, coo's over the baby, made us coffee and happily went through all the details again before completing the sale.

Everyone was very friendly & after being greeted at the door where everything was explained we were then left to look at everything until we were ready.

Great service, furniture carefully built in ten minutes. Sofas are lovely. Thank you

The delivery service and 2 gents who made the delivery were all excellent. Kept informed about delivery time, sofas iwell packaged, nstalled to my complete satisfaction, and all packaging taken away. I cannot fault anything.

From buying to delivery, the whole experience was fantastic. In store, the experience of choosing a sofa was fun and easy. So much choice and very helpful and knowledgeable staff. Communication about delivery was great before hand and on the day. It's a gorgeous sofa!

Great friendly knowledgeable service

Very efficient and helpful both in the store and the delivery team. Thank you.

Delivery team were quick & efficient