Scott was extremely friendly and very helpful. He gave us space to look round the store ourselves without us feeling that 'car salesman' pressure and then when we wanted to ask any questions having fo... Toon meer
Locatie
Wijzig locatieUnit 1B Hedge End Retail Park, Hedge End, SO30 4RT Southampton, Hampshire,, GB
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Lees wat reviewers zeggen
We were greeted upon entry and asked if we’d been before, we had so knew exactly where we were going,having sat down on the sofa we wanted a the gentleman that greeted us came over and introduced hims... Toon meer
I visited the store early and walked and sat on all the sofas and found the right one with lots of help from Lee he was great. I also had a lot of fun talking to the staff with a good laugh which help... Toon meer
Made a repeat buy of the Ethan now Eldwick sofa plus the Maer sofa for another room as our recliner has been excellent. It’s nice to see the same team still working in the store. All very helpful and... Toon meer
Bedrijfsgegevens
Over poltronesofà - Southampton
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Unit 1B Hedge End Retail Park, Hedge End, SO30 4RT, Southampton, Hampshire,, Verenigd Koninkrijk
- 0191 731 3300
4,6
Uitstekend
3K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
Great service, furniture carefully built in ten minutes. Sofas are lovely. Thank you
13 juni 2026
Delivery Service
The delivery service and 2 gents who made the delivery were all excellent. Kept informed about delivery time, sofas iwell packaged, nstalled to my complete satisfaction, and all packaging taken away. I cannot fault anything.
13 juni 2026
From buying to delivery, all fantastic!
From buying to delivery, the whole experience was fantastic. In store, the experience of choosing a sofa was fun and easy. So much choice and very helpful and knowledgeable staff. Communication about delivery was great before hand and on the day. It's a gorgeous sofa!
13 juni 2026
Very efficient and helpful both in the…
Very efficient and helpful both in the store and the delivery team. Thank you.
9 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Not happy as wrong product delivered
You have ordered and delivered the incorrect product. I went to the store and was informed someone will be out to speak to me and instead have received an email asking me for pictures I am unable to take as I am in my 70s and can't be lifting and moving a heavy chair around. I want the chair I ordered. This is not my fault it is the fault of your sales person and it needs to be rectified ASAP.
7 juni 2026
Antwoord van poltronesofà - Southampton
Ciao Mrs Wood,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your chair is not as expected when this has been delivered.
Looking over your order document I can see that you ordered the Calisese power recliner chair in the colour option CALISSA - BLUE 540.
From the images provided on the delivery report, and the images of the chair online it does appear to be correct however I fully appreciate that you have concerns.
We do ask that the contact form is completed so that we can fully review your order.
If you have any further questions in the meantime then please contact our aftercare team on 0191 7313300.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Antwoord van poltronesofà - Southampton
Ciao Mr Ince,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us.
I have tried to call you today just to see if there's anything we could have done differently to achieve a 5* rating as we would really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
New sofa marked
Sadly trying to arrange delivery was not made easy and sofa is marked.
Photos taken
7 juni 2026
Antwoord van poltronesofà - Southampton
Good Morning Miss Berger,
I hope you are well and thank you for your review.
I am so sorry to see that you have some concerns with your furniture and have tried to call you to discuss this further. I have left you a voicemail message.
If you would like to complete our online contact form, and select the option for manufacturing fault, this will ensure that we have all of the relevant information to review this and advise on the next steps.
Please ensure that you add the item of furniture that this relates to and what the issue is, for example if the mark is a stain or abrasion of some kind.
https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
We r very pleased with the service
We r very pleased with the service, the guys arrived at estimate times, they polite and placed our furniture together efficiently, our new sofas is very comfortable.
5 juni 2026
Lovely product outweighed by the ridiculously long delays and atrocious and incorrect communication
Ordered my sofa and footstool in December 2025. Was told delivery would be March 2026. Sofa was actually delivered early, in February 2026 but the footstool they sent was incorrect. Cue three months of back and forth between myself, the store, and the warehouse while they tried and repeatedly failed to give me a delivery date for the correct footstool. When I got tired of the whole mess I asked to cancel the footstool only to be told I was unable to as the collection of the incorrect footstool triggered the replacement as a new order. Finally received the correct footstool in May 2026. The process is deeply flawed and their communication is atrocious - I was told one thing by the delivery team, something else by the people I spoke to over the phone and then something completely different by the staff in store. The only reason I have given two stars is because the two team members I had interaction with in the store were very apologetic and tried to be as helpful as possible, and the quality of the sofa is very good. I would not recommend this company to anyone and will go back to using DFS when I order any sofas in future. I used DFS for decades and never had a single issue with them.
11 mei 2026
Review zonder uitnodiging
Antwoord van poltronesofà - Southampton
Ciao Leanne,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am pleased to see that you are happy with the quality of your sofa and that the team members you dealt with in store were apologetic and did their best to assist you. I can appreciate that this must have been a frustrating time as is not the experience that we would want for our customers.
I am sorry for the issues you encountered with your footstool order and the lengthy delays in resolving the situation. I can completely understand why this has been disappointing for you and will ensure that your comments are passed on to the relevant team, to help us improve moving forward.
I apologise for your experience and that we did not meet your expectations on this occasion.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
I disliked the delivery/setting up of…
I disliked the delivery/setting up of the sofa. The crew were rushing and not attentive.
The shop staff were very good. They listened and were very helpful.
7 juni 2026
Antwoord van poltronesofà - Southampton
Ciao Kate,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am pleased to see that you had a positive experience in store and that the team were helpful throughout your visit.
I'm sorry that the delivery and sofa setup did not meet your expectations on this occasion. We understand how important it is for our delivery team to take the necessary time and care during installation, and it's disappointing to hear that you felt the crew were rushing and not fully attentive.
We do appreciate your feedback and will ensure that this is passed on to our Distribution Centre, to help us improve our customer experience moving forward.
Thank you for your order with us and I hope that you are enjoying your new furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofa delivery
The 2 men that delivered my sofa where very professional and put sofa exactly where I wanted it and took all the packaging away
7 juni 2026
3 piece suite delivered on time and efficiently
I was given a date for delivery of 3 piece suite and was duly contacted with a rough time slot the day before. On the morning of delivery I was contacted by the delivery crew giving me an accurate eta and a link to track them. They arrived when they said they would and the suite was offloaded, unpacked and assembled in situ. The whole experience was highly commendable and my thanks go to the two man crew for their excellent customer service throughout. A very professional and efficient delivery.
5 juni 2026
We received our furniture in good…
We received our furniture in good condition. It was delivered in good time. The delivery men were very helpful. and very courteous. And they but it all together and even helped with some bits that needed moving to get the settee down the stairs.cannot fault the delivery man at.they were first class. Many thanks to all those involved.
3 juni 2026
Delivery absolutly fine no problem.
Delivery absolutly fine no problem.
The problem we have is the furniture is not as demonstrated no lumber support which is why we purchased this model.
Waiting too see if DFS will resolve this problem or will be going to trading standards.
3 juni 2026
Kept fully updated on delivery messages…
Kept fully updated on delivery messages & phone calls as promised.
Delivery guys were friendly quick and professional.
31 mei 2026
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