Bought a brand new premium sofa with an extra care add on.
This was delivered with parts missing and I was told this would be rectified with a call in 48hours and then fixed by the end of the week.
No call. Contactes the shop who then passed me off to use an online form, no help given. Email received saying the part would be send in a week, the wrong part and no support to assemble.
After a back and forth, which made out the fault was mine, they said they would then arrange technicians to come and fit it.
I then received a further email delaying all of this for 2 weeks as well as an email saying my payments would start.
So I have an incomplete set and have to start paying for it. Oh and to add cannot get through to the finance company to state I've raised a despute to delay payments.
Overall will never use again and this set may be back with them very soon.

The staff member was great, easy to talk to

The 2 delivery men were very polite and courteous and did a great job.

Great, delivery men were very friendly.

Lee and Martin were so helpful. I was looking for a very specific shade and Lee didn’t stop until he found it and sorted out the order for me. He was so helpful and friendly! He is an asset to the store! Martin was also great!

Excellent helpful friendly staff just let you look round at your pace but ready to help with any information that we needed

Very easy to deal with delivery comfortable sofa brilliant

The sales assistant listened to what we wanted and talked us through each sofa that met our needs, excellent service from start to finish.

Excellent service and very knowledgeable thanks

Lee helped us and he was amazing. Polite, friendly and very helpful he was part of the reason I went back after looking elsewhere.

Lee was very helpful left us to browse with no hassle then sorted the sale out for us . Five Starr service thanks

I have an urgent complaint regarding misrepresentation and hostile behaviours by the Store manager at the SCS / Poltronesofa Stockton Portrack Lane.
We purchased a sofa after being led to believe it was suitable for a standard home. However, upon arrival, the delivery drivers stated it was physically impossible to get the sofa inside without removing a newly fitted window OR paying hundreds of pounds to have the sofa taken apart and the rebuilt. The drivers informed us that this sofa model cannot fit into a standard house. This was not mentioned at point of sale to us!
I approached the manager of the shop who became abusive and told us we would need to pay storage fees until WE resolve the issue. He also said that since we have now paid, the problem is ours. I tried to talk the store again by phone but again received very rude treatment and threats of further fees, after which the phone was put down on me.
I tried ringing head office but they put me back to the store, to resolve it myself !
I am trying to get in touch with head office prior to going to the furniture Ombudsman

The service in the showroom was 100% in helping us choose to us ordering the product and then updates and then to delivery of the product was 100% yet again cannot fault this company there staff and customer services everybody was so nice and helpful five stars well worth it and we are so in love with the product

The lady that served me was polite and very nice person.

Gud staff very helpfull and lads gud at fitting it

Shop visit very good, staff gave you time to think no pressure .
Vast amount of options and permutations so plenty of reasons to take your time.
Can’t comment on products yet as no delivery, hopefully that will be as painless as initial visits.

George at Stockton branch very helpful and attentive

we were dealt with by a very friendly able and knowledgeable assistant called Rob. He made feel at ease, told us all we needed to know about the sofa bed range and helped us with our decission

The 2 men who brought my 2 sofas were very polite. They placed the sofas just where I wanted them. And took all the rubbish away with them