From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... Toon meer
We had great customer service so far , we were welcomed at the stockton portrack lane store . The shop is really lovely and the staff are all smiling and friendly. The lady who served us is called Ali... Toon meer
had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... Toon meer
Bedrijfsgegevens
Over poltronesofà - Stockton, Portrack
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, Verenigd Koninkrijk
- 01642 633012
4,6
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The guys delivering the sofa were…
The guys delivering the sofa were friendly and very efficient.
4 juli 2026
Excellent friendly service
Excellent friendly service. Very helpful Sharon was brilliant. Choice was great including choice of colours
30 juni 2026
The guys who delivered our sofa were…
The guys who delivered our sofa were very helpful and they put shoe protectors on as we have just had a new carpet fitted.
3 juli 2026
Very polite young men very helpful did…
Very polite young men very helpful did everything on the delivery
2 juli 2026
Nice staff
Nice staff, delivery was on time. Professional and efficient. Took plastic and boxes away, nice guys who fitted sofa
1 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The quality and choice of colourways…
The quality and choice of colourways was refreshing, that we could actually have what we wanted. Was slightly disappointed at this time of year for the wait until mid September. I am miffed that we paid in full for the order and only a week later there is advertising of a sale with great reductions on, if only we had known.
30 juni 2026
Antwoord van poltronesofà - Stockton, Portrack
Ciao Martin,
I hope you are well and thank you for your review.
I am pleased to see that you were able to find the furniture and colour that you wanted on your visit to store.
I can understand your disappointment regarding the lead times for delivery however as all furniture is made to order we can only provide an estimated arrival date.
As soon as your order is ready we will reach out with the first available date for delivery.
I am sorry also regarding the sale, we can only apply the offers which are available at the time however I can see that some discounts were applied to your order.
Please do not hesitate to contact the store on 0191 7313300 if you would like to discuss the reductions which were applied.
Thank you very much for your order with us.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Arrived on time
Arrived on time. Kept me informed of arrival time. Delivery team where polite and efficient, respectful of my property and did a good job unwrapping and putting furnature together.
2 juli 2026
The sofa was well worth the wait..
The sofa was well worth the wait..
Brilliant service allround.
The 2 guys who assembled it were fantastic...
No mess left...very friendly i would reccomend this company
30 juni 2026
Lee the sales advisor was so polite and…
Lee the sales advisor was so polite and his whole presence was very good to the extent I was not going to pay over 1200 for a sofa and had my eye on another for that price but he managed to change that and I just had to buy the one we saw so gr8 job to him lovely fella
1 juli 2026
Lovely friendly staff and very helpful…
Lovely friendly staff and very helpful explaining all options
1 juli 2026
Delivery was very efficient
Delivery was very efficient, set up sofe as i wanted, left no mess behind.
30 juni 2026
The salesperson was very helpful and…
The salesperson was very helpful and polite. The whole process was very simple and easy. Thank you to the team at Stockton branch.
1 juli 2026
Delivery went without a hitch
Delivery went without a hitch. It came on time and am very pleased with the chair.
27 juni 2026
Very professional and friendly delivery…
Very professional and friendly delivery team. Got my new super comfy sofa set up in no time
30 juni 2026
Friendly staff
Friendly staff, comfortable atmosphere, great selection of sofas. Great value and free delivery. Tom who sold us our new couch was very helpful and knowledgeable about what he was selling. Pure gentleman and not pushy.
30 juni 2026
Michelle was a very good sales rep and…
Michelle was a very good sales rep and conned us out of all our money. No she was a good girl and full of good advice.
26 juni 2026
The delivery team were friendly…
The delivery team were friendly efficient and really clran, very impressed
27 juni 2026
Great customer service from the beginning to the end of the process.was kept informed of my expected…
I was kept informed of my expected delivery time regularly which was very helpful.
The crew were very pleasant, they worked quickly and professionally.
My two new sofas were constructed and ready to use.
I'm extremely pleased with the sofas, they look well made and stylish.
27 juni 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.