poltronesofà - Swansea Reviews 

1.717
TrustScore 4.5 uit 5

4,6

Nantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Toon meer

Beoordeeld met 5 van de 5 sterren

Great service & really helpful staff. Had seen what sofa I wanted online and the staff helped with what options were available and delivery times. Fantastic quality at reasonable prices

Beoordeeld met 5 van de 5 sterren

The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... Toon meer

Beoordeeld met 3 van de 5 sterren

I bought a leather armchair in the sale at an excellent price from helpful member of staff Having paid £129 for delivery disappointed that we have to wait 13 days for chair to be delivered

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Meubelwinkel

Over poltronesofà - Swansea

Geschreven door het bedrijf

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Geschreven door het bedrijf


Contactgegevens

  • Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Verenigd Koninkrijk

  • 01792 312990

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(1.717)

17.849 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Made everything easy

Very comfortable experience, Jon was very informative with no pushy sales patter. Demonstrated the furniture well and guided us through the options great. Highly recommended.

16 juli 2026
Beoordeeld met 3 van de 5 sterren

Leather sofas and chair

Waited months for leather 2 seater.3 seater and chair . Delivery men were excellent very polite helpful put them together quickly but had been sent the wrong feet for 2 seater so now have to wait another couple of weeks to have new ones sent . After paying all that money you would expect it to be perfect . So disappointed.

9 juli 2026
Logo poltronesofà - Swansea

Antwoord van poltronesofà - Swansea

Good Morning Mandy,

I hope you are well and thank you for taking the time to leave us your review.

First of all I apologise sincerely that your sofa has arrived with the incorrect feet attached. I can completely understand just how frustrating this must be for you as is not the experience that we would expect for our customers.
I can confirm that the new feet have been placed on order with the supplier and you will be contacted as soon as these are ready to be fitted.

Kind regards,
Poltronesofa at ScS
Social Media Team

Beoordeeld met 5 van de 5 sterren

When we walked in we were met by a…

When we walked in we were met by a lovely assistant named Andy.
He was very helpful and knowledgeable, he explained the history / function of each suite we looked at.
We needed up buying a new suite and are now awaiting delivery.

4 juli 2026
Beoordeeld met 3 van de 5 sterren

John in the Swansea store was great…

John in the Swansea store was great serving us and answering all our questions. It would have been great to get a firmer delivery date in order to plan for it but all in all a good experience.

After writing this review I received a response from their social media team saying the delay was because the sofa had to be ‘made to order’ which was a strange thing to say as we were buying the actual sofa from the store as they needed display space according to John. It appears no one took the time to understand my comments and simply responded with what appears to be a standard response. Dropped to 3* because of this.

6 juli 2026
Logo poltronesofà - Swansea

Antwoord van poltronesofà - Swansea

Good Morning Paul,

I hope you are well and thank you for your 4* review.

I am pleased to see that overall you have had a positive experience so far and were happy with the service from John in store.
I am sorry that we are unable to provide a more accurate delivery date at the moment, as the furniture is made to order we can only give an estimate however we will reach out as soon as your furniture is ready for delivery.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Beoordeeld met 5 van de 5 sterren

Great service experience from Poltronesofa

It was very comfortable walking around the shop to choose the items,everything was explained very clearly about the payment process. The company also gave updates on when delivery was due. The two delivery boys were very good polite and very professional, so all in all a very very good experience.

3 juli 2026
Beoordeeld met 5 van de 5 sterren

Love our new sofas

Love our new sofas. Staff were polite and informative. Not pushy but there when assistance was required. Excellent service, would strongly recommend.
Delivery service excellent. Polite and friendly.

1 juli 2026
Beoordeeld met 5 van de 5 sterren

Great delivery

The delivery was really quick and painless. The driver was in touch a couple of times during the day to keep me updated with the expected delivery time.

1 juli 2026

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