I can only comment on the service received in the store as I won’t receive my furniture until December. I can’t fault the salesman John, as he made the whole process easy, explaining how the store wor... Toon meer
Locatie
Wijzig locatieNantiffyn Retail Park, Nantyffin Road, SA7 9RF Swansea, Glamorgan,, GB
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Lees wat reviewers zeggen
Have taken delivery on 2 new sofas, from the time of ordering both to the delivery everything went smoothly. Did have to wait a little longer than expected for one of our orders but we are pleased wi... Toon meer
The store is a well planned and kept place to view the furniture. We were greeted by Alan who also assisted with our purchase and was pleasant, professional and knowledgeable. We did change our minds... Toon meer
Salesman was brilliant and amazing with advice and very helpful with every sofa we looked at and found the one we was looking for thanks to him
Bedrijfsgegevens
Over poltronesofà - Swansea
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Nantiffyn Retail Park, Nantyffin Road, SA7 9RF, Swansea, Glamorgan,, Verenigd Koninkrijk
- 01792 312990
4,6
Uitstekend
2K reviews
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Brilliant service from entering the…
Brilliant service from entering the showroom ..some stunning units that took our eye and we found the settee and chair that we were looking for ..customer service was outstanding from start to finish...quality after quality
3 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
The delivery was very good.
The delivery was very good.
Communication from the delivery men was excellent and they arrived when they said they would.
They were polite and took no time in assembling the sofa and taking away the packaging.
30 mei 2026
Antwoord van poltronesofà - Swansea
Ciao Moira,
Thank you for your review.
We’re pleased to hear you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team
The sales man had excellent customer…
The sales man had excellent customer service was not pushy at all for the sale .He knew when to talk and when to to be user friendly which ended up with us buying from you .An excellent service by what I deem to be an individual staff member who knew his job and is definetely an assesst to your company .Well done
28 mei 2026
Swansea Store - Llansamlet female
the staff member who served was very helpful and not pushy. she discussed my options and supported me to make an informed desicion. I have not received my sofa yet as it it due end of the month
8 mei 2026
Had wonderful service and guidance all…
Had wonderful service and guidance all thorough my purchase and no pressure to buy and shown the full range of electric chairs
27 mei 2026
Service in store was great
Service in store was great, actual delivery excellent, kept informed of time slot and phoned when delivery was within 15 mins.
Only downside was the actual time from ordering furniture to delivery .
22 mei 2026
It felt as a personal device for us
It felt as a personal device for us.
No rush with the salesman
Given all the measurements we required
Called twice before the purchase and was given straight answers to everything we asked
Looking forward to the arrival
19 mei 2026
Still haven’t received my email regarding my sofa purchase
Still haven’t received my email regarding my purchased sofa
20 mei 2026
Antwoord van poltronesofà - Swansea
Ciao Haniyeh,
I hope you are well and thank you for taking the time to leave us your review.
Please accept my apologies that you have not received a copy of your order documents, these do normally go automatically once an order is placed so I am sorry that you have needed to chase this up.
I have popped a copy over to your email this morning so that you have all information for your records.
If for any reason this does not come through, please contact us at socialmedia@poltronesofa.co.uk and we can certainly take a look.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The men that delivered my chair were…
The men that delivered my chair were quick and took all the packaging away with them they were very professional. Thank you.
20 mei 2026
Was very happy with the service
Was very happy with the service. Staff very friendly.had a very high service from start to finish. Will 💯 recommend to others can't waite for delivery..
19 mei 2026
Staff very helpful in advising us
Staff very helpful in advising us
To choose new furniture
Nice location even offered us coffee ☕️
16 mei 2026
I ordered a reclining chair on 9th…
I ordered a reclining chair on 9th February, I still don't have the chair which I need as I have to elevate my legs. I have been fobbed off every time I rang the store in Swansea. Today they told me I wouldn't have it until at least Mid June. This is unacceptable since I was not informed of this when I purchased it. Very disappointed and would not purchase from SCS again.
18 mei 2026
Review zonder uitnodiging
Antwoord van poltronesofà - Swansea
Good Morning,
I hope you are well and thank you for your review.
We’re really sorry to hear about the delay with your reclining chair and completely understand your frustration.
If you could please send us your order number, or your full address and postcode to socialmedia@scs.co.uk, we’ll look into this for you and provide an update as soon as possible.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
Very efficient and professional advice
16 mei 2026
Sofa well made
Sofa well made, courteous and friendly delivery only issue would be the 12 week wait. However I believe that’s about the norm. The high price reflected the quality. Very happy with purchase.
12 mei 2026
First class all round
First class all round! The sales guys were brilliant and very helpful and the date and delivery of the sofa was spot on and exactly to the time they gave us. First class service.
14 mei 2026
Very good service the two that…
Very good service the two that delivered the furnisher were A1
14 mei 2026
Settee delivered and installed on time…
Settee delivered and installed on time then it went down hill from there lead to short had to go to shop to collect extension lead then after 24 hrs one of the seats had started to sag contacted the shop told to contact after care who told me to fill online form out and attach photos . Now got engineer coming out 3/6/26 very disappointed very poor service
10 mei 2026
Antwoord van poltronesofà - Swansea
Ciao Jeremy,
Thank you for your review and I’m sorry to hear about the problems you’ve had since your sofa was delivered.
I understand this has been frustrating, especially with the issue appearing so soon after delivery. To determine whether there are any faults with the sofa, an engineer visit is required. After the appointment on 03/06, out aftercare team will contact you within 24-48 hours to discuss the technicians findings.
Sorry again for the inconvenience caused.
Kindest,
Tegan - Poltronesofa at ScS
Social Media Team
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