We saw Stephen in the Thanet branch. He provided a very helpful service and was patient as we measured various things, offering advice and guidance accordingly. He took time to explain the benefits of certain aspects of the sofas, materials and warranty plans available, without being pushy.

Communication regarding delivery was good I received emails and texts to inform me of delivery day and time and kept up to date with progress on the day
The delivery crew Perry and Taylor along with another team member worked quickly and efficiently with minimal interruption to our home and lives

Staff friendly on entering the store & let us browse at our leisure. Martin was very helpful & informative when we required assistance and answered any queries we had with satisfaction. A great member of your
team.

Excellent (and patient!) service from Penny at the Westwood Cross branch. We didn’t feel rushed into making a decision and she even helped me to download the finance agreement app and register for the first time when I was ‘all fingers and thumbs’. Five star service indeed!

Martin was extremely helpful and the showroom was superb

Iain & Jill Buchanan

Sales person was super helpful offering advice and guidance without pressure selling

We set two days choosing our sofas and chair. The first day we came in to browse and hadn't even measured our room. Martin T in the Thanet store explained how the store was set out, showed us the fabrics and pointed us in the right direction for what we were looking for. He kindly emailed us information so that we could go home, measure up and return the next day. On our return he took us through options, displaying colours and helping us choose an accent chair. He also explained the care package and checked every detail of the order with us. We were very grateful!
Martin was obviously very proud to work at Poltronersofa and spoke highly of the company, the products and his colleagues. We did not feel rushed or pressured into the purchase. All in all a positive experience! Thank you!

We were helped with the purchase of our sofas and chairs by Penny. Penny was courteous, professional, helpful and displayed endless patience as we changed our minds numerous times before reaching a final decision. We await the delivery of our sofas and chairs but so far our experience at Poltronesofa, Thanet has been very positive.

Good quality. Good service

Excellent service, beautiful suite.
Delivery people excellent.

The staff are all friendly but don’t harass you if you’re just browsing, at no point did we feel like they were desperate to make a sale at any cost. When we needed advice, Aaron was really helpful and informative and helped us to choose the right sofa for our needs. He was patient and thorough but not pushy. He guided us through all our options and decision changes, and we left feeling confident with our choice.

We were served by Penny she could not do enough for us she answered all our questionsand was very polite
Pennyeventoldus what an excellent company Poltonisofa were
Pennywas very bubbly a credit to the company

Attentive service, with staff who are knowledgeable about the product.

the young lady that served us was very helpful , pleasant , knowledgeable, knew hr job well , very positive, very pleased with the service she provided first class

We always enjoy visiting Poltronesofa because you know you’re going to get a relaxed and pleasant experience without any sales pressure.

Every member of staff we’ve dealt with has been warm, welcoming and genuinely knowledgeable about the products, which makes a real difference when making such an important purchase.

Craig, who helped us on this visit, was an excellent example of the standard of service across the whole team — friendly, patient and clearly knew the range inside out.

A very professional company with a great atmosphere in our Broadstairs store. We would have no hesitation in recommending them.

After visiting other furniture stores around Kent this one was by far the best. No pushy staff wanting commission. We where greeted warmly and left to look around which is ideal. In other stores oh this would look great in your living room ..... how do you know !!.
Poltronesofa had a great variety of fabrics and although a long decision as way to many nice ones to choose from where not pushy.
Staff where extremely helpfull with options again not pushing on extras
Aaron was polite salesman and had answers to all my questions and was honest if he didn't know which as refreshing where all human and don't know everything.

Staff were very helpful . It was such a relaxing and hassle free experience . Especially Stephen who was extremely helpful and knowledgeable .And helped us in selecting the right combination of sofa and arm chairs

Delivery on time, took all packaging away with them upon completion. Placed sofa in room as requested, no issues. Delivery staff worked well together and were pleasant.

Very helpful knew what they were talking about very good customer service