I booked a Seatfrog upgrade but unfortunately my train was cancelled. I was then thinking what a nightmare it was going to be to get my money back, given my experience with other travel/rail companies... Toon meer
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Lees wat reviewers zeggen
I bought an upgrade to 1st class through Seatfrog and then the train was cancelled shortly before its departure time. I filled out the refund form on line and had a reply from Richard at Seatfrog Supp... Toon meer
I loved using seatfrog! Unfortunately, through no fault of theirs, I couldn't use my first class upgrade due to weather and train cancellations but the refund process was easy and I had a lovely email... Toon meer
I had a train cancel that I had bought an upgrade for and thought I wouldn't get it back, however I contacted seatfrog and told them the situ and they offered me a full refund without question. I was... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Contactgegevens
London, Verenigd Koninkrijk
- info@seatfrog.com
- www.seatfrog.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really easy to use app and the customer…
Really easy to use app and the customer support was amazing when my train was cancelled (thanks Aaron). I received a full refund within 24 hours.
I'd recommend to anyone!
27 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Joe, thanks for the lovely review! Sorry your train was cancelled, but it's great to hear Aaron could get everything sorted within 24 hours. We really appreciate the recommendation 🐸
Seatfrog seems to be run by real people.
I appreciate the ease of getting a refund on this occasion after a torrid day trying to travel last week. I use Seatfrog a lot and really rate it.
Aaron at Seatfrog was most excellent in communication despite pleading with me to name check him in my feedback! Actually I didn't mind this at all. Personalised responses are not common these days.
27 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Cliff, this made us smile! 😄 We're really glad you enjoy using Seatfrog, and it's lovely to hear the personal touch made a difference. We'll be sure to pass your feedback on to Aaron, although we can't promise he wasn't fishing for that name check! Thanks for your continued support 🐸
Wow was not expecting that
Wow was not expecting that, a amazing site. Would recommend big time. A very big thankyou to Aaron beautiful email and yes feel the love if time thankyou
27 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Mary, what a lovely review, thank you! We're so pleased you had such a positive experience, and we'll make sure Aaron sees your kind words. Thanks for recommending Seatfrog 🐸
We had some issues with our train being…
We had some issues with our train being late (and declassified, so our upgrades couldn’t be used) - huge thanks to Aaron who organised a refund and replied very promptly. I’ll definitely use Seatfrog again.
27 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Lucy, sorry your journey didn't go to plan, but we're delighted Aaron could get your refund sorted quickly after your upgrades couldn't be used. Thanks for your support—we look forward to welcoming you back soon 🐸
Just want to thank Ella for making the…
Just want to thank Ella for making the conversation fluid professional and completed my query with no problem at all.
Thank You
27 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Adam, thanks for taking the time to leave a review. We're pleased Ella could make everything nice and straightforward for you. We'll be sure to pass your kind words on 🐸
Excellent customer service
First class on our train got declassified. Applied for a refund from seat frog, Aaron sorted it and refunded me the next day. Excellent customer service.
27 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi David, sorry your First Class coach was declassified, but we're pleased Aaron could get your refund sorted so quickly. Thanks for your lovely review 🐸
Antwoord van Seatfrog
Hi Vinina, thanks for your review! We're glad we could help and get back to you quickly. We really appreciate your support 🐸
Seat frog are one of my favourite…
Seat frog are one of my favourite companies ever! Ella very helpful this morning - kept up the good work
24 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Lynne, what a compliment! 😊 Thanks so much for your lovely words. We'll make sure Ella sees your feedback, it'll make her day 🐸
Wow I’m am very happy that I got a…
Wow I’m am very happy that I got a refund from my Seatfrog auction for a return journey as my outward train had been cancelled.Ella was very efficient dealing with my refund request very quickly. Brilliant service! I’ve used Seatfrog for a few years now and will continue to use them as they provide a reliable service.
24 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Diane, thanks for travelling with Seatfrog over the years! Sorry your outward train was cancelled, but we're delighted Ella could get your refund sorted so quickly. Your continued support really means a lot to us, and we look forward to helping with many more upgrades in the future 🐸
These guys are great
These guys are great! I should give a bad review so nobody uses them and I have fewer bidding against me!
But that would be unfair. Special thanks to Ella V in customer services who processed a refund for a declassified 1st journey yesterday evening and well inside 24 hrs. Excellent customer service.
23 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Paul, thanks for the laugh! 😄 We appreciate you resisting the temptation to keep Seatfrog a secret. Sorry your First Class coach was declassified, but we're delighted Ella could get your refund sorted so quickly. We look forward to seeing you back in the bidding soon! 🐸
Incredible service from Eibhilín
Incredible service from Eibhilín. Complete superstar! 🤩
Thanks for sorting so quickly.
Will be back to purchase more upgrades soon.
22 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jez, what a lovely review! We'll make sure your superstar shout-out makes its way to Eibhilín ⭐ Thanks for your support—we'll be ready when you're back for your next upgrade 🐸
Amazing customer service
Amazing customer service! Speed and ease of refund following a cancelled train 👍
20 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Angela, thanks for taking the time to leave a review. Sorry your train was cancelled, but we're pleased the refund process was quick and straightforward. We really appreciate your kind words 🐸
Love seat frog so much and have been…
Love seat frog so much and have been using it for the past year.
This is the first time I’ve had a problem, which was my train being cancelled and not being able to use the upgrade I paid for. Aaron, from Seatfrog support was so great and helped sort my refund out for my upgrade. Great customer service!
23 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Barbara, thanks for travelling with us over the past year! While we're sorry your train was cancelled, it's great to hear Aaron could get everything sorted quickly. We really appreciate your continued support and look forward to helping you win plenty more upgrades 🐸
Excellent customer service
I bought a non-refundable Advance ticket for a day out which was supposed to be respite from being my mum's full time carer. Sadly she died just before I was due to travel and there was no way I could have got on a train after that. Seatfrog actually refunded my ticket and their customer service was fantastic - you actually are emailing a real person with empathy. I have also bought through their auctions and saved myself a ton of money. I will be buying all my train tickets through them in the future because I've had such horrendous experiences with other train companies' customer service but Seatfrog were great.
13 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Lottie, thank you so much for sharing your experience. We're so sorry for your loss, and we're glad we could help in a small way during such a difficult time. Your kind words about the team and your support mean a great deal to us, and we look forward to helping make your future journeys a little easier. Take care 💚
Great service as always
Great service as always, first time having to contact Seatfrog with a problem but Aaron was great, quick to respond to my email and all sorted out positively. Seatfrog is such a brilliant app to use!
22 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Ria, thanks for continuing to choose Seatfrog! It's great to hear Aaron was able to get everything sorted quickly the first time you needed a hand. We'll be sure to pass your lovely feedback on 🐸
Amazing customer service
Amazing customer service! Really responsive and helpful!
18 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Molly, thanks for the lovely review! We're delighted to hear you had such a positive experience with our support team. We really appreciate your kind words 🐸
Issue with upgrade
Had a complaint and was dealt with sincerity and efficiently.
Thank you Arron for your assistance very helpful.
20 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Katie, thanks for taking the time to leave a review. We're pleased Aaron could get everything resolved quickly for you, and we'll be sure to pass on your kind words 🐸
Absolutely first class customer service…
Absolutely first class customer service from Seatfrog, I use Seatfrog for Upgrades when travelling for work and personal ticket purchases. After a harrowing stressful experience with multiple cancelled trains from Kings Cross for a work event in Leeds, my seatfrog upgrade refund was processed in a very timely manner, within 24 hours. Thanks Seatfrog :)
20 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Bea, thanks for such a lovely review. Sorry your journey to Leeds was so stressful, but we're glad we could at least make the refund process one less thing to worry about. Thanks for continuing to choose Seatfrog for both work and leisure travel 🐸
Great service from Aaron who sorted out…
Great service from Aaron who sorted out a refund from my cancelled train super fast , great communication and service
21 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Lisa, we're delighted Aaron could get your refund sorted so quickly after your train was cancelled. We'll make sure your lovely feedback is shared with him. Thanks for your review!
Excellent refund speed
Usually we don’t have any trouble with trains that we upgrade on. However, on this day although our train was on time the service before and after were cancelled by EMR. Consequently the train was very crowded and was declassified. We still got into 1st class, albeit that we had to sit on the floor in the vestibule. No fault of Seatfrog, and they refunded without hesitation. Excellent service.
19 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Malcolm, that certainly doesn't sound like the First Class experience you were hoping for! Sorry your journey was affected by the disruption, but we're pleased we could get your refund sorted without any hassle. Thanks for sharing your experience 🐸
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