I booked a Seatfrog upgrade but unfortunately my train was cancelled. I was then thinking what a nightmare it was going to be to get my money back, given my experience with other travel/rail companies... Toon meer
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Lees wat reviewers zeggen
I bought an upgrade to 1st class through Seatfrog and then the train was cancelled shortly before its departure time. I filled out the refund form on line and had a reply from Richard at Seatfrog Supp... Toon meer
I loved using seatfrog! Unfortunately, through no fault of theirs, I couldn't use my first class upgrade due to weather and train cancellations but the refund process was easy and I had a lovely email... Toon meer
I had a train cancel that I had bought an upgrade for and thought I wouldn't get it back, however I contacted seatfrog and told them the situ and they offered me a full refund without question. I was... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Contactgegevens
London, Verenigd Koninkrijk
- info@seatfrog.com
- www.seatfrog.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Very easy to use and yesterday my train…
Very easy to use and yesterday my train got cancelled so I couldn’t use my upgrade and I have received a refund immediately thank you so much
Jackie
8 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jackie, nobody wants a cancelled train, but an immediate refund certainly helps! Thanks for the lovely feedback and we hope the next upgrade gets you all the way to First Class 🐸
Super helpful and quick resolution to…
Super helpful and quick resolution to my refund request, thanks Eibhilín
8 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Claire, quick and hassle-free is exactly what we like! We’ll make sure your thanks reach Eibhilín 🐸
Really smooth service
Really smooth service! When my train sadly got cancelled the customer service experience with Ella was so efficient and she promptly refunded my upgrade. I’ll definitely be using again. Thank you!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jade, we love that you’ll be using us again! Sorry the cancellation got in the way this time, but Ella will be happy to know she made getting your upgrade refunded nice and simple.
Ella really helpful
Train cancelled but originally had an £8 first class upgrade and it was refunded promptly, Ella was very helpful - have used SEATFROG before and it is an absolute hidden gem.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jonathan, “absolute hidden gem” we’ll happily take that! 💚 Sorry you missed out on your £8 First Class bargain, but we’re glad Ella could get the refund back to you promptly. Hopefully the next one goes all the way!
Seatfrog customer service …
I had a cancelled train which I managed to get a Seatfrog upgrade for. Richard from Seatfrog was super fast in replying and sorting my refund for me. Very happy with the customer support from Richard.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Lyn, cancellations are never the fun part of travelling, so we’re happy Richard could make getting your refund one less thing to worry about. We’ll pass your lovely feedback on to him 🐸
Quick refund
Had a lovely, very apologetic reply for a cancelled train from Richard.
Great customer service
Had refund within 2 days
5 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Marianne, thanks for the kind words! We’ll make sure Richard sees this and we’re glad your refund was back with you within a couple of days.
Easy to use and follow app
Easy to use and follow app.
I had a train cancelled last minute and even getting a refund was quick and painless.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Derek, easy upgrades and painless refunds - that’s what we’re aiming for! Sorry your train was cancelled at the last minute, and thanks for taking the time to share your experience 🐸
Train cancelled and didnt realise i…
Train cancelled and didnt realise i could claim refund as i had not used upgrade, applied yestetday afternoon, Richard contacted me today to say refund on its way. Fantastic customer service thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Carole, a nice surprise to find out you could claim it back! We’re glad Richard could pick things up so quickly and get your refund on its way. Thanks for the fantastic feedback.
Thanks Richard for sorting😃
5 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, you’re very welcome! 😃 We’ll make sure Richard gets the shout-out. Thanks for leaving us a review 🐸
Seatfrog is so easy to use .
Seatfrog is so easy to use .. Fantastic Customer Services . Thank you
4 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Marjorie, simple to use with fantastic support - we couldn’t ask for much better feedback than that! Thanks for the lovely review 🐸
Seatfrog great experience / support refund
Use Seatfrog on a very regular basis. Very easy and simple. Supportive.
Had a train where it was declassified with no first class.
I wrote to Seatfrog and within 24 hours Ella had processed my refund.
Amazing service as always. Thank you
4 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Joe, it means a lot to have you using Seatfrog so regularly. Sorry you missed out on First Class this time, but we’re happy Ella had your refund processed within 24 hours. Here’s to a smoother upgrade next time 🐸
Thanks Ella
Thanks to Ella who helped to process my refund straight away, no issues!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Ellie, we’ll make sure your thanks are passed straight on to Ella! Lovely to know she could get your refund processed quickly and without any fuss.
I bought an upgrade to first class
I bought an upgrade to first class, Got a great deal and the first class experience on LNER is always great. Unfortunately on this occasion my train was cancelled!!! You can imagine the irritation and stress…. However, Seatfrog refunded really quickly, a day or two. I was pleased that there was no mucking about. Thank you 🤩 I do love Seat Frog…..
3 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Gina, we felt the pain reading that! Bagging a great First Class deal only for the train to be cancelled! 😩 At least we could make the refund part quick and fuss-free. Thanks for the Seatfrog love, and fingers crossed your next upgrade makes it all the way 🐸
Eibhilín was amazing
Eibhilín was amazing. I made an error with my booking details and as a good will gesture she refunded this mistake. I was going to be out of pocket, so I am very thankful. Highly recommend seat frog to anyone.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Ryan, mistakes happen, and we’re glad Eibhilín could find a way to help so you weren’t left out of pocket. Thanks for the recommendation, we really appreciate it 🐸
I had a cancellation of my train & was…
I had a cancellation of my train & was my first use of Seatfrog, I reached out to get a refund.
I was informed by Seatfrog customer service assistant Ella that I would get my refund within a couple of days.
I will definitely use Seatfrog again.
Well done & thank you Ella for responding so quickly.
27 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi David, not quite the first Seatfrog experience we’d have chosen for you! Sorry the train was cancelled, but we’re happy Ella could respond quickly and get your refund on its way. Hopefully your next Seatfrog experience involves actually enjoying the upgrade 🐸
I’m a sucker for an upgrade and have…
I’m a sucker for an upgrade and have used seafrog a number of times over the last year! Always great service and this includes having to request a refund due to the train being cancelled or declassified.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Adam, we completely understand being a sucker for an upgrade 😄 Thanks for coming back to Seatfrog time and time again and it’s lovely to know you’ve been well looked after when cancellations or declassifications have got in the way.
Ella was so helpful and quick
Ella was so helpful and quick. Great service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jade, we’ll make sure Ella sees this! Thanks for the lovely feedback. Quick and helpful is exactly how we want it to feel 🐸
I had an issue and needed a refund
I had an issue and needed a refund, Ella was swift at replying and sorted my issue out in a professional manner with no problems!
31 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi CJ, thanks for the shout-out! We’ll pass this on to Ella. She’ll be happy to know everything was handled quickly and professionally.
Fantastic, seamless app and great customer service!
Seatfrog is a fantastic app, I would highly recommend! I regularly use Seatfrog to upgrade and always works seamlessly. The very first time I had an issue it was dealt with very promptly and clear by way of a very friendly email by Ella V! Very grateful for the extremely effiecient and kind response. Will 100% be using Seatfrog for future upgrades. Thank you Seatfrog and thank you to Ella V!
30 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Thomas, what a review! It means a lot to know Seatfrog has become part of your regular travels and that your first time needing support was such a positive one. We’ll make sure Ella V sees your lovely feedback and we’ll see you back in the upgrades 🐸
Great customer service
Great customer service. I was fortunate enough to win a seat upgrade auction, unfortunately my train was cancelled! Refund processed very quickly thanks to Aaron. I definitely recommend using the app for a first class upgrade at a great price.
28 juli 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Anthony, thanks for the recommendation! Sorry your train was cancelled after you'd won your upgrade, but we're pleased Aaron could get your refund sorted so quickly. We hope you're back enjoying First Class again soon 🐸
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