I booked a Seatfrog upgrade but unfortunately my train was cancelled. I was then thinking what a nightmare it was going to be to get my money back, given my experience with other travel/rail companies... Toon meer
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Lees wat reviewers zeggen
I bought an upgrade to 1st class through Seatfrog and then the train was cancelled shortly before its departure time. I filled out the refund form on line and had a reply from Richard at Seatfrog Supp... Toon meer
I had grabbed a cheap upgrade via SeatFrog which I was really happy with - and then the train was cancelled due to severe weather :-( I contacted SeatFrog to ask for a refund on the upgrade I had pu... Toon meer
I loved using seatfrog! Unfortunately, through no fault of theirs, I couldn't use my first class upgrade due to weather and train cancellations but the refund process was easy and I had a lovely email... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Contactgegevens
London, Verenigd Koninkrijk
- info@seatfrog.com
- www.seatfrog.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Love this app for a cheeky upgrade
Love this app for a cheeky upgrade, due to a network problem my gwr train was cancelled and I couldn't use my upgrade. A quick email and a friendly note back from Richard and my upgrade was refunded. Thanks Team seatfrog
14 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Adam, we’re big fans of a cheeky upgrade too! 😄 Shame the network problem stopped you enjoying this one, but we’re glad Richard could get your money back with no fuss. Thanks for the Seatfrog love 🐸
I LOVE Seatfrog and thanks Richard
I LOVE Seatfrog - such an easy platform to use. Had an issue with cancelled trains and Richard in Support sorted my refund swiftly. Bid in confidence, if things go wrong they sort that swiftly for you!
14 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Vicky, we LOVE this review right back! 💚 It means a lot to know you feel confident bidding with Seatfrog, knowing we’re here if the trains throw a spanner in the works. We’ll make sure Richard gets your shout-out 🐸
Speedy response
How refreshing to have my complaint listened to and acted upon so quickly. Within days the money from our upgrade was refunded. I was kept informed all the way with emails that were sympathetic and encouraging. Thanks to Richard
24 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Elizabeth, this is lovely feedback to read. We’re glad Richard not only got your refund sorted quickly, but kept you in the loop with a bit of warmth along the way. We’ll make sure your thanks reach him.
Brilliant concept and execution
Have had a couple of successful first class upgrades through Seatfrog.
One time where the train I was booked on did not actually have a first class section, the support team sorted out a refund for this with no issues.
Would not hesitate to use again
10 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi David, a couple of successful First Class upgrades already sounds pretty good to us! 😄 It’s a shame one train turned up without First Class at all, but we’re glad the team could sort your refund without any fuss. Thanks for sticking with Seatfrog.
Great customer service especially…
Great customer service especially Richard, sorted everything out no problems
14 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Emma, thanks for the Richard shout-out! We’re glad he could get everything sorted without any problems. We’ll make sure your kind words reach him 🐸
A great company to deal with.
A great company to deal with.
Any problems are dealt with quickly and efficiently.
Recommend to others 👍
9 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Andy, thanks for the recommendation! It means a lot to hear you’ve found us quick and efficient whenever you’ve needed a hand. We really appreciate your support 👍
Refund from Seatfrog was…
Getting a refund from Seatfrog was seamless thanks to the help from Eibhilin and Richard
Thank you both for your help
P
10 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Philip, teamwork makes the refund work! 😄 We’re glad Eibhilín and Richard could make the whole process seamless for you. We’ll pass your thanks on to them both 🐸
Excellent customer service from Richard
Richard was excellent-- quick reply to the cancellation, very friendly and made me smile.
6 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Kristin, quick, friendly and made you smile, we’ll happily take that! 😄 We’ll make sure Richard sees your lovely feedback. Thanks for taking the time to share it.
Easy to join in with
Easy to join in with. Our train was cancelled, refund requested and credited to us overnight. Thankyou Richard
7 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, an overnight refund is a nice silver lining after a cancelled train! We’ll make sure your thanks are passed on to Richard. Here’s to a smoother journey next time 🐸
When the train arrived with no first…
When the train arrived with no first class carriages, I put in a request for a refund, it was refunded the next day with no issues and a very nice apology!
Big shout out to Ella V for pushing it through!
21 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Wayne, turning up to find no First Class carriages is definitely not the upgrade you signed up for! We’re glad Ella could get your refund pushed through and back to you the very next day. Thanks for the shout-out 🐸
Great customer service
Great customer service. When I was in a bit of a jam Eibhilín went out of her way to resolve my issue and was highly communicative. Seatfrog have great customer service people, especially Eibhilín!
4 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, getting stuck in a jam is never fun, but we’re glad Eibhilín could help find a way through it! We’ll make sure she sees your lovely comments about her support and communication 🐸
I use seat frog regularly but had to…
I use seat frog regularly but had to reach out for
help recently - thanks to Eibhilín S who was brilliant :)
4 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, thanks for being a regular Seatfrog user! It’s lovely to know that when you did need a hand, Eibhilín was there to get things sorted. We’ll pass your smiley shout-out on to her :)
I wouldn’t normally leave a review but…
I wouldn’t normally leave a review but I was encouraged to do so by Eibhilín.
Really impressed with the speed and sorting out my problems. A big thank you to you and I’m a very happy customer.
Well done! :-)))
3 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Nick, we’re especially honoured to get a review from someone who wouldn’t normally leave one! 😄 It’s brilliant to hear Eibhilín could get your problems sorted quickly and leave you a very happy customer. We’ll make sure your big thank you reaches her.
Excellent customer service
Won an upgrade but the journey ended up being declassified. Emailed seatfrog with the necessary information and a refund was approved by the very helpful Ella the next working day and hit my account the day after! The app is a great concept and looks like they back it up with excellent customer service.
1 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jenni, winning an upgrade only to have the journey declassified is never the plan! We’re glad Ella could get your refund approved the next working day and back to you quickly. Thanks for the kind words about both the app and the team 🐸
A must have app for train users
Always had a seamless experience with Seatfrog!
Recently had to contact support for a refund and Ella was fast and super sweet :)
The only issue I have is that you can’t add the Upgrade ticket to Apple Wallet.
Highly recommended?
1 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Jake, thanks for the recommendation and the lovely words about Ella! We’re also taking note of your Apple Wallet feedback, we really appreciate you sharing what would make the Seatfrog experience even better.
excellent customer service
Easy procedure, friendly interaction, no fuss transaction for a refund after a train cancellation, excellent customer service
17 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Louise, no fuss is exactly how we want it to feel, especially after your train has already been cancelled. Thanks for sharing your experience with us 🐸
Ella is a star
Ella is a star and can not fault Seatfrog's customer service.
1 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, a star indeed! ⭐ We’ll make sure Ella sees your lovely shout-out. Thanks for the fantastic feedback about the team.
Really clear ways to buy tickets
Really clear ways to buy tickets. Even clearer ways to get money back if anything goes wrong. Richard was brilliantly helpful.
1 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Shelly, easy to buy and even easier to sort things when plans go wrong, that’s exactly what we want! We’ll make sure Richard gets your brilliant feedback 🐸
Speedy refund response
Submitted request for refund of upgrade fee after my train was terminated early by operator. Upgrade was not scanned therefore a refund was agreed and I received a response from Richard within two working days. Excellent service! Still awaiting response from two separate train companies with regard to their compensation….
1 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Caroline, we’re glad Richard could get your upgrade refund sorted after your train was terminated early. Fingers crossed those other two compensation responses aren’t too far behind! Thanks for the lovely feedback.
Train was cancelled but Richard sorted…
Train was cancelled but Richard sorted out the refund easily
1 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi John, sorry your train was cancelled, but we’re glad Richard could make the refund side of things nice and easy. Thanks for taking the time to leave us a review 🐸
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