I booked a Seatfrog upgrade but unfortunately my train was cancelled. I was then thinking what a nightmare it was going to be to get my money back, given my experience with other travel/rail companies... Toon meer
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Lees wat reviewers zeggen
I bought an upgrade to 1st class through Seatfrog and then the train was cancelled shortly before its departure time. I filled out the refund form on line and had a reply from Richard at Seatfrog Supp... Toon meer
I had grabbed a cheap upgrade via SeatFrog which I was really happy with - and then the train was cancelled due to severe weather :-( I contacted SeatFrog to ask for a refund on the upgrade I had pu... Toon meer
I loved using seatfrog! Unfortunately, through no fault of theirs, I couldn't use my first class upgrade due to weather and train cancellations but the refund process was easy and I had a lovely email... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Buy train tickets, upgrade to First Class & swap your ticket in one place 🐸 Download the app today 👇👇👇https://bit.ly/3Oy5lMd
Contactgegevens
London, Verenigd Koninkrijk
- info@seatfrog.com
- www.seatfrog.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Train was cancelled
Train was cancelled. Seatfrog have a very speedy refund! Recommended!
20 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, cancelled trains aren’t much fun, but speedy refunds certainly help! Thanks for recommending Seatfrog, and hopefully your next upgrade goes exactly to plan 🐸
Super swift response and positive…
Super swift response and positive outcome in less than 24 hours. Excellent customer service! I also appreciated Ella's email and the comment about 'feeling warm and fuzzy inside' - made me smile and want to leave feedback because it's nice to be nice!
Thanks for your help Ella!!
29 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Briony, now your review has made us feel all warm and fuzzy inside! 😄 We’re so glad Ella could get everything sorted in under 24 hours and put a smile on your face along the way. You’re absolutely right it’s nice to be nice 💚
Reassuring response to cancelled train…
Reassuring response to cancelled train - prompt refund - Thankyou !
26 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Martin, after the disappointment of a cancelled train, we’re glad we could offer a little reassurance and get your refund sorted promptly. Thanks for taking the time to leave us a review.
We love seatfrog
We've used seatfrog a few times now and it has been great fun waiting for the auction to finish and getting our first class treats. Really easy to use.
Yesterday unfortunately the train was declassified so we didn't get our upgrade but because we hadn't scanned our upgrades, we messaged seat frog and within 24h our upgrade had been fully refunded thanks to Ella
27 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Sarah, we love that the auction itself has become part of the fun! 😄 Sorry you missed out on your First Class treat this time, but we’re glad Ella could have the upgrade fully refunded within 24 hours. Fingers crossed the next auction ends with you firmly in First Class 🐸
I’ve used Seatfrog for a number of years….
I’ve used Seatfrog for a number of years and never had an issue. This trip my train was cancelled after booking an upgrade.
Sorting out a refund was entirely painless, the process smooth and the help magnificent, big shout out to Ella!
25 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Tobe, thanks for travelling with Seatfrog over the years! It means a lot to hear that your first time needing a refund was just as smooth as your usual experience. We’ll make sure Ella gets that big shout-out 🐸
Great Customer service
Great Customer service, quick and easy to use and upgrades can be a real good bargain.
My train i brought the upgrade for was unfortunately cancelled and i was unable to upgrade on a different train. Getting a refund was quick and easy, no fuss, no hassle just sorted.
30 augustus 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Sarah, we love hearing that you’ve found some bargains with Seatfrog! Sorry the cancellation meant you couldn’t enjoy this one, but we’re glad getting your money back was quick, easy and hassle-free 🐸
Thanks
Thanks to Ella who sorted my issue quickly and effectively. Seatfrog are great when it works and efficiently fix things when it doesn't
27 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Ash, we really like that summary! 😄 Seatfrog is at its best when you’re enjoying the upgrade, but when things don’t go to plan, we’ll always do our best to get things sorted. We’ll pass your thanks on to Ella.
Very slow to process refunds
Ok, until you need a refund. They are so so slow to pay, even when the claim is agreed. I am waiting now 4 days after trainline refunded me for the same cancelled train. So I don't regard this as acceptable
23 september 2026
Review zonder uitnodiging
Efficient refund
My return journey down to Manchester Airport was cancelled due to a points failure. I had bid for upgrades on Seatfrog who were quick to offer a refund for the outward upgrade, thanks Richard. The return upgrade took a little longer, which I expected as it wasn’t a direct result of the points failure but they’ve just confirmed a refund, thanks Ella. Will definitely use again!
22 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Kathy, that sounds like quite the disruption! We’re glad Richard and Ella could get both upgrades refunded for you, even with the return journey needing a little extra time. Thanks for sticking with us!
Thank You, Ella V!
Unfortunately, my train was cancelled, meaning I was unable to travel and couldn't make use of the upgrade I had purchased. Despite the disruption, the service I received was excellent. Communication was friendly and professional throughout, and my refund was processed quickly and efficiently.
A special thank you to Ella V for her helpful follow-up and great customer service. What could have been a frustrating experience was handled smoothly and with genuine care. Much appreciated!
25 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Lisa, what a lovely shout-out for Ella V! We know cancellations are frustrating enough already, so we’re happy she could make the refund side of things smooth, quick and genuinely helpful. We’ll make sure your kind words reach her.
Had an issue with a cancelled train…
Had an issue with a cancelled train following an upgrade. Ella from customer services dealt with my query, quickly and efficiently.
24 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Paul, sorry the cancellation meant you couldn’t enjoy your upgrade, but we’re glad Ella could get everything sorted quickly and efficiently. We’ll pass your kind words on to her 🐸
Prompt friendly support from Ella V
My experience with Seatfrog has excellent which includes contacting support when my train was cancelled and I wasn't able to use my upgrade. Ella V responded to my request in a prompt, friendly, fun yet professional manner.
24 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, “friendly, fun yet professional” is a pretty lovely description of the support we aim for! We’ll make sure Ella V sees your feedback. Thanks for continuing to choose Seatfrog.
I’ve had many upgrades thanks to…
I’ve had many upgrades thanks to SeatFrog. Always easy and hassle free
Very recently I had a train cancel and I contacted SeatFrog enquiring about a refund. Within hours I had a reply and a girl named Ella dealt with it for me.
Highly recommend
23 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Malcolm, thanks for being a regular Seatfrog upgrader! Sorry the cancellation got in the way this time, but we’re glad Ella could get your refund sorted within hours. Thanks for the recommendation 🐸
Great customer service
What fantastic customer service. Our train was cancelled and I went through the refund process. Ella sorted me out with zero fuss. This was the first time I had used the app and although our upgrade fell through. I will definitely use again without hesitation.
19 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Daniel, not quite the first Seatfrog experience we wanted for you, but we love that you’ll be giving us another go! Sorry the cancellation scuppered your upgrade, and we’ll make sure Ella sees your fantastic feedback 🐸
A big thank you to Richard for…
A big thank you to Richard for processing my refund on a cancelled journey. No fuss no problems. Thank you
22 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Keir, no fuss, no problems, just how we like it! We’ll make sure your big thank you gets back to Richard. Thanks for taking the time to leave us a review.
Fantastic Customer Service
The train I had purchased an upgrade through was cancelled. I managed to book an upgrade on the next train and put in a refund for the first train which was actioned within 1 working day. Shout out to Richard who was very helpful and processed my refund without delay. I will definitely be using Seatfrog again!
19 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Nick, we love that you managed to bag another upgrade despite the cancellation! We’re glad Richard could get the first one refunded without delay. Thanks for the shout-out, and we look forward to having you back for more 🐸
Richard is the man!
21 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Henry, we’ll make sure Richard knows he is officially the man! 😄 Thanks for the shout-out - this one definitely made us smile.
Excellent service
Excellent service. When we couldn't use our 1st class upgrade they refunded the money within 48 hours.
5 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Gareth, sorry you couldn’t enjoy your First Class upgrade this time, but we’re glad we could get the money back to you within 48 hours. Thanks for the lovely feedback 🐸
3rd time lucky
I struggled to find the information needed for my refund .But appreciate the help finding it and the explanation on how to do it . I love Seatfrog I've literally just got off a busy train and upgraded for that also . Thankyou again to the 3 different team members for going above and beyond to assist me .
17 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi Nicola, thanks for sticking with us while the team helped track down everything you needed for your refund. We’re especially happy to hear you were straight back on Seatfrog for another upgrade afterwards! We’ll make sure your thanks reach all three team members who helped you 🐸
Always works well for me
Always works well for me. Vey pleased to easily get a refund after I've bid for a 1st class ticket on a train that's then got cancelled by the operator.
17 september 2026
Review zonder uitnodiging
Antwoord van Seatfrog
Hi there, thanks for continuing to choose Seatfrog! Sorry the operator cancelled your train after you’d won the upgrade, but we’re glad getting your refund was nice and easy.
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