After receiving the wrong package I sent images to prove this and was told I had to return at my cost !!! Was not my mistake , scamming company that won’t give good customer service . Avoid avoid avo... Toon meer
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Lees wat reviewers zeggen
I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Toon meer
Bedrijf heeft geantwoord
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Contactgegevens
Verenigd Koninkrijk
- team@securefixdirect.com
- www.securefixdirect.com
3,9
Goed
209 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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What a brilliant company
What a brilliant company. They are super-quick, helpful and communicative.
I seriously couldn't have asked for more from a company and would use them again without hesitation.
Thank you!
21 oktober 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Bob
Thank you for leaving us feedback, I am glad that the staff assisted you as expected, we are proud to have such a fantastic team here.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Brilliant support and customer facing…
Brilliant support and customer facing company. The product is well made, delivery was fast and the way they deal with the end user (me), was very helpful. They did there very best to resolve an issue. If I could give them 6 stars I would. And no I have no links with the company. They just need praise when a job is done well. Thank you.
7 oktober 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Graham.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jason.
www.securefixdirect.com
This company has the right attitude…
This company has the right attitude just get it done no messing or blaming covid for everything ery fast problem solving guys this is the attitude we need to beat covid and get the job done simply put they see how to make customers happy a rare gift sadly these days 6 star company👍
30 september 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello John.
Thank you for leaving us feedback. I appreciate your kind words, we all have a job to do so yes, lets get it done.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Super fast delivery
Super fast postage
I am sure I will be happy to use again and again
Customer service is excellent
A credit to ebay
30 september 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Sharon.
Thank you for leaving us feedback. We are all working hard throughout this pandemic.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Brilliant customer service
Brilliant customer service! Excellent communication and would use again 👍🏻
30 september 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Ray.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
Great customer service
I had a problem with an item bought through eBay. Jason replied immediately to my eBay message requesting a photo of the problem. As soon he received the photo he arranged next day delivery of a replacement by DPD. Amazing service.
27 september 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback, I am sorry that you had an issue but are glad that the issue was resolved for you as expected.
If you need us, you know where we are, we hope to see you again.
Richard.
www.securefixdirect.com
If i could give 10 stars
If i could give 10 stars, i would!! Great service, fast and efficient. Excellent communication by staff. Thanks Jason!!
Prices are really good, and they happily delivered to the isle of man.. i would use them again in a heartbeat!!!
22 september 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello David
Thank you for leaving us feedback, I am glad that Jason and the staff assisted you as expected, we are proud to have a good team here.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
This seller uses Hermes who have not…
After a multitude of problems getting the pump delivered Secure fix went out of their way to resolve my clients problems. Despite the pump being a day late this was the fault of the carrier and not the Securefix. Thank you
15 september 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us again, do drop us an email, thanks.
Jamie.
www.securefixdirect.com
“A breath of fresh air”
“A breath of fresh air” ! I made my order thru eBay and my Boat lights were sent promptly but Royal Mail failed to deliver(Nothing new) - The sign of an exceptional company is how they deal with problems - simply outstanding in my case as the replacements were sent with out fuss and immediately! Happy with my purchase and great value for money to - Keep up the exceptional service ! One that I can highly recommend and will use again, Thank You Again ! J
1 september 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Jim.
Thank you for leaving us feedback.
I am glad that you are happy with the resolution, this Covid-19 has certainly tested a few of us.
If you need us, please don't hesitate to contact.
Jamie.
www.securefixdirect.com
Excellent service.Professional outfit
Problem with damaged parcel on delivery but sorted out with no fuss.Very professional outfit
5 augustus 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Geoffrey.
Thank you for leaving us feedback.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
This is a first class company
This is a first class company, let down by Royal Mail was posted Monday by 48 hour delivery arrived Saturday Jason was excellent in sorting it out, communication with them was handled brilliantly Very highly recommended
26 juli 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Michael
Thank you for leaving us feedback, I am glad that Jason assisted you as expected.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
Brilliant service
Brilliant service we were desperate for our anchor so it was sent out next day delivery free postage
Brilliant communication
Thankyou
Jason
4 juli 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Gail.
Thank you for your feedback.
Kind regards, Richard.
www.securefixdirect.com
Great company
Great company, with 5 star after sales service as well. Highly recommended.
28 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
Brilliant service had scratches on item…
Brilliant service had scratches on item and they sent out a new one next day,
27 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback, I am glad that our customer service assisted you as expected.
If you need us, you know where we are, we hope to see you again.
Jamie.
www.securefixdirect.com
Reliable company
I had a problem with delivery due to the Royal Mail delay which finally delivered the item after a very long time. I thought item was lost and informed SecureFix Direct about it. Seller sent a replacement item. Very reliable seller and great and friendly customer service. Highly recommended.
24 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback in reference to your experience.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
Excellent customer service.
I have had two orders fulfilled by securefix, the first for a winch which was priced well and was delivered very quickly. The second order was for some bow shackles I needed for a specific job which was cancelled at the last minute. I emailed SecureFix to see if I could cancel the order and the person dealing with my request, Jason, could not have been more helpful and sorted out a refund almost immediately, despite the order being on route. Excellent customer service.
18 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Adrian.
Thank you for your feedback and order - we have a good team here, I am glad that our customer service (Jason) was/are able to help you.
Jamie.
www.securefixdirect.com
I bought a boat hook from secureFix…
I bought a boat hook from secureFix when it arrived it was that bent even the postman asked if it was meant to be that shape. I let them know Just so they could change courier or make amendments to packaging. Jason offered me a refund or replacement straight away even though it was not their fault. I would certainly use and recommend this company to any of my family and friends 1st class👍👍
16 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Mr Armstrong.
Thank you for leaving us feedback.
I am glad that you are happy with the resolution.
If you need us, please don't hesitate to contact.
Jamie.
www.securefixdirect.com
Great company to deal with
Great company to deal with. Goods were lost by Royal Mail during the lockdown, messages the company , another parcel was sent and arrived next day. Thanks Jason for looking after me.
12 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello John.
Thank you for your feedback and order - I am glad that our customer service (Jason) was able to help you, the current situation is very challenging for us all. Do let us know should you require us again.
Jamie.
www.securefixdirect.com
Great company to deal with first class…
Great company to deal with first class service thanks
8 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Martin.
Thank you for your feedback.
Kind regards, Jason.
www.securefixdirect.com
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