After receiving the wrong package I sent images to prove this and was told I had to return at my cost !!! Was not my mistake , scamming company that won’t give good customer service . Avoid avoid avo... Toon meer
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Lees wat reviewers zeggen
I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Toon meer
Bedrijf heeft geantwoord
Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.
Contactgegevens
Verenigd Koninkrijk
- team@securefixdirect.com
- www.securefixdirect.com
3,9
Goed
209 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Good quality
4 juni 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Ioana.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Excellent service
Excellent service, very good quality product, excellent communication and very well packaged. 5+ Seller, Highly recommended .
29 mei 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Stephen.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Best customer service ever experienced
We ordered a canoe trolley, however on unpacking found it wasn’t quite the right item. We messaged via eBay and Jason responded almost instantly on a bank holiday and posted the correct item next day delivery free of charge. As a goodwill gesture they even asked me to keep the original item.
This is by far the best customer service I have ever received, online or in the shops.....my faith in mankind is restored.
All the very best and I hope business is kind to you.
27 mei 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Helen.
Thank you for your feedback and order - I am glad that our customer service (Jason) was able to help you, we appreciate your kind words.
Jamie.
www.securefixdirect.com
Quick delivery of quality items.
Quick delivery of quality items.
Excellent customer service.
21 mei 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Steve.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Ordered a 3 kgs stainless anchor from…
Ordered a 3 kgs stainless anchor from Jason, unfortunately ,item was lost in post. On contacting Jason he offered a bigger anchor as replacement which arrived in 2 days.no extra charge.
This one turned out to be too heavy for me.
As soon as I mentioned this, I was offered to have it collected, with full refund
This is amazing customer service, and I cannot recommend Jason and this company enough
William Lewis (Cardiff)
15 mei 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello William.
Thank you for your feedback and order - I am glad that our customer service was able to help you.
Jamie.
www.securefixdirect.com
I bought an LED trailer board from…
I bought an LED trailer board from Securefix. It is a quality product bought for a reasonable price with fast delivery. I had a slight problem with one of the LED's. I contacted Jason who replaced the item by next-day delivery. His response was text-book for customer care. Highly recommended
12 mei 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your feedback, I have relayed this to Jason, who sends his best to you. Jamie has also made me aware that he has just emailed you.
I am glad that we were able to serve you.
Kind regards, Richard.
www.securefixdirect.com
Phenomenal, Galactic(?) Customer Service!
I bought a product a couple of months ago. Sadly, Chinese origin and it failed badly. Spoke to Jason via eBay ... so accommodating and understanding. Customer Service in the Premier League - unsurpassable! Proud to be a customer!!!???? Rob
10 mei 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Rob.
Thank you for your feedback and order- we have a good team here, I am glad that our customer service was/are able to help you.
Jamie.
www.securefixdirect.com
Just had my alloy wheel clean brush…
Just had my alloy wheel clean brush delivered (before the delivery date given)and wow the quality and price is sublime, thanks Martin
7 mei 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Martin.
Thank you for your feedback, I am glad that you were happy with your entire experience. Happy wheel cleaning.
Jamie.
www.securefixdirect.com
Thought there may be a delay now BUT…
Thought there may be a delay now BUT the order was received within 3 days -great & cheaper than elsewhere.
26 april 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Thank you for your feedback.
We are working around the clock in order to fulfill orders, we supply NHS as well as retail so it is paramount that along with social distancing and other in house safety measures, we continue to supply as per customer expectations.
I hope that we are able to supply to you again.
Jamie.
www.securefixdirect.com
Automatic soap dispenser
PERFECT item - GREAT price - AMAZING communication
HIGHLY recommended
15 april 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Caroline.
Thank you for your feedback, I am glad that you were happy with your entire experience.
Jamie.
www.securefixdirect.com
Good product line and great prices.
31 maart 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello Paul.
Thank you for your feedback.
Jamie.
www.securefixdirect.com
Outstanding Customer Service
I received two items which were faulty. I received a reply the same day and an offer of a refund or two tested items. I went for the refund and the same day was told that a refund had been applied to my account. This was incredible customer service. Apologetic, friendly and efficient. This company deserve to do well. Thank you.
30 maart 2020
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
I am glad that you are happy with the resolution.
If you need us, please don't hesitate to contact.
Jamie.
www.securefixdirect.com
Very quick delivery
Very quick delivery, good prices and I'm pleased with my Ace 1600 wire rope puller, looks pretty bomb proof to me. I would have liked to be able to phone re. a couple of queries but the online chat sufficed. I will use again.
19 december 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your order and for leaving us feedback.
The wire rope hoists are a great piece of kit.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
Great seller
Great seller
Offering great deals. Excellent communication. Very trusted.
Recommended.
Hope to deal again.
19 december 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback.
If you need us, just give us a shout.
Jason.
www.securefixdirect.com
Quality goods and service
Quality goods and service, what more could you ask for.
No hesitation in recommending
14 december 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback in reference to your experience.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
I ordered an item from this Company
I ordered an item from this Company, via Amazon which arrived slightly damaged. I wrote a review concerning this, not expecting to hear any more. The Company took the trouble to contact me directly and could not do enough to rectify the situation, and immediately dispatched a replacement. I can't speak more highly of this Company as their Customer Service is excellent, and it is nice to find a Company that still takes a pride in the service that it delivers. I will have no hesitation in dealing with this Company in the future, and would recommend it to anyone.
26 november 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I have spoken with the team and I am advised that Jason dealt with your order.
We appreciate your constructive feedback, it helps us meet our customers needs.
You know where we are should you need us.
Jamie.
www.securefixdirect.com
I bought an 48mm clamp from SecureFix…
I bought an 48mm clamp from SecureFix Direct and was very pleased with the speed of delivery. I spotted a possible weakness and changed the shorter bolt for a longer one. Notifying the company, I received a professional response, saying they would contact their suppliers to advise them.
15 november 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I have spoken with Jason and he has advised me that the suppliers have taken on board our request and have tweaked the design in anticipation for our orders moving forward.
We appreciate your constructive feedback, it helps us meet our customers needs.
Should you require us in the future, just give us a shout. Happy clamping!
Jamie.
www.securefixdirect.com
What a brilliant company!
What a brilliant company!
I ordered a ten metre strop on Ebay but received a five metre one in error - a quick email and Jason sorted it out immediately, apologising profusely, resulting in the delivery of the correct one in the next morning's post with the bonus of being told to keep the first, shorter one too!
Perfect customer service and highly recommended!!
13 november 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for leaving us feedback in reference to your experience. I am glad that you are happy with the resolution. I have passed your feedback onto Jason and our team.
If you need us, we are only an email away.
Jamie.
www.securefixdirect.com
Excellent customer service
Excellent customer service. I had a small problem and it was dealt with swiftly and easily. Very happy. I would recommend this company and use them again. Big thank you to Jason for being very professional.
18 oktober 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your feedback.
I am glad you are happy with our customer service, I have forwarded your comments onto Jason and the team.
You know where we are should you require any further assistance.
Jamie.
www.securefixdirect.com
Bought this product from secure fix…
Bought this product from secure fix direct and had a problem with it some months later.
Contacted them and with no beating about the bush said they had experienced issues and a new one was sent by return.
This is old fashioned service as it should be and I would have no hesitation in using this firm again Thank you
26 september 2019
Review zonder uitnodiging
Antwoord van SecureFix Direct Ltd
Hello.
Thank you for your feedback, I am glad that you are happy with the resolution. you know where we are should you require.
Jamie.
www.securefixdirect.com
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