SecureFix Direct Ltd Reviews 

209
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

After receiving the wrong package I sent images to prove this and was told I had to return at my cost !!! Was not my mistake , scamming company that won’t give good customer service . Avoid avoid avo... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered an initial 1-ton sky hook to assess its dimensions and verify that it would fit over the shank I was connecting it to. Once I had confirmed that it fitted correctly, I ordered a second o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordered caravan window capping through Amazon, unfortunately the wrong size was sent. I contacted them and they very quickly resolved the problem and told me I could keep the item wrongly sent. Shame... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic customer service, went above and beyond my expectations. Through no fault of SecureFix we had an issue with a Canal Lock key, the head with the tapered holes had been welded onto the handle... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kampeerwinkel
  2. Kanogebied
  3. Algemene winkel
  4. Fabrikant
  5. Scheepvaartbenodigdheden winkel
  6. Gereedschapwinkel

Geschreven door het bedrijf

We Are Suppliers Of High Quality, Fair Price Goods, Providing Caravan Siting Equipment, Agricultural And Forestry Hardware, Marine Hardware And Fittings, Lashing / Lifting And Towing Equipment And Theatre Equipment. With Our Simple And Secure Ordering System In Place, You Can Have Your Order Placed, Goods Safely And Securely Packaged, Dispatched And Delivered To Your Door All Within 72 Hours (Excluding Bank Holidays & Weekends). We Have A No Quibble Returns Policy.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

209 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,9

Alle reviews

(209)

18 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent customer service from this…

Excellent customer service from this company. I did have a problem with a purchase and this company went the extra mile to resolve it. Unfortunately they could not do so and therefore gave me a full refund and allowed me to keep the problematic item which was useful but just not for the particular job I had in mind.
Highly recommend this company.

31 juli 2019
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello Dave.

Thank you for your feedback, I hope that we can be of service to you again soon.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Jason went over and well above what I…

Jason went over and well above what I would ever expect any company to do his best to bring the matter of a faulty mechanism on a new part supplied by themselves to a more than acceptable resolution with myself , would I rate this company , without a shadow of doubt , ABSOLUTELY , his response was always reassuring and helpful and as said previously over and above what I would normally expect, I was overwhelmed with the help and generosity .

27 juli 2019
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello.

Thank you for your feedback.

I am glad you are happy with our service, I have forwarded your comments onto Jason and the team.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Definitely Recommend this company and product.

Well, we all expect things to be right so it is when things go wrong that it sorts the good companies from the bad. Secure Fix Direct came to my aid straightaway, helping and keeping in touch throughout my dilemma with my Mobiltech Satellite dish. As it turned out there was nothing wrong with the product only the installation of it. My problem not theirs. Now working superbly.
Would I deal with these people again? Definitely YES. Would I recommend them definitely yes. Thank you Jason.

24 juni 2019
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello Stephen.

Thank you for your feedback.

I am glad you are happy with our service, I have forwarded your comments onto Jason, it has made his day.

You know where we are should you require any further assistance.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Bought from this company several times…

Bought from this company several times ,hassle free ,keen pricing and quick delivery 10/10 for effort.

20 maart 2019
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello David.

Thank you for your feedback and further order of the mushroom anchor, I hope that we can be of service to you again soon.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Royal Mail screwed up delivery but the…

Royal Mail screwed up delivery but the response from the company was excellent and a full refund provided without question.

2 januari 2019
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hi Alastair.

Thank you for the feedback

Sorry for the problem with the delivery. Hope we can be of service in the future!

All the best. Jason.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

BRILLIANT

Bought a caravan step of these guys that was a little too high for disabled father to climb. I emailed securefix who very quickly sourced and sent a perfect sized step out to me. I was overwhelmed. By far the best company I have ever dealt with. Can't recommend this company enough. Top guys.

6 december 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hi.

Thank you for your feedback

Sorry for the initial mistake but I am glad you were happy with the end result, I hope we can be of service to you again soon.

All the best. Jason.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

I purchased 10MM x 50MM Stainless Steel…

I purchased 10MM x 50MM Stainless Steel Round Ring - Marine O Webbing Rigging Mooring [Misc.] for a specific "romantic" purpose. It works really well, is proper smooth and delivery of the product was faster than quoted. I'm not the only one pleasantly surprised!

27 november 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello Peter.

Thank you for your feedback. Although we do not specify that the round ring should be used for romantic purposes, we appreciate your feedback and are glad that you and your significant other were both pleasantly surprised. Maybe one of our 'rod holders' could be a good idea for a stocking filler this year, they also have multiple uses!

https://www.securefixdirect.com/black-nylon-flush-fit-fishing-rod-holder---marine-boat-fishing-kayak-canoe-7919-p.asp

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Purchased a product from Securefix…

Purchased a product from Securefix Direct and it didn't work correctly on our car so Securefix sent another one immediately and the replacement didn't work either. Tried the products on my sons vehicle and they worked perfectly. Advised Screwfix the problem is with our car and not their product and could we keep on of the products for my sons vehicle and send the other back. Their response took us completely by surprise and went beyond excellent customer service. I cannot recommend Screwfix Direct highly enough. I certainly look on their site before looking anywhere else.
It is very rare I take the time to give feed back, but in this occasion they certainly deserve the praise.
Thank you Jason for your prompt response and communication.
Thank you,
Regards, Mark.

6 juli 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello Mark.

Thank you for your feedback. This issue and all the associated symptoms really did throw us off so it was a case of 'process of elimination'. I am glad that we got this resolved, we both took something away from this transaction! Don't forget your discount code on your invoice should you make a future purchase. All the best.

Jason.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Bruce Anchor

I ordered a Bruce Anchor on 3/5/18 and received it on 5/5/18 excellent product and VERY quick delivery will certainly recomend to my boating mates and Securefix Direct will be my 1st port of call for any future boating bits .A1+ Company.

5 mei 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello.

Thank you for your feedback.

We have more SeaFlo branded accessories coming into our extended line from next week, If you need any assistance in the future then please feel free to contact us.

Jason.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Ebay purchase

Ebay purchase. Very swift delivery and excellent quality products.
Very pleased with the level of customer service and shall certainly use again for my lifting requirements. Thanks you Securefix Direct.

4 mei 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback.

We hope we can of service to you again soon for any lifting requirements you may need.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Put together a bespoke package to meet my specific and unique requirements... and on a Sunday. Happy to recommend.

8 april 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback.

We hope we can of service to you again soon for any bespoke packages you may need.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Prompt

Prompt, even replied to a problem I needed solving on a Sunday.

25 februari 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback

We hope we can of service to you again soon.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

I ordered a 55l plastic water tank

I ordered a 55l plastic water tank, which arrived on time. unfortunately some fittings were missing, but after contacting Securefix, the missing parts arrived next day, Excellent service.The product looks tough and upto the job also.

2 februari 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback.

We hope we can of service to you again soon.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Superb customer service!

Was looking online for strip bow shackles for my boat. (If you don't know what they are, you don't need them!)

Ordered online from SecureFix Direct whilst in France yesterday. They arrived today, shortly after I did...

Great service and excellent product selection.

Thanks, Guys!

30 januari 2018
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello,

Thank you for leaving us feedback.

We hope we can be of service to you again soon.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Really impressed with my first order

Really impressed with my first order. They send it by a faster delivery than I paid for. Wasn't expecting it until the new year but it got here December 30th. Thanks guys! Product itself is high quality and as described. I'll definitely use you again for fitting needs.

30 december 2017
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello.

Thank you for leaving us feedback.

We have just added more stainless fittings, we have further additions coming January.

Jason.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

First class quality & service

Needed to order some sail snaps, not the biggest order -but needed some cooperation to get correct size.
Really impressed with reply to my questions, and customer care.
Once ordered, very rapid free standard next day delivery.
Later ordered open- body rigging screw,
Superior quality to others 3 times price.
*A great alternative to established online chandlers, & over priced marine hardware.
Securefixdirect now My future first call for marine hardware.

19 december 2017
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hi,

Thank you for the review, we look forward to being able to help you again.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

Fantastic

Great service, fast delivery and useful customer service.

3 december 2017
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Thank you for leaving us feedback.

Hopefully we can supply you in the future.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

14/11/17 Received a faulty item on …

14/11/17 Received a faulty item on amazon. Emailed SecureFix Direct and received a replacement to my address on the 16/11/17. Great customer service with no quibbles.

17 november 2017
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello.

Thank you for leaving feedback in reference to your order.

We are sorry for the issue but are thankful that you made contact with us immediately and allowed us the opportunity to get it right - please don't hesitate to contact us should you require us.

Jamie.
www.securefixdirect.com

Beoordeeld met 5 van de 5 sterren

6 star service from this company.

6 star service from this company.

Product arrived the next day and Jason arranged a prompt, zero hassle replacement ON A SUNDAY when it failed.

Can't recommend these guys highly enough.

Dunstan

15 oktober 2017
Review zonder uitnodiging
Logo SecureFix Direct Ltd

Antwoord van SecureFix Direct Ltd

Hello Dunstan.

Thank you for leaving feedback in reference to your order.

Once again, we are sorry for the issue but are thankful that you made contact with us immediately and allowed us the opportunity to get it right.

Jason.
www.securefixdirect.com

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