I am happy that I found this online store. I originally wasn’t sure if it was a reliable source. I am delightfully surprised. They make a strong effort to maintain customer service and good prices.... Toon meer
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Almost seems too good to be true. I’ve purchased three times. Each piece was received in perfect condition, original tags in place, and with unbelievably fast shipping, especially considering I’m in... Toon meer
Bedrijf heeft geantwoord
I discovered Sendegaro through Google search for Dolce & Gabbana Outlet. And I must say, their prices are soo good 😄 Their Black Friday sale did not fail to impress either, just bought some Amore Pum... Toon meer
Bedrijf heeft geantwoord
Had a great experience shopping with these guys! I use an app "Shop" that collectively show me all my tracking n' orders, my order with Sendègaro was a Dolce and Gabbana jacket, they displayed t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Dolce & Gabbana Outlet: Online luxury boutique destination offering designer clothing, bags, shoes and accessories.
Contactgegevens
71-75 Shelton Street, WC2H 9JQ, London, Verenigd Koninkrijk
- customercare@sendegaro.com
- www.sendegaro.com
Soo worth the price! An absolute steal !!!
I discovered Sendegaro through Google search for Dolce & Gabbana Outlet. And I must say, their prices are soo good 😄 Their Black Friday sale did not fail to impress either, just bought some Amore Pumps and a Devotion bag for my girl friend and they came in just 2 days via DHL!!! I can't wait to give them this Christmas ❤️ Buying from Sendegaro is a total steal!
29 november 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Ken T,
We are so grateful beyond words for you to share your kind review. We appreciate you Ken for using our services and letting us know that we are moving in the right direction toward consistently providing a pleasurable shopping experience.
We adore having you as a member of the Sendegaro family and look forward to your return. :)
With Love,
SENDÈGARO Team
Very disappointing experience
Very disappointing experience. I ordered a Dolce & Gabbana bag-the Graphitti AMORE beige one. Item arrived in a very small package formfitting to the item. Bag itself was squished in a very small dust bag, not original to the product. The handle of the bag is warped, damaged. I don't know how this bag passed quality control at Dolce & Gabbana, which makes me doubt the authenticity of the product
There was no invoice in the package, packaged in a soft cardboard box. Customer Service is like pulling teeth, poor intermittent communication giving you the round about not resolving the issue! not releasing a return label...SO BUYERS BE WARE...be prepared to pay around $200 to ship your defective product back.
Save your sanity and shop at YOOX.com
The response from the Sendegaro does not make sense (no replacement has been sent) and confirms that the product is damaged...I have send pictures to support my claim but they would not release a return label...This is a FRAUDULENT BUSINESS
BUYERS BE WARE!!!!
12 augustus 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Mirsoslava,
Although we have contacted you, and with the purchase of your bag, you are saving more than 65% off the RRP. We have no control over the condition in which Dolce & Gabbana sends us their previous season stock, so the bag was proven to be undamaged. Although the bag did not come with its original dust bag, Dolce & Gabbana provided a replacement.
We understand that this was not the best experience for you, and we always appreciate any feedback to highlight what needs to be improved in our services.
We hope the future still holds us together.
With Love,
Sendegaro Team"
Excellent!
I placed an order for a Dolce and Gabbana Sicily handbag. The bag was shipped approximately 3 business days later and was shipped FedEx international priority. It took 3 business days to arrive but the bag was packaged well and arrived with all the paperwork that it would have if purchased in a local store. I love the Sicily Sunflower handbag and I am pleased to say my experience with Sendegaro was great! I would gladly purchase again. Thank you!!
2 juli 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Heather,
We really appreciate the love that stems from your heart to leave us a review that pleases ours. We're grateful to see you satisfied. Welcome to the Sendegaro family!
P.S: We believe the Sicily handbag will complement you beautifully! :)
With Love,
SENDÈGARO Team
Excellent service
I got more than I expected
Delivery 👍
Product Description identic
Thank you ❤️
24 mei 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Gisele,
We firstly want to mention a thank you for shopping with us and leaving us your positive feedback. Welcome to the Sendègaro Family!!
With Love,
SENDÈGARO Team
Exceptional experience
This was exceptional. I had no idea what this site was and landed there from a google search on “dolce dress sale.” Checked that the reviews were positive and the origin of the company seemed legit and figured worth a try. Items arrived to NY within three days and they’re perfect! I know the line well and they’re real, new, just from past seasons (obviously). Highly recommend.
3 mei 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Jeiran,
We firstly would like to say thank you for taking your precious time to leave us a heartening review. Souls-like you Jeiran really brings us gratification to our work here at Sendegaro and us as a family cannot be any more grateful to have you join our creed.
We'd love to see you again.
Take good care,
Much Love,
SENDÈGARO Team
Absolutely awful, worst experience ever.
Absolutely awful, been waiting a month for my order and still haven’t received it, no contact and no response from customer service. Ruined my daughters birthday as it was her main present and irreplaceable.
Still no order, no refund, no apology. Absolutely disgusted and would never use you again and I will certainly let everyone I know not to either.
2 mei 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hello, Bonita.
We're sorry to hear that we were unable to provide the journey that we had promised to all of our customers.
We would like to personally apologise for the unexpected delay in receiving your daughter's gift. We're devastated, and for that, we would like to do everything we can to make things right.
Please contact us at customercare@sendegaro.com and we will do our best to resolve the matter in your best interest.
We eagerly await your response.
Much Love,
SENDÈGARO Team
BUYER DEFINITELY BEWARD
BUYER DEFINITELY BEWARE - Response to Sendegaro
Your response is misleading and inaccurate. You invited me to review your service in Trust Pilot, based on my experience. You are obviously upset by my review in Trust Pilot which is negative, just like the other 17% of POOR/BAD reviews. You are approaching 1 in 5 dissatisfied reviews - you should take note - as I said in my email we all cannot be wrong . My email to you indicated my intent as I wrote "I am going to complete the Trust Pilot review you sent because other customers should be advised to beware". No mention of 'forcing a return', 'hurting' the company or anything else.
Your silly and hyperbolic response below, in addition to being inaccurate and misleading, is a poor reflection of your company - your response does a good job of hurting your own company. If you responded to my emails and you might make some progress with this issue.
Flagging my balanced review in Trust Pilot is wasting time for all concerned, especially the Trust Pilot platform, which is such a valuable channel for consumers.
_______________________________________________
I purchased a D and G dress from Sendegaro. It arrived perfectly wrapped and on time. Unfortunately the dress was not the right size. I emailed Sendegaro indicating I would like to return the dress. After a second follow up email from me, they responded and asked me for the dimensions of the box I would need to return the dress. Although confused by their request, I sent the dimensions of the box the dress arrived in, which I kept. That was over 3 weeks ago and no response has been received. I sent another follow-up email, and still no reply. Very disappointing response. Buyer Beware!
2 mei 2022
Antwoord van SENDÈGARO
Dear Lorna,
Thanks for taking your time to review your customer experience with Sendegaro.
Upon further investigation, our customer care team had sent you an email on the 28th March requesting the dimensions for the repacked parcel so the pre-paid label would be sent out to you.
There was no further reply from yourself until 10th April, 13 days after the email was sent to you.
Your parcel was delivered to you on 17th March. Our policy is clear and easy for all of our customers, we offer free returns for all of our orders for all of our customers as long as they act appropriately and within a timely-manner to help us arrange the collection within the 14 days as specified.
You had went over 3 weeks from the return window and further emails show that you threatened our customer care advisor to force a return and if we had not, you would write a review that would try to hurt Sendegaro.
We welcome all reviews, but we will where appropriate make it clear to our customers that we do not tolerate such threats when we have tried our best to arrange the service and journey where possible at our expense even though you had specified that the dress did not fit yourself.
We hope you have a lovely day.
With Love,
SENDÈGARO Team
Your customer service has been prompt…
Your customer service has been prompt when I reported an issue with the item . Thank you , Indra
2 mei 2022
Antwoord van SENDÈGARO
Hello Indra,
Being of service is a great honour. Your decision to share your experience has a significant impact on us, as we strive for your satisfaction at Sendegaro at all times.
We wish you a pleasant day and look forward to seeing you again in the future. :)
With Love,
SENDÈGARO Team
Antwoord van SENDÈGARO
Hello, Seth.
Thank you for considering Sendegaro as a shopping destination.
We appreciate your purchase and look forward to seeing you again in the near future.
With Love,
SENDÈGARO Team
Good Prices and good Service
Good Prices, Quick Delivery and Good Customer service!
24 april 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hello there, Kunwar,
First and foremost, we'd like to express our gratitude for shopping with us and providing us with positive feedback. Thank you and welcome to the Sendègaro family!
With Love,
SENDÈGARO Team
Antwoord van SENDÈGARO
Hello Ms Winer.
It has also been a pleasure to serve you. Thank you so much for your kind words.
We strive to meet the expectations of our valued customers, or as we like to refer to them, family. Our ambitions thrive every day to bring love as well as a pristine experience to each order, as we believe that service and love are the foundations of luxury. We hope to see you again soon, but for now, we wish you a blissful day.
With Love,
SENDÈGARO Team
The genuine article
The genuine article. Perfect condition new dress by Dolce & Gabbana.
An absolute dream.
I have already returned to order a blouse and shoes.
20 april 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hi Heather,
We are pleased that we have fulfilled your shopping experience here at Sendegaro. Your feedback really does strengthen our determination to continue to deliver a blissful journey for our loving customers. We look forward to seeing you again.
P.s: We also believe that you will be a dream rocking that new outfit! :)
With Love,
SENDÈGARO Team
Antwoord van SENDÈGARO
Hi Emeline,
That definitely makes us feel special! Your words of encouragement mean the world to us! We always make an effort to provide the best service at the most reasonable prices.
We hope to see you again soon. :)
With Love,
SENDÈGARO Team
The bag came sooner than expected and…
The bag came sooner than expected and its beautiful. I will be ordering more.
4 april 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Hello Shaquanna,
Having the opportunity to hear what you have to say is much appreciated. Providing more than we can, as well as seeing quality feedback like yours, greatly impacts our efforts.
We'd love to see you again, but for now, have a wonderful day!
With Love,
SENDÈGARO Team
Trainers were damaged
Trainers were damaged . They sent courier to collect without prior knowledge. No other communication . Still left with damaged trainers
29 maart 2022
Antwoord van SENDÈGARO
Dear Katy Byrne,
We are sorry to hear about your collection issue.
We informed you and also attached documentations to your email about the return that you had requested us from.
We did not hear further back from you, so it was assumed that without communication back to us you did not have any issues.
With Love,
Sendegaro Team
Very happy with delivery time and my…
Very happy with delivery time and my parcel will be ordering again soon. Great products good price. Super happy
27 maart 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Dear Linda,
We are overjoyed that we were able to provide you with the customer journey that you deserve.
Thank you for your positive feedback, and please let us know if you have any further questions or concerns.
With Love,
SENDÈGARO Team
Don’t buy from this website ,I paid £46…
Don’t buy from this website ,I paid £46 for return.
25 maart 2022
Antwoord van SENDÈGARO
Dear Lilian,
We are sorry to hear about your bad return experience.
We do offer our customers a capped £20 return fee which they can request when they request the automated process via our website.
We recommend that you choose one of the options for your next return before returning with the highest paid courier.
With Love,
Sendegaro Team
Love this website for bags great value…
Love this website for bags great value for money and very speedy delivery
16 maart 2022
Review zonder uitnodiging
Antwoord van SENDÈGARO
Dear Gemma,
That makes us feel very special! Thank you for your encouraging words! We always strive to provide the best service at the most affordable prices. We'd love to see you again.
With Love,
SENDÈGARO Team
Ordered a bag
Ordered a bag, took the money and it didn’t even come. Took me about 2 weeks to even speak to someone about a refund. All seems a bit dodgy. Will never order from there again.
25 februari 2022
Antwoord van SENDÈGARO
Dear Ellie,
We apologise for any inconvenience caused.
There were orders going on back-order and you were notified with any delays and refunded delivery charges.
We hope to see you again soon.
With Love,
Sendegaro Team
Service was abysmal
Service was abysmal, took weeks to arrive and the quality of the bag I bought is disgusting the clasp doesn’t keep the bag shut so all my things fall out. To return the website has “please email to return” I haven’t had a response so I have a £80 handbag that can’t be used hanging on the back of my bedroom door that will never be used. Everyone who I show it too says “ohh that’s not a bad fake at all is it!” Which is disappointing when it isn’t a fake! Avoid this company at all costs or be left disappointed!!
14 februari 2022
Antwoord van SENDÈGARO
Dear Catrin,
We have an automatic return request system for any orders made that is available on our site.
It seems you bought a Mario Valentino bag and was disappointed not to receive a Valentino bag instead. The product listing and information thus states this as well and we ship everything from Italy, which allows us to provide the great prices that we can.
We hope to see you again soon.
With Love,
Sendegaro Team
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