Sequence Reviews 226

I am dealing with them, it's been a year .
I have had 3 tanents changed, in a year .
Sequence charge a fees of £500,when they put a new tanents in to the property, so they like to move the tanents so they could have their extra fees every six . Which leaves landlord to pay it and it's about 1 month rent.
Last tanents they put in to the property, is not paying rent , and they are not at all helpful. And have done nothing yet is alost second month.
AVOID! To rent with Sequence or mannersandharrison (they are same)
I HAVE ALL THE EMAILS TO PROVE THAT I HAVE BEEN THROUGH HELL AND REGRET TO HIRE THEM TO MANAGE MY PROPERTY!
BE WARE AND BE SAFE !

They should recieve five stars for what can only be described as total incompetence, non-compliance, and a complete lack of trustworthiness.

As a landlord, I have never experienced such unprofessional conduct from any company. From the very start of the tenancy, there were ongoing issues involving both the tenants and the letting agents. The tenants were even provided with incorrect council tax band information, which set the tone for everything that followed.

Despite paying for a fully managed service, I found myself handling maintenance issues personally—at times making a 400-mile round trip in a single day—simply because I had no confidence in the agent to carry out even basic tasks. In reality, their involvement appeared limited to producing a monthly statement, effectively for unjustified fees.

When I decided to end the management agreement, I sent multiple emails to the relevant departments informing them I would be taking over. These were completely ignored. It was only after I sent a recorded delivery letter to head office that I received any response. (It took six months for acknowledgement of ending the tenancy).

On another occasion, I was paid only half the rent. While mistakes can happen, what followed was unacceptable. My repeated emails were ignored, and instead of addressing the issue, the property coordinator responded with irrelevant questions I had already answered. This dragged on without resolution.
This happened the following month again with no funds

I submitted a formal complaint, yet the response contained multiple inaccuracies despite clear evidence being provided. I was even incorrectly informed that a tenant had not paid rent on time—something I knew to be false, as I was in direct contact with the tenant and had proof of payment.

Incorrect financial statements
Missing rent payments (on more than one occasion)
Failure to respond to emails
Requests for unnecessary or already provided information
Sending outdated compliance documents to tenants
Continued contact and demands even after the contract had ended

There were also serious issues with compliance documentation. After arranging a valid EICR through a reputable electrician and submitting it, they requested unnecessary amendments. Despite complying, they then sent an outdated version to the tenants and continued to chase me for documents I had already provided.

Professional standards were consistently lacking—even basic details such as email greetings were incorrect (e.g. “good afternoon” sent at 9am). At one point, when I included the complaints department in corresponde) response from Sequence ("In regards to the feedback you have seen online also unfortunately, most of the time when people are providing feedback it does come from a negative point of view but please be assured this is only a small fraction of the portfolio that we manage, with many happy and content landlord). If anything, this experience has served as a warning—I certainly would not use them again.

This has been an incredibly frustrating and time-consuming experience for both myself and my tenants. I do not make complaints lightly; this is about basic professionalism, respect, and accountability. In fact, I reduced the tenants’ rent due to the stress caused by these ongoing issues.

Based on my experience—and clearly reflected in many other reviews—I strongly advise others to stay well away.

If you are thinking of renting through Barnard Marcus, read this review very carefully. Everything in this review is 100% factual. Nothing is exaggerated or made up. I still have all of the written communication, emails and messages to support everything I am saying.

I work in education and have done for over 10 years. I am also self-employed, I run my own business, and I have employees. I am not someone who can be confused, downplayed or bullied into accepting nonsense. Before moving into the apartment, I was told that because I was self-employed I would need to pay six months’ rent upfront, and after those six months I would move onto monthly payments. When the first agreement came through, it was wrong. It effectively required me to pay six months upfront twice, which was not what had been discussed. I pointed this out and was told to sign it anyway because an addendum would be issued afterwards to correct it.

When the first addendum eventually arrived, it came late and then tried to limit the tenancy to six months, which I refused to accept because that was not the agreement. I then had to escalate matters through the complaints department and go back and forth with the area manager just to get a second addendum issued. That second addendum was signed months after I had moved in, and I signed it without being told that the landlord was apparently planning to either sell the property, move back in, or otherwise get me out. Had I known that, I would never have signed it. After six months, I was then served with a Section 21 notice, and they tried to rely on the break clause in the original tenancy agreement to get me out, even though I had signed for a one-year tenancy and had every intention of staying. It became very clear to me that the plan was always to get me out after six months.

What followed was months of stress, back and forth, gaslighting, deflection and excuse-making. I went back and forth with the area manager for months. He repeatedly tried to school me on what the law was, tried to insinuate that I did not know what I was talking about, and tried to throw every possible legal loophole at me to justify getting me out of the apartment. But in the end, I won. I fought for myself, relied on the written record, and forced them to rescind the Section 21 because they knew they could not bully me the way they had clearly expected to. What also helped was the fact that the second addendum did not have an end tenancy date, which completely undermined the position they were trying to take.

Throughout all of this, Barnard Marcus never advocated on my behalf once. Not once. They were a completely useless third party. Whenever there were problems in the apartment, whenever there were repairs that needed doing, whenever there were issues that needed to be resolved, I had to advocate for myself the entire time. They did not protect me, they did not support me, and they did not act professionally. All they did was gaslight, deflect, make excuses, and avoid accountability.

It has now been several months since I moved out of the property, but I am posting this review now to hold this company accountable for how they treated me. I eventually moved out a couple of weeks before the one-year term ended, but the amount of stress, time and energy that this company caused was unbelievable. I have been renting for over a decade and I have never dealt with anything like this in my life.

My advice is very simple: DO NOT RENT THROUGH A THIRD-PARTY COMPANY. If you are in a position where you need to rent, go directly to a private landlord. Do not go through an agency, especially an agency like Barnard Marcus.

This review is public for a reason. This company should be held accountable for the way it treats tenants. And if Barnard Marcus wants to dispute any part of what I have written, they are welcome to do so — because I still have all of the written evidence.

My contact at my local estate agent is great. Unfortunately, as a landlord, I have found dealing with Sequence, particularly their accounting department diabolical.

When any repairs are needed, they ask for a maximum agreed figure from me, each time the repair comes in about £5 under that limit!? Questionable.

The amount paid to me each month varies, they deduct random amounts. If, like me, you rely on this as your monthly income, it is impossible. It is always a battle to get a resolution.

If I had known how poor they were, I would have chosen a different estate agent, so as not to have to deal with Sequence.

Illegal practices, they’ve been reported to trading standards for falsifying repairs and installations that were never carried out and then Sequence subsequently tried to claim entire deposit for the betterment of the landlord. TDS returned full deposit but be careful and put everything in writing as they will attempt to take all of your deposit as well as gaslight you. They should be shut down.

Avoid at all costs. This could potentially lead to a complaint with the FCA or FOS. Their conduct has been questionable, and after I withdrew from their services, they have still not refunded my money despite several weeks having passed. I’ve had multiple calls with their customer relations team, yet no progress has been made. Avoid them to save yourself time, money, and unnecessary stress.

Absolutely useless, ceiling collapsed two months ago and still got the debris in the garden and a massive hole in the ceiling. They do not seem bothered, ignore emails, we are now following up with the council

If you know this agency is related to the property you're going to choose, just give up and pick another one.
The amazing agency helps nothing when you have trouble, 0 reply 0 process and 0 respect to their customers.
And their staff are rude and useless at all.

If I could give 0 stars I would. The company are incompetent, rude do not answer emails or enquiries and therefore you question why you pay for the service that is non existent. Utter disgrace.

The local estate agents are fine but acsleeds who do the accounting are hopeless. Completely incompetent and continue to send statements that are ficitious!

Absolutely worst management company I've expereinced so far,I wish I could give zero stars but there is no feature about that yet, literally complained about internal heating and boiler for a whole month nothing has been fixed, half of the appliances don't work properly or don't work at all in the property, I didn't receive my fob key for the property for a whole week after my tenancy started even tho my letting company Ashley and Adams requested them few times.

I am unable to give 0 stars as I would have done. This company will hold on to money that should be legally transferred. Its ok, I'll speak to customer services who can help me. Wrong, wrong, wrong. The most unhelpful obstructive bunch of people I have ever had the dis-pleasure of dealing with. I have only been trying to get money transferred since September and they always want more information after leaving it a couple of weeks betweeen requests.

Extremely poor service and very distressing experience.

This is by far the worst property management experience we have had. As tenants, we suffered significantly under the management of Sequence Home.
1. When a neighbour who lived in the flat above us complained that our young son running around disturbed him, he began banging on our ceiling repeatedly. Despite raising this with both Sequence and the landlord, no meaningful action was taken to protect or support us. This situation caused serious mental distress to our family and eventually forced us to leave the flat. Alarmingly, the landlord later admitted we were not the first tenants to experience this issue, yet no effective preventive measures were put in place.
2. Repairs consistently took an unreasonably long time. On several occasions, we had to chase contractors ourselves because Sequence showed little urgency or concern.
3. At the end of our tenancy, Sequence ensured that nearly half of our deposit was withheld. When we attempted to dispute the deductions, the process felt unfair and manipulative. Given the trauma we had already endured, we eventually felt forced to let it go.
4. We paid in full for a lock repair carried out by a locksmith instructed by Sequence after we damaged the lock. However, on moving out, we were charged again to replace the entire door and lock because the replacement did not match the original. Despite raising this issue, Sequence insisted on further deductions.
5. When we moved in, the flat was in a very dirty condition, with litter throughout. We have clear photo and video evidence. We deep-cleaned the property before moving in. At the end of the tenancy, we again deep-cleaned the flat, vacuumed the carpets, and left it in a much better condition—this was reflected in the inventory report. Despite this, Sequence and the landlord still charged us hundreds of pounds for cleaning.

Overall, the staff were extremely unhelpful and dismissive throughout our tenancy.

We deeply regret renting a property managed by Sequence Home and strongly advise others to carry out thorough due diligence before committing to them.

I would have given no stars if possible. They do not take any responsibility when things go wrong. A full managed service should mean that any repairs etc they have arranged on a landlords behalf should be checked and of a high standard. Sequence do not do that. Yes they provide good management information (automated). And the end of lease report is ok BUT they would not get quotes for the remedial work required. Not a fully managed

Terrible waste of time and money. Tried to contact them but never received any replies. Typical scamming estate tactic

Rented my property out via Allen & Harris, who, unfortunately, use Sequence Homes to manage their rental properties. Couldn't have imagined a worse service. They take months to pass on issues raised by tenants which I am sure meant our tenant felt ignored by us. We would reply to emails immediately and again, not receive a response for months. We often had to chase multiple times. It was impossible to contact them any other way; a completely faceless organisation. They had said they completed repairs that we later found out hadn't been done. Problems were left for so long before being handed over that they had definitely worsened, and so were much more severe and expensive by the time anyone was called out to get a quote. When we were finally able to move agencies, they tried to keep our float, which, fortunately, our new agency was able to get back for us. I am almost certain we wouldn't have got this back if it hadn't been another agency asking for it. I can't believe estate agents are still using them - please avoid at all costs.

Call advisor came accross trying to be over assertive and talking over me the whole time..not helpful or friendly just overstepping the assertive mark!!! Not good customer service a bad experience..if the staff are so frustrated talking with customers then they are in the wrong job..there are plenty of polite people im sure would gladly do the job..so get rid of these tyrants and improve your 1* rating...no room for rude people now!!!!

Too many errors to list them all - told me tenants had not paid rent when they had. They could not give me the breakdown to replace an outdoor light which they charged the earth for. Did not complete a property inspection after 6 months as promised. Sent me paperwork for another Landlord with personal details on. My designated person left, was not given a replacement. The list goes on ….. In the end I put my notice in with them and decided to run the property myself as it was less stressful than relying on them. I did put a complaint letter in and they only replied to a few points and not the 28 points within the letter. Very shoddy service.
A year after leaving they still believe I employ them and are telling me my contract is coming to an end, would I like to renew? Never!

No interest running a good letting agency once the tenants go rouge and start wrecking the property.

Soon as my tenants got there passports a bragged to anyone who would listen that they are gonna get a council house for free once I kicked them out, agency I chose as it was two minutes walk from the house handed over the day to day dealings to Cardiff office, nowhere near Oxford. Long story short they get paid and did nothing to help remove scum that cost me 30k in damages. Still every know again phone me up asking if I want to sell and let with them again…. Go xxxxx yourselves.

I have used Sequence as a landlord for the past couple of years and they have shown complete disregard for the tenants - telling them to simply move furniture when there was a damp and mould issue instead of providing me with professional advice on how to eliminate it. In the end, it cost me £12, 000 in lost rent and contractor fees to (hopefully) rectify it.

This week I have been informed of a leak through the ceiling. Despite four emails, there has been no response in over a week and I still do not know the cause of the leak, whether the property is safe for the tenant or how it can be rectified.