SheerID Reviews 

Worst customer experience I have had in a while.

I applied for their education status as a professor… they have ignored all my requests for a status update or information. I am guessing my application was rejected but they haven’t said why. Why would I use this tool or recommend it?

The customer support needs communication training.

Good support

When you contact the customer service, they do respond back within a day, so that part is very good. It is real human too, not generic AI generated email format. Now... reason for me to contact them in first place... Google was offering Gemini Pro for free to students for one year. I love it when big companies do things like this to give back to the community. And I happened to qualify this time. I tried it in their site entering all the correct info about me, school, all that... they couldn't verify. So I wrote them a note telling them again my school name , student id number Wanting to get Gemini student promo. still say they couldn't verify.
Now I'm beginning to think that they are not really verifying anything. I even went national clearing housing place to get the official verification document, along with my class schedule for current term, gave them my gmail email account, and school .edu email account. I got the reply like this.
Hello,
Thanks for contacting SheerID.
We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.
Kind regards,
Red
Verification Support
SheerID
And then I saw it. "Red" It was AI that is responding back to me, there is no human looking in to my case. Do anyone got this deal? is this what the way the big companies do to look good to public? students free! so all the non student people will be impressed, but few percentage of people who actually apply then they hide behind this AI ran 3rd party company? I went ahead and signed up as paid customer with OpenAI. It's too bad, because when using the free version, I was leaning toward Gemini, because to me it felt more natural. I hate you Red the AI chat bot from SheerID, for making me waste my time for nothing.
*I genuinely hate company's with bad customer service or NO Customer Support.

they answered so quick, and they've always keep the update asap, quite shock about that, and that's a great thing, thank you SheerID, hope u guys keep giving the best support for your user!

SheerID made the verification extremely unnecessarily difficult. I tried 5 different documents and got rejected. I wasn't even successful with manual verification until I tried 3 documents. That's insane. I gave 2 stars because at least they didn't take too long to reply to my emails.

Sehr freundlich und nett

They helping me a lot. Thank you.

Responses were automated, but then a real human stepped in and manually verified me! The process isn't really complicated and the team is very helpful. I appreciate the time they took to write a personal response and that it felt human at heart.

The website gave me problems but someone sent me an email letting me know about the technical glitches and that my problem had been sorted in a day

Simple and clear communication, their followup was top notch.

I cannot speak to a real human being for customer support. I am unable to verify my documents despite providing necessary information.

I wasted so much time only to get denied. Not only that, but I am a graduate student who can give an honest and objective opinion on Gemini Pro for students if only I could have my documents validated.
Since I cannot use Gemini Pro, I can only give my opinion on ChatGPT. This is so sad and such an embarrassment for Google. I thought Google's business model was to support education and the college students, but teaming up with SheerID is contradictory to that.

I like the ID program awesome very nice

Didn’t solve my issue and instead permanently closed my ticket

The support team was responsive and explaining why my verification didn’t go through and exactly what documents were needed.

I think you should qualify being on social security disability for extreme connect, also I'm on lifeline and I sent a screenshot but they don't have my full name on there, so you should explain how to do the lifeline qualification. Besides all that Ash was very professional.

Very helpful and fast reaction for my request. Well done!

Only 4 stars because the process was a bit difficult to figure out. My customer service guy, Ismael S. was wonderful!

Gottlos schlechter Service.
Ich hatt bei der Verifizierung auf figma Probleme und musste mich an den Support wenden. Insgesamt wurde mir 4 Mal automatisch generierte Mails geschrieben, worin stand, dass sie mir weder helfen und noch Infos geben können. Wieso gibt es dann den Support