Shopandship Reviews 

Please fix your website, it never works, i have tried so many browsers it keeps us lagging.

You are a multi million dollar company and you are unable to have a smooth website, it is really embarrasing especially since you are powered by Aramex that is supposedly a competent company in the world of logistics - what a shame.

Functionality of the website and the support staff is non existent. Tried shipping something, got to their address in the US, asked me to upload an invoice and no where on their website allows you to upload the invoice. So I tried to contact Shop and Ship.... its like its a ghost company, no one to help, no instructions, nothing... its 3 weeks my package is still sitting in the warehouse...

HORRIBLE experience. I have 6 packages with them and only one was delivered (3 weeks later). It has been 39 days and counting and no sign of delivery. I called at least 14 times and sent emails but nothing. Oh not to mention that I'm paying a subscription for premium service and no compensation made except laughable apologies and tickets created with no action taken.
The cherry on top is that I ordered from the same company several items and one was delivered, one stuck at destination, one went to jakarta and one went to barcelona for whatever reason! I don't know how many one stars do they need to fix their service! Every company would offer a refund or compensation at least at this point

Avoid Shop and Ship at all costs! My shipment took more than a month to arrive, and the customer service is completely useless. Whenever there is a delay or an issue, the support team will help you with absolutely nothing. To make matters worse, if your package gets held up by customs, they hit you with a massive, unjustified transit fee of 760 Moroccan Dirhams just to handle the paperwork. Save yourself the money, time, and massive headache. Do not use this company!

Your technical IT team managing the website is clearly incompetent. The overall UX is already terrible, but the site randomly going down (which I witness daily, by the way) makes it even worse on top of the poor UI and UX.

This is absolutely unacceptable. The real problem is that this issue has been happening for a very long time and almost every day, which clearly indicates a lack of capable IT team or lazy emplyees.

If you're the manager reading this, please take action and fire the technical IT team—this is a daily occurrence.

Its shocking to believe how shopandship is still operating, the most blatant and obvious scam, they literally mess your packages up, never respond, assign your packages to other customers accounts, dont even send bills, literally a scam. NEVER ever order from here or use them.

I've been using Shop & Ship for several years without any major issues, so this experience was particularly disappointing. I ordered an item from Zara that was delivered to Aramex's Geneva warehouse on 24.06, confirmed by DPD tracking. After reporting this to Shop & Ship, I was told it usually takes 2-3 business days to appear on the portal. I provided all requested shipment details and an invoice as requested. An Aramex tracking number was then generated, but the shipment has never actually been handed over to Aramex — the tracking status still shows "Shipper generated a new shipment label, but the shipment has not been handed over to Aramex, yet."
It has now been well over a week, the timeframe originally promised has been repeatedly exceeded, and multiple follow-up messages have gone completely unanswered. No one from Shop & Ship or Aramex has provided any update or explanation. Based on the lack of communication, I believe my package has been lost at their Geneva facility, and the company is either unable or unwilling to investigate or acknowledge this.
This is the first time in years of using this service that something like this has happened, which makes it all the more frustrating. Based on this experience, I would not recommend using the Geneva warehouse specifically — once something goes wrong there, you're left with no answers and no accountability.

الشحنات من امريكا الى السعودية تاخذ ٢٠يوم على الاقل بعد ما كانت تاخذ ٤ ايام وكأنهم استبدلو الطائرات
بالحمير، هل عذا بسبب الادارة الجديدة؟.

جربت شركات اخرى في ظل ظروف أصعب وكانت الامور طبيعيه جدا نوعا ما بتاخير معقول. يومين عن المعتاد او ثلاثه
مما جعلني ايقن ان شيء اخر هو السبب.

كانت شوب اند شوب يوما ما خياري الاول
اما الآن أشعر بانهيارها امام عيني. وكأن الأسد أصبح قطا هزيلا هرما ذو رائحة كريهة لا تطاق.

اشفق عليكم

I am extremely disappointed with the service provided by Shop & Ship/Aramex.

My parcel was marked as delivered by DPD, yet I never received it. After contacting DPD directly, I was informed that the parcel is currently unaccounted for within their network and that the sender must initiate a formal parcel search and investigation.

Despite this, Shop & Ship repeatedly advised me to contact DPD myself and claimed the shipment had been successfully delivered. DPD have confirmed that no investigation has been raised by Shop & Ship and that only the sender can request one.

As a paying customer, I should not have to chase the carrier on behalf of the company responsible for my shipment. Instead of taking ownership of the issue and communicating with their delivery partner, I have been left without my parcel and without a resolution.

Poor customer service, poor communication, and a complete lack of accountability. I would not recommend this service based on my experience.

Case Reference: DXB/0626/35026

I will update this review if and when the company takes appropriate action to locate my parcel and resolve the matter.

My package was on hold for no reason in geneva warehouse labelled special situation on the website.

They emailed me asking for extra charge of 90CHF !!! That’s 415 AED !!! And without even an explanation!

The package is only 300grams in weight but 400chf in value , this is a gang not a shipping company i swear they just want to steal from you under the slogan “save big on international shopping “
If i just shipped directly from that shop with their expensive flat rate shipping it wouldn’t even get to this cost .

Seriously!!! No words
Lesson learned

ABSOLULY ON9, the website present itself a shopNShip company then when you ask them the make you feel like you are stupid to have made the mistake as they only deal with business 態度不知所謂以為自己唔知係邊個

I have been a Shop & Ship customer for many years and have successfully received many shipments through the service. Unfortunately, my most recent experience has seriously damaged my confidence in the company.

My shipment weighed 5.04 lb (2.28 kg) and was charged 163.40 AED for shipping under a Premium FLEX membership. Based on my previous shipment history, the published FLEX methodology, and pricing comparisons with other freight-forwarding services, the amount appeared unusually high, so I opened a billing dispute and requested a detailed review.

To better understand the charges, I tested the shipping calculators of both Shop & Ship and Emirates Delivers using the same shipment weight:

Weight Emirates Delivers
1 lb 51.70 AED
2 lb 51.70 AED
3 lb 77.50 AED
4 lb 103.40 AED
5 lb 129.25 AED

Weight Shop & Ship
1 lb 51.80 AED
2 lb 82.80 AED
3 lb 107.60 AED
4 lb 138.60 AED
5 lb 163.40 AED

The differences raised legitimate questions, which is why I requested a detailed breakdown of how my Premium FLEX shipment was being calculated.

What disappointed me most was not the amount itself, but the complete lack of a clear answer.

I provided invoices, shipment history, screenshots, calculator results, and detailed calculations. A representative confirmed that my case had been escalated and specifically stated that the billing calculation, account configuration, and historical shipment details would be reviewed.

However, despite multiple follow-ups, I never received the outcome of that review.

Instead, I received replies from different teams discussing VAT, insurance, delivery status, flight delays, and unrelated case references. At one point, I was even told that my shipment had already been delivered in response to an email asking about the outcome of the billing investigation. Nobody ever answered the central question:

How was the 163.40 AED shipping charge calculated under my Premium FLEX membership?

Eventually, I paid the invoice because I needed the shipment, not because the billing dispute had been resolved. The package was delivered, but the review that was promised was never concluded and no detailed explanation was ever provided.

I also experienced a separate shipment delay involving a lithium battery shipment that was routed through the UK and remained in transit for an extended period without meaningful updates until I repeatedly contacted support.

To be fair, the delivery drivers were professional and helpful, and my shipments ultimately arrived. My issue is not with the delivery staff. My concern is with the fragmented customer service experience, poor communication between departments, and the apparent lack of accountability when a billing dispute is escalated.

The biggest problem was not the charge itself. The biggest problem was spending weeks trying to obtain a clear answer and never receiving one.

Based on this experience, I can no longer recommend Shop & Ship with the same confidence that I once did.

This is absolutely the worst company I’ve ever come across. They don’t give a single f about their customers. I’ve been using them begrudgingly for 8 years! They’ve messed up packages, arrived late but I kept with it because I am a simple customer. But they crossed the line this time by closing the New York address without informing us! My package was sent there and now it’s completely lost and they don’t care. There was no communication about this until June 2nd I looked at every email. So now I’m out of a huge order I made and I’m just screwed because of this horrible company. I would rather pay an extra $100 per shipment than ever use them again.

🚨 TERRIBLE EXPERIENCE — AVOID SHOP&SHIP / ARAMEX 🚨

My package has been stuck for days with no proper update, and I have sent multiple messages with no useful reply. 👎👎

The shipment contains financial cards, which makes this even more serious. I also have other card shipments that never even showed up in my dashboard. 💳⚠️

The package was received at the origin sorting facility, then everything basically stopped. No clear explanation. No proper support. No confirmation whether the shipment is held, lost, rejected, returned, or stuck somewhere. 🤦‍♂️📦

This is unacceptable. Customers trust a forwarding company with important shipments, and instead we get silence, delays, missing packages, and zero accountability. 😡

Based on my experience, I do not recommend Shop&Ship/Aramex at all. Avoid this service, especially for anything important, sensitive, or time-sensitive. ❌📦👎

Ordered multiple times from Adidas and M&S from the UK as I am a tall guy and I rarely find my size in the UAE. It was a straightforward smooth experience. The flow makes sense although the app UI is not the best.

However, I've placed an order as well from Adidas in Morocco and set the delivery address right. However, they refused to receive the package from the courier, and they asked for money in advance which was not clear what was the money for. We sent the shipping company to pay them in advance. However, they refused to take the shipment anyways. Was not a positive experience with S&S Morocco.

However, as someone who needs to get stuff and It's really hard to rely on people coming and going. I trust them specially if I am ordering from developed markets.

Tip: If you are ordering from a country that has annoying customs experience in the Airport, you might want to check within your community if they work well and stuff don't get lost or stolen at the Customs.

SCAM ALERT: Aramex Shop and Ship - DO NOT USE
I paid USD 109.78 for a cosmetic product (Kérastase tonic + thermal protector) through Shop and Ship. The items were delivered to their US warehouse but then held indefinitely with a false excuse ("flammable" - cosmetics are NOT hazardous).
Red flags:
• Product withheld for 2+ weeks without valid reason
• Sent 6+ emails - received ZERO concrete responses
• Company only sends vague replies: "escalated," "under review"
• Case: LAD/0526/115073037
• Never received the products or refund
This is FRAUD. Avoid at all costs.
Update: Filed chargeback with UNFCU and FTC complaint.

Very bad service. Initially,I paid for the shipping and tax for my package when i was requested, My package was held at the custom for almost a month. The company only explained that it was held at the custom after I made a call to inquire about the package... They had no decency to contact me to explain. Then only a brief email was sent to ask me to get custom Authorization number. There was no clear explanation whatsover. I called the customer service who was not helpful and claimed that it was not their problem that i do not know how to get the authorization number... then because i express my dissatisfaction during the call...iToday i just called the customer service the automated machine let me wait on the line until it was disconnected...very bad customer service...My problem was not solved

They are thieves.
I order from amazon.com a package which arrived at the USA address. The value of the package was provided by Amazon. However, shop and ship increased the value in order to make me pay higher fees.

I have been complaining daily, but shop and ship Aramex ignores me completely.

They should be banned from operating. Scammers.

These guys are pure thieves. They lose parcels often, damage my products constantly, charge in shipping far more than the product costs, everything about this company is disgusting. You have to contact customer services constantly, the person is always arrogant, ignorant, and clueless.

Ordered a parcel from Amazon Japan on the 9th of March 2026. Today is the 31st of March 2026, and the item is still in their warehouse. They have not processed the shipment, and I have been sending them multiple emails with no response. I have tried their online customer support system with no luck either; I cannot even reach them over the phone. I understand they have an AGS update at their Japan warehouse, but I'd like to know when my parcel will ship. I am lost in ways to contact them. I think forgetting about the parcel and waiting for time to do its thing might be best at this point. I would not recommend S&S to anyone, especially for those who need accurate delivery times, unless they want to deal with these kinds of issues.