Shopandship Reviews 

Very bad customer service, there is no customer service support! Everything is automated. They use aramex and when contacting aramex they push us back at shop and ship.

This used to be a really efficient service but they've since passed their efficiency peak and their service is now really really poor, I'll just take a chance with regular postal service next time around and skip the disappointment with s&s

UPDATE: 20 days after they received my item from the seller, they still can't deliver it. They come up with all sorts of cock and bull story as to why they haven't been able to deliver. Please avoid these guys at all costs if you can, they don't know what they're doing.

7 days delayed now for delivery, updates are full of lies. It always shows delivery attempted and customer not available, driver never contacted me or attempted any delivery! Will not use again for sure, it seems that they lost the package and just buying time.

It takes a while, and it’s costly, however my item did arrive (uk from a Norwegian company that doesn’t deliver to the uk). It took about 2 weeks. It’s crucial to log into the desktop website as the app doesn’t update as quickly as the desktop. I sent 3 emails about the progress of my order and all 3 were replied to within 24hrs. The app could be better but I got the service I paid for and I would use this company again. If you need something asap or you’re on a budget it’s not for you but otherwise it works

I ordered some mosquito repellent producta from Amazon US to be shipped by Aramex Shop and Ship to Dubai. Due to company policies the items was in restricted list. I created a return order from Amazon, however those items never returned and supposedly destroyed. My 200 USD are gone because if Aramex.

They dont know how to operate and dont trust them.

I been very impressed with shopandship.com. I bought two mirrors from UAE and had them delivered to Perth, Australia. The Australian store was out of stock. The package only took about 48 hrs to arrive in Sydney then about 7 days to get to Perth (which isn't unusual for road freight). Delivered in perfect condition. The mirrors worked out cheaper including the freight charges than if I'd bought them in Australia. The invoice upload and payment system worked fine.

SO bad. They have my package and one of their depots in New Zealand and refuse to send it to me and refuse to give me the location of their office for me to collect it. They are asking for information that doesn't exist - invoices for the item for example. DO not trust this company with your items.

I have had a similar experience to many others. I have had a parcel held in South Africa for two weeks now that I can't pay to be delivered because according to my account, "Invoice Not Available". I have emailed the invoice three times to the Shop and Ship support email address given (in Australia) and had no reply. Evidently, nobody monitors the email account. I have attached the invoice multiple times within my Shop and Ship account - a function which doesn't seem to work. I have called the South African depot three times, only to be cut-off each time after holding for 20 minutes. I have also called the number provided in Australia, only for them to completely abrogate responsibility and tell me they have nothing to do with Shop and Ship overseas and have no way of contacting their South African colleagues. Finally, I have emailed the Aramex Global Customer Care email with zero response (other than automated).

Horrible, horrible customer service. Absolutely dreadful. Do not use. I'm sure I'll never see this parcel.

Aviod at All Cost. No way to communicate with them. Call local Contact to only be told. Wait! There is No way to Communicate with the " International Team" to clarify why they Block my shipment. The call center staff cut staff off when customers highlight the lies that other call center staff tell customers. Not worth the stress of dealing with them! All Up 1 month to get a Parcel to Sydney and still waiting for delivery.

Excellent treatment and the price is always the lowest. But paying attention to the speed of shipping, as well as receiving the email quickly, requires attention.

I placed an order on the Eubi website and opted for delivery through SENDLE courier service to reach the Shop and Ship company, which was then responsible for delivering the product to me. Unfortunately, Shop and Ship failed to fulfill the delivery, despite my providing them with the tracking code and screenshots. It seems highly likely that the item is lost, and their refusal to acknowledge the issue reflects their staff's unreasonableness, irresponsibility, and unreliability.

I bought a package and they sent it to france location and the package arrived 12th this month today is 27th they don’t answer their call and they lost the package while its showing that someone received it

Items cost 600 €

Also they don’t want to take any responsibility!!!!!! Someone needs to stop this company

One of the worst shipping companies, no response and the customer services is horrible, they charged you more on tax and never calculate correctly, your shipment will be received in the warehouse but not registered in your account!! Guess what because they simply couldn't find it! Total SCAM

DON’T USE! They are a scam! The worst company ever! ARAMEX IS A SCAM!
THE WORST! SCAM!

They refuse the shipment because placed in the wrong category and do not return to the supplier. They are a shipping company but do not ship back :(. Waste of time and money.

I ordered a Pandora charm from Italy in November, it took ages to be exported to Britain and then they charged be an extortionate administration fee which was the same price as the customs charges. I waited two weeks to pay the customs fee and the company called me twice a day along with daily email reminders and text messages which were over the top. The website tracking is also terrible, taking ages to update.I am still waiting for my package and would never use the company again.

Absolute sham of a company, they deliberately have no customer facing call centre for their shop and ship service; the number they give on the website directs you to aramex staff in manilla that refuse to help you without an aramex acking number and keep telling you to call shop and ship. That's some base level mental capacity there.

They deliberately have no customer facing call centre for their Shop and Ship service in Australia, and when you call aramex themselves the staff simple keep asking for a tracikng number and will refuse to help you without one. I was hung up on three times and when i called back to ask for an escalation to complain about the CSRs the manager wouldnt take the escalation without a reference number. The staff are clearly all high school dropouts. Its IMPOSSIBLE to get any help and meanwhile my package is just sitting im a dubai warehouse and unfortunately the dubai call center staff cannot help. I will be lodging a complaint with the industry ombudsman

The shipment tracking website service is very poor
Communication with branch staff is non-existent
This causes work confusion for me in particular

The Worst Company and Customer Service ever, They refuse to give discount with my flex plan subscription and I request for them to refund my money and cancel my subscription on the same day and they rejected me and they said that is the policy, they just stole my money. Also every case you will open, you will get one bad response and they close it automatically and don't want you to continue on the same case, poor customer service and slow responses also on calls they give me same reply as emails, I don't recommend any one to deal with them and they have high prices.

لو فبه اقل من نجمة كان حظيتها ، شركة سيئة من جميع النواحي، احتساب اسعار السلع بشكل عشوائي ، الزيادة في وزن الشحنة عن الوزن الحقيقي، التأخير في التوصيل ، خدمة عملاء حافظين ردود آلية ، أحيانا تكون مجبر عليهم لعدم وجود شركات أخرى لكن وصلت لقناعة راحتي النفسية اهم بكثير من التوفير في الاسعار اذا الشحن عن طريق هذه الشركة السيئة