Shopdisney Reviews 

Just wanted to say how amazing two members of the customer service team were and how quickly they solved the issue I had and how lovely and polite they were over email. Thank you Dora and Petra ❤️

Have ordered with Disney for years and have always been fantastic except this year (2023) whatever they have changed has definitely been a huge mistake, waste of time ordering anything because they cancel, even more annoying when you go back to site and they are still advertising items theyve cancelled for sale, even tried reordering for them to get cancelled again and disney site still advertising items, then wait days for refund

Ordered on 23rd November, dispatched 6th of December.bNo emails to apologise or advise of the delay. What took so long?
Then, today, they send me a blank email with the subject "review your recent shopDisney purchase". Um, how? The email is blank!

Total amateurs. Avoid.

Placed an order for a Stitch plush toy, on 10/12/23, with an ETA of 5 to 8 days. On 29/12/23, realised that the expected delivery fate had passed and checked on the website for tracking info. Order had been cancelled, with no notification sent to me and no reason given. Prices were advertised as better than retail stores, but at least when I then went to Smythes, they had plenty of stock of the same item. Xmas is saved. Thanks Smythes and I will never order from shopDisney.com again.

Avoid this company. Been a customer for years but since the takeover absolutely terrible and they’ve lost a loyal customer.
Ordered in November order delayed several times then main item for a Xmas present was when cancelled. Told on live chat nothing can be done and would be sent a free delivery code which I’ve still not received and pointless anyway as I’ll never order again from this company.

Placed an order in November for Christmas, the plush I got was on sale at the time. I received an email early december saying it would be sent late. No problem. I waited and waited, no news.
Now 4 days before Christmas I get an email saying I'm being refunded. I didn't ask for a refund. The item I ordered is now 30£ more expensive than before and would not arrive in time anyway. I got no compensation for me wait, just nothing.... Now I don't have a Christmas gift and being the time that it is, it's going to be hard to find a new one.

Not a reliable company. Will never order again and I wouldn't recommend, plus I can see from the other reviews they use EVRI to ship....

Worst company I have EVER purchased from! Extremely poor quality Cinderella dress and customer service impossible to contact to organise return as I demanded return of postage costs too. So surprised that such a reputable company are so unapproachable and unprofessional. Do NOT purchase anything from this store

Ordered my daughter a giant Stitch and hoodie in the Black Friday sale, delivery advised was the 8th. Went on the online chat on the 12th, knowing they might be having delays - all I wanted to know was is it coming out do I need to order something else for her while I still have time. The answer was, don’t worry, I can see the order will be with you by the end of this week. Brilliant! So the end of the week came and yesterday I thought I’d better contact them again to see where it was. Turns out the last person had lied to me. Now it turns out it “should” be with me by the end of the week (the 22nd), but no guarantees it will arrive before Christmas. I asked if I should tell my daughter that Santa “should” bring her presents on Christmas morning but not guarantee it? Don’t think they cared. I’ve asked for a manager to call me back “however, this will take up to 3 working days and they won’t be able to speed up the shipment”. Didn’t think they would but someone needs to be held accountable for the terrible service. At no point has anyone tried to contact me to apologise and say it might not arrive, they seem to be happy just to leave people hanging over Christmas and take the cash. My whole family loves Disney - I would strongly advise people to stay away from Shopdisney and I will never use them again.

I’ve been ordering from shopdisney for years and service has always been great (other than the fact they use Evri for deliveries), but recently my experience like many others has been lacking the Disney magic. I placed two orders in the last month and fully expected delays due to their notice online and the delivery times advised. My first order arrived with a tiny delay, which I was noticed of via email. However my second order was cancelled on the final day it was expected for delivery due to the item being ‘out of stock.’ Went online and it was still in fact in stock and I managed to reorder it. It seems that Disney may have been cancelling orders to get back on top at their warehouse as the item that was seemingly ‘out of stock’ has been delivered today and this was only reordered on Monday. Hope that shopdisney have now resolved whatever warehouse issue they had, but they certainly should have been more transparent about the issues at hand and the reason for cancelling orders.

Same problem I was informed evri had lost my parcel a huge castle and they had no more in stock …
Oh then it turned up and as ticket expired it was sent back to Disney . Did they send it back to me ? No
Had to buy at full price from Lego store I’m going to report to trading standards shocking customer service felt evri and store were in cahoots

Do not order from them!
My Daughter spent £200, Christmas gifts for the grandchildren. Apparently evri has lost them! All 15 parcels! Do me a favour! Disgraceful and incompetence service!

***Edit 15/12***
Reordered on 14th, 25% discount available.. Item received today :)

Happy with this …

Ordered two items with 30% discount, one item received and the other cancelled and refunded with no reason why. The cancelled item is available at full price.

Been trying to speak with live chat but the line disconnects repeatedly and I’m back to position 21! Live Chat offline now.

Very shabby service from Disney, not what you expect from them.

Ordered from Disney online, delivery date advised, not received, tried contacting by phone on hold for 2 hours, unable to speak to customer service and no live chat as offline, now have to try and find a present quickly for my granddaughter birthday, not a happy customer

Waiting on a Black Friday purchase and the delivery time said 12th dec!I thought that was really long but as it’s approaching I get an email to say they are having trouble with their warehouse and it can take up to another ten days!!terrible service for this time of year. It’s a Christmas present. Worst thing they done was close the stores down

Good offers
Great quality items
The only downside was the length from order to dispatch
Don't order if you need it in a hurry, otherwise a good experience

Awful experience. Was suppose to receive a free gift for spending £75+. They didn’t send the item even though it’s still on sale on their website. Massive Scam! No response to emails, social media messages or phone calls. Avoid.

Absolutley awful experience with shop Disney. Ordered 2 items for Christmas gifts on Black Friday using some great discount codes. I only receive half the order 2 weeks later even though I paid £3.99 for delivery. I ring up and they say don’t worry the other half will be coming on Friday. Friday comes and goes without any communication so I go onto the website this morning and Disney have cancelled the second half of the order with no communication. I spend 45 mins on hold to Disney help line and they said it’s been cancelled and there’s nothing more they can do apart from give me a free delivery code. They can’t honour the prices from Black Friday either. Absolutely shocking customer service.

I’ve ordered a Frozen castle and it arrived when they said it will. It took two weeks but I knew that when I’ve ordered it. I’ve got an email saying it will be late but it was only one day and I was ok with it.
The toy is beautiful and my little girl will be very happy with it.

Ordered goods online, nearly 2 weeks later get an email to say the order has been cancelled, as the item is no longer in stock. Except I can go on to the website and reorder the same product that is apparently not in stock!

Worst experience ever. If I could give 0 stars I would. To start with on the website it say 2-3 day delivery once this passes I waited a few more days before trying to contact customer service. I tried the live chat and was 48th in the queue to talk to the agent after about 30 minutes it just disconnected. So I sent an email, after 3 days I finally got a response to say the actual delivery time would be up to 15 working days…..after 2 weeks today I finally received a text to say it would be delivered only to then receive another text to say the parcel has now been lost and to contact customer service. So now I’m back to square one of emailing them again still waiting for my son’s Christmas present. Do yourself a favour and shop anywhere else but here. I’ve probably put in 5 hours just trying to speak to somebody.