Shopdisney Reviews 

I have become completely disillusioned with ShopDisney.co.uk over the course of the past few orders placed with them. First of these orders placed on 7/11/2023 aka "Toy Tuesday", most items came in albeit in separate packages and later than the expected delivery date, bar one the "Classic Winnie The Pooh" bear valued at £26.99 but with 25% discount, cost £20.24. It never came in but I received an e-mail to say that I was getting a refund for it, and when I checked the order it was just "Cancelled". I gave them the benefit of the doubt thinking it had been sold out, but it's still showing as available on the website to this day. As it wasn't really required (I bought it on a whim), I did not complain. Second order placed on 17/11/2023, I ordered 3 items, one item + promotional gift came in fairly quickly, the other two items took ages - I had actually started to think they were going the same way as "Winnie" and was beginning to panic, but to be fair, they did eventually arrive. The third order was placed on the 20th November, and there was a promotional offer of a free item if I spent over £75. I chose the Saludos Amigos Christmas Tree Decoration. My order came in on 30/11/2023, but it appears the promotional item has been cancelled. To be clear, this item is still available for sale on the website at a reduced price of £11 (valued at £22 at time of my order). Given my previous experience with the Winnie The Pooh bear, I phoned ShopDisney Customer Service to enquire about cancellations just for my own curiosity. At this stage I was relieved to receive my order of Disney Castle Lego set as it is for a Christmas present, and I shouldn't be concerned about the free promotional item, but it's just really annoying! When I phoned the lady on the phone advised that the Saludos Amigos ornament is out of stock, hence the cancellation, and that the website takes some time to update stock shortages. She also advised that the item is now half price, they can offer me free delivery if I order it again. But where would be the point of ordering an item if it is out of stock, and why would I pay for it when I should have received it for free? She did say that if I ordered it, and it came in, I could possibly reach out to Customer Services again to see if they could work something out, but it's not guaranteed. I just received the Free Delivery code today, and checked the website - the Saludos Amigos decoration is still showing as being available to order which is a joke. All I can say is that apparently stock updates from Warehouse to Website are non-existent and if so, ShopDisney seriously needs an overhaul especially as most physical stores are now closed down. It's sad because before November, I would have said that I was really happy with ShopDisney ( hence reason for 2 stars rather than the 1 I was initially going to leave), but their technology needs a serious overhaul especially as the technical issue at the Warehouse is still ongoing after a month.

This would be 1 star but the rather good pricing has boosted the rating. I was browsing the website, adding items to my basket only to realise when I went to pay that one was missing from my basket. It was definitely in there before. Tried searching again for the product but couldn't find it. Had to get my partner to find it on her device and turns out it had gone out of stock. Why not just tell me this instead of removing it from my basket and hiding it? Anyway, I selected the "notify me when back in stock option" and a week later I got the email, except it's now double the price and still out of stock. Anyway, I ended up making 2 orders for other things and was given a delivery date of 10 working days time. This is pathetic for a company the size of Disney. One of the items is still "In Progress" over 10 days later.
Only positive for the website is that the prices are much better than at the shops in Disneyland Paris.

zero is too much for them. Joke of a company. Almost 2 weeks ago paid them for item. Was meant to be for Birthday. No delivery yet. They haven't even dispatched the items.

Even calling them, you'd be lucky if anybody ever picks up the phone. You could wait for an hour without an answer.

Shamble of a company. Don't recommend this shop to anybody

I've received items bought from across the world, way faster.

Avoid ordering from here at all costs, they’ll take your money. Refuse to cancel the order after 9 days of waiting for the item to dispatch. The live chat agents flat out lie and actually blame “not having a cancel order button” as the reason they will not cancel your order. £200 down, no item to show for it. No way of getting my money back. Apparently they don’t care for the 14 right to cancel stated in the Consumer Rights act

Cancelled my order after a week of waiting for no reason!

I contacted to ask why order one was cancelled and they couldn't even give me an update, they told me it was probably out of stock but the systems weren't updating correctly. I ordered it anyway with another item as I didn't want to miss out on free delivery and customer services didn't offer any assistance.

Update - order arrived but a different item was cancelled - it's also still in stock. Coming to the conclusion they just cancel one item per order.

What an absolute shambles and customer service just do nothing.

Same as all the others that purchased in sale. My item is being refunded, no explanation and it’s back in stock at higher price. This was for a Christmas gift and there is no reason why they cannot dispatch this item. Disgusting behaviour, I expected so much more from Disney…. Customer service is non existent!

Absolutely atrocious customer service - returned my order on 13th Nov waiting the obligatory 10 working days still no refund to my acct so phoned on wed 29th nov (waited 40 mins! ) to be told parcel had arrived back to them on 15th nov and due to order value £100 wouls need to refer to a manager to authorise but should expect refund in acct 5 working days needless to say im phoning them back right now as STILL not got my refund have been waiting 44 mins for someone to answer the bloody phone BEST AVOIDED I WILL NEVER SHOP WITH THEM AGAIN

I placed an order worth £85 on the 3rd of November. Still haven’t received ANYTHING almost one month on (5th December)
I have emailed - no response
I have called 3 times - on hold for at least 30-45 minutes before someone answers only to be given the same scripted response that they will speak to warehouse and items will be despatched the next day.

I phoned and emailed again today asking that this is escalated to be told there’s nothing they can do.

So I am out of pocket and apparently there’s nothing I can do about it!

I am so disappointed in such a poor customer service!!!!

Same as everyone else on here.. they use evri so don't expect to receive your parcel.
Ignore emails.. phone cuts off when they hear your issue.. Live chat disconnected after hearing your complaining..
Considering disney is such a massive company the services is terrible.. now 50 pound down and just keep getting ignored

Horrendous company. Ordered an item which was in stock. Few items came three weeks later. Some still have not come.
Items arrived, came damaged and box smashed about (they use amazon delivery).
Emailed Disney two weeks ago, gave me reference and advised will contact me within 7 days. Two weeks later and still no response.

Called them a few times. Over an hour wait and only time I spoke to someone, they hanged up.

Do not use, absolutely disgusting service and store. Shows Disney true colours.

No items no refund, no customer service. Merry freaking Christmas disney. Never again

Good experience
Very helpful when contacted
Delved before the delivery date
Will use again

Will not be shopping here any more and will not recommend either.
Order goods October received half in a beaten up box. Other half did not turn up stuck with couriers. After 10 day managed to get through and get a replacement order and guess what again stuck with couriers. As soon as I see Evri I know its going to be hit or miss any company that uses them I will not shop at. Now stuck on phone yet again trying to get money back for a number of failed deliveries. For the love of god stop promoting your online chat service, its never available and get more people on the phones! Its not a Christmas thing....

If I could score no stars, I would.
I regret ever ordering from them. It took two weeks for one item of my order to be delivered and another 10 days for the second item. The second one arrived in broken packaging and the actual item box was damaged - not great as it was a birthday gift. I used the online chat and was sent an email address to send pics to, then an email with a link for returning, which I duly did. They've had the return over a week now but haven't dispatched the replacement. I've been on the chat more times than I care to remember, just to get cut off when I'm at position 1 or to be told rubbish full of 'hope' 'maybe', 'perhaps' etc. They can't/won't transfer to a manager and say I could request a callback within 3 working days. That's a joke as I put in a complaint nearly two weeks ago and still have had no reply, despite being told 3 working days. I've phoned, still mo joy. They keep saying there are 'warehouse issues'. So sick of this now and wish I'd never ordered from them. They've had my money and now they don't care.

Ordered a few items on Black Friday, within 30 minutes of their sale starting, and 13 days later receive emails explaining that the items are not available and the orders cancelled. They still have my money and have been earning interest on the balance. One of the out of stock items has been on sale in the last week on the website!!! Terrible company.

My previous review dated 19th October 2023 was only 1 star for reasons you can read for yourself.
While over a month later, my complaints have been addressed.
I was called by a manager at a time of my choosing today.
They listened carefully and acknowledged all my concerns; from late deliveries, to ltd edition products not being packed appropriately: apologising and taking the time to explain the reasoning behind it related to a move of warehouse and poor IT systems not working as planned after the move. The explanation was in-depth and I feel sincere: more recent deliveries beginning to resume to their past higher standards.

Absolute shambles of a company ordered an item took a week to tell me it wasn’t going to come by just refunding it with no explanation. Now it’s back in stock at full price. Jokers

Absolutely appalling service. Ordered and been told a delivery date, no order arrived. No one knows where it is, customer service are useless and reading from a script. Can't make a complaint unless you wait 5 days for someone to ring you. They don't answer emails, you wait hours on the phone for it to be answered, only for them to tell you to wait.

Ordered items for my grandson’s birthday, placed on 22/11/23, now a part of the order has been delivered 30/11/23, no communication in regards as to where the rest is! Small note on invoice saying things could come in different packages, created an account to check on status but no information on the website either very poor I’d have expected much better from Disney, his birthday is on 03/12/23 so doubt it will come on time, go to a store if you can. I know they will be busy with Black Friday but the lengthy delivery time is unexpected in 2023!

Place an order, delivered 2 weeks late the products buy decide to cancel the promotion and the free do; they offer doesn’t get delivered. I call them and the girl can’t answer any questions and keep offering me a free voucher to save delivery of future orders ….