simply be Reviews 

Easy and quick

I have ordered from JD Williams and their sister apps for years, such as Fashion World and Jacamo. I only order clothing from them these days and nothing else, and overall my experiences have been good. I would say that the clothing quality has improved over the years if anything. I did order a Henry vacuum cleaner and a rug from them without incident but to be fair that was a few years back.

However I have recently paid for the free next day and named day delivery for a year as a seasonal present to myself, and am not impressed so far. I know it is just after Christmas but you would think that would have been factored into the promised delivery date, which was yesterday the 27th. I ordered in the early hours of Christmas Eve. It is now the 28th and only one package was despatched, yesterday, when it was supposed to have already been delivered and the other one in the order hasn't even been despatched aside from one item. Meanwhile when I used to pay for just standard delivery it would often be the case that my package would be despatched immediately and come the next day anyway.

I simply cannot believe a company like this uses Evri as a delivery service… my order PAID IN FULL was lost by them… not only leaving me without Christmas clothes, out of pocket (at this time of year is mercenary greed) and no refund in sight. Why is it that refund payments take an impossible length of time? It remains to be seen when I will get my money back.
Do better with your delivery service.

Placed an order on the 10 December 2025 and it has not been delivered (25 December). I paid extra for next day delivery too.

I tried contacting them multiple times but received an email with a code for 25% off my next order, but why should I make another order when they cannot deliver the previous order?

This order contained a Christmas present and a blouse for a party on Boxing Day. I'm very disappointed.

well order with next day delivery. Evri does not deliver.Doesnt say when it will. Ring SB...and ring SB...evetually figure out because they have failed to deliver they can now take 5 days to deliver ( wow thats genius advertise next day delivery and dont deliver so have 6 days)...so then what happens? Ah I have to call again...then they escalate ( so always had 6 days to deliver ) then if its not delivered I have to call AGAIN - oh please guys keep your stuff in future! Nope wont be using them again unless you are unemployed so can spend your life cashing parcels not worth the effort

Terrible won’t be using again cancelled 3 times unreliable company

No way of actually talking to anyone that is able to resolve anything get told they will talk to the higher ups, delivery was 17 days after purchase not the 8 days I was told and then the courier didn’t even deliver it! Will never use this website again absolutely shocking

Should have been next day delivery of which I paid a premium for. I’m at day 2 and it’s not even arrived at evri

Should not be advertising this

Other customers be aware and be careful before you purchase anything

Customer service is non existent

Awful experience. They cancelled an item with no reason why .. ? failed credit check even though I paid in full at time of order. No information/email about cancelled item or refund. I have tried to cancel the order under consumer rights but have been waiting in a queue with 492 probably unhappy customers!! First and last time with Simply Be !!

Hi Abigail, I am still waiting for an email response from customer service. I have sent my contact details and order number.

I ordered a Graphite samsung watch strap twice, twice in a row I received the incorrect strap. On the 2nd time I contacted customer services they told me that they will be in contact within 3 days to sort out the return, this was the beginning of November, I have had 1 email from them and no responses since, I have emailed several times and sent a message on Facebook but still ko replies and I am still stuck with the watch strap.

I bought a jacket from simply be and having only worn it 4 times, noticed pronounced pilling on the fabric, making it look very old and worn. I contacted customer services and have been back and forth over email over several weeks now, with the last email saying I've been credited the amount back. This is incorrect and I've not received a refund whatsoever! I've sent 2 further emails stating this but no one ever replies! Pathetic customer service and I shall not be ordering from you again. I've paid for a jacket I can't use and now I've been lied to about a refund!
The enquiry number is 10702444 if anyone can be bothered to get back to me. Extremely disappointed and frustrated

I ordered some pyjamas for my mother for xmas they use evri which if id known i would of not ordered from them, evri said they delivered the item but the photo they sent was someone elses house, i have messages simply be numerous times but no one gets bk to me so it looks like im now 60 quid out of pocket no items or refund pls pls pls do not order from this company, update they ask for information and nothing bk from them will never order from this company again they are the worst ive ever dealt with!

I'm not happy made a payment 7 days ago sent me an email saying your statement is due does not tell me the due date nightmare only form of contact is by phone which costs me to call me

Terrible customer service, I have tried to contact on multiple occasions when I log in to my account to make a payment, my balance t I owe has disappeared and all past orders etc, have no idea what is going on but they need to sort it out. I send a chat message on the website and 580 people are in front of me then when I do get a response it did not solve the issue. Sent multiple emails plus messaged on Facebook. Terrible service.

Good. Pleased.

Easley to pay

Simply be have completely ignored my refund
I started a refund on the 11th Nov & sent the items back after a couple of hitches with their QR code for postage and spoke to their customer service team 10 days ago who confirmed they have recieved the returned items.
I have not been issued a refund and now the return is not showing on my account. I luckily screenshot the return and have the proof of postage however today they demanded payment for the items I ordered including the returns they admit they've recieved! I will not be paying for the returned items it's impossible to get through to their customer service team.
sort yourselves out simply be.. what a mess you're in!! I will not order from you again
Just to add i sent the info requested by you but never heard from this company again this issue is still not resolved I am not paying for the returned items that your recieved in November. Such a disgusting service

Absolutely awful customer service! Placed an order on 6th December with next day delivery and it arrived on the 8th. On opening I realsied that there were 2 items missing and 2 items that I didn't order. Thought the quickest way to get through was Live Chat, but nope no chance. Tried to call and it said there was a 20 min wait. I couldn't hang on for that long as I work! Emailed and got a response saying I'd get a reply within 24 hrs, but guess what? No reply! Decided to try live chat again today, got on at 8.25 and finally spoke to someone at 18.34!! It's just completely unacceptable and I won't be buying from them again. I've been told to send them back and my account will be credited, but I'm not hopeful that they won't mess that up too!

Return still waiting to be collected after 2 months and numerous emails and assurances that this would be sorted out. Also I am having to make monthly payments for the items I do not want so that I do not get a bad credit record! Today I have tried to use their online chat and was number 355 in the queue. They do not care and I will never use them again.

I've been a simply be customer for many years and I'm really disappointed with the recent service I've had in my last few orders. One order had many missing items and wrong items sent and other orders haven't turned up. Paying for next day delivery is ridiculous because it's no longer guaranteed. Ringing through to customer service takes forever and although they are apologetic the service doesn't change. I now think very hard before deciding to make a purchase because I find them unreliable.