JDWilliams Reviews 

I returned 2 dresses for a refund and received an email confirming they had received my returned items and I would receive a refund within 5 days. After 12 days I still hadn’t received my refund so I phoned their customer service department. After having to confirm my life history by pressing numbers on phone I was put through to a human and had to confirm again but what really annoyed me was that there was no apology for the omission to send my refund to my bank so do check you actually receive a refund if due, I wonder how often this happens

Returning items is to difficult on line ended up phoning kkept on hold expenive phone call return lables were easy why change things to much hassle

I have been with J D Williams for many many years even when it was Oxendales. Of late their Web Site takes forever to load, and once the site is up again it takes forever to even look at anything! I have told them about this to no avail! I have tried all the things suggest to sort this but it is definately a problem their end.

Easy, quick access and completing transaction, thank you..

Ordered mattress which took forever when arrived not right sags rolls ask for uplift big problem been to citizens advice who dont understand mattress not right but they dont want to uplift i just want refund had enough now

I ordered a bed from this company without checking the reviews first. On trying to assemble the product it was quite clear there were machining errors, rendering the bed useless and unable to assemble. This is a known issue with this bed going back over a year. Yet, they're asking for 3 days to investigate even though they have clear pictures to show the fault.
As I've scrapped my old bed in anticipation of my new bed, I am now sleeping on the new mattress on the floor. I've contacted them yet again only to be told it's going to take another 3 days to reach a decision. Avoid using this coma at all costs

Terrible customer support, called and spoke to a useless agent, used the chat and went round in circles. They cancelled my order with no notification and I finally got told there was an "issue with my address" but no other information. They won't process a new order for me. Have tried 2 orders now, both to no success

One of the worst shopping experiences I have ever had.

I ordered a specific product from JD Williams, but the wrong product was delivered. When I contacted customer service and spoke with a line manager, I was assured that the correct product would be delivered. However, I was told that JD Williams does not offer a replacement service, meaning I had to place a second order for the same product.

I followed their instructions and placed another order, only to receive the wrong product again.

At this point, JD Williams has taken payment for two products, yet I have not received the product I originally ordered. I have already returned one of the incorrect items and am still waiting for my refund. For the second incorrect order, I have again been told that my only option is to return it and wait for a refund.

This situation has caused me significant financial and personal stress. The product I ordered included a major lens that I specifically needed for an important photography shoot. Because of this issue, I lost a work opportunity that would not only have provided income but also an important chance to build my professional portfolio. I have therefore lost hundreds of pounds as a direct consequence of this situation.

What is particularly disappointing is the lack of accountability from JD Williams. Customer service repeatedly refers to company policies rather than taking responsibility for an error that was made on their side. Offering £5 or £10 as compensation feels completely inadequate when the consequences of their mistakes have potentially cost a customer hundreds of pounds, as well as valuable professional opportunities.

I understand that companies have policies and procedures, but there also needs to be some level of common sense, accountability and consideration for the customer when the company itself has repeatedly failed to deliver the correct product.

The delays in processing refunds only make the situation worse, leaving customers out of pocket while trying to resolve an issue they did not cause.

Overall, this has been an extremely frustrating, financially damaging and mentally draining experience. I would strongly advise potential customers to think carefully before purchasing expensive or time-sensitive products from JD Williams. If a company cannot reliably deliver the product advertised, and then cannot provide an effective replacement when it makes a mistake, it seriously needs to reconsider its customer service policies.

Very disappointing experience. I would not recommend JD Williams based on my experience.

Ordered furniture, the delivery “failed” because I wasn’t in. Actually I was in, he just didn’t ring the bell and waited 4 seconds after arriving at my door before leaving. Anyway, the furniture arrived yesterday and after I unpacked it myself, discovered that it’s damaged beyond use. These things happen, but this is where it goes properly downhill.
For some reason they don’t offer a replacement - they can collect and I have to reorder with payment again. This means one date for collection, and another for delivery. So that’s 4 times the dismal delivery company will be visiting my house, on the assumption that the next order will be fit for use. I’ve honestly never known anything so shambolic from a retailer and I am not surprised to see their rating on here is as low as it is. No interest in good service and it won’t be too long before any of their remaining UK-based staff are seeking employment elsewhere, of that I am certain. Abysmal service. The optimist in me says that they will see this review and make contact. The realist says they won’t read it because they have no interest whatsoever.

I placed an order for a dress and paid an additional fee for expedited delivery, which unfortunately did not arrive. Upon contacting customer services, I was advised that the price of the dress had since increased and that, should I still wish to receive it, I would need to pay the new full price and await a refund for my original order. I chose not to proceed and am now waiting for the refund to be issued. While the representative I spoke with was courteous and apologetic, this experience, reinforced by numerous similar reviews, reflects poorly on JD Williams, and I will not be purchasing from them again. There are plenty of other far more professional companies to buy from.

I returned an unopened iPad and instead of receiving a refund they sent it back without any notice. The iPad is damaged and can’t be switched on and despite raising a complaint they are ignoring my request for further action. I think I will need to raise a claim through the small claims court to resolve this.

Do NOT take out any credit with this company. My monthly payment to them is £25 per month and then they add on another £21.97 interest. So only £3.03 per month is coming off the debt. That in my opinion is robbery. I have had conversations and made complaints in writing to no avail. Be WARNED. No wonder people are in debt to pay the likes of Gok Wan a huge fee to advertise!

I have never had an account with them but still getting statements and reminders. This is harassment and fraudulent. Joke of a company and desperate for sales .

I keep receiving emails from JD Williams saying they will be taking monthly payments.
I have phoned them to inform them that I don’t have an account with them and this must be fraud. They won’t look into it unless I give them all my personal details, which I’m not prepared to do.
I have given them my email address and asked them to check i purchases and cross reference with orders.
They won’t help me or themselves, unless I give them all my personal details.. madness

Excellent service very polite

Love this catalogue, especially furniture

Easy to make payment

Easy no fuss

Very good, love the service