JDWilliams Reviews 

Refund was taking over 2 weeks so tried to get some information. Customer service ( real person) told me the address I gave her was wrong ( this is where I live and where they deliver to ) She wouldn't even tell me how it was wrong even when I gave my postcode.
Tried e mail , they wanted my account number which I couldn't find in the e mails they sent. Then I tried bot chat , it kept asking for my evri number when I said I posted royal mail . I submitted my tracking number but it was having none of .It put me onto another service which started sending me messages in German . Took an endless amount of my day , and was extremely frustrating , enough to stop me using JD Williams ever again.

Tried to order a small item they wanted to charge me £13.99 but they charged me £3.99 the previous week for a much larger item trying to get clarification is one big joke I will never use them again

Quick and easy.

Ordered a storage box , they took £119 and I haven’t heard anything from them since. Do not use , they don’t have stock and don’t update you but take the money , reporting to the ombudsman.

Made a large order, had confirmation it was on its way and then nothing showed up. No information on the tracking from Evri. Eventually, after hours of looking, managed to find someone to speak to who informed me that boxes had been damaged and the items had been returned to them. Still have not got my refund - will be escalating to bank - horrible experience, never again

Very very easy to do. Thanks.

A samsung s22 was ordered by my partner and everything was ok with it for about 8 weeks. Then the phone started over heating and started turning itself off whenever it wasn't on charge and wouldn't stay on. This was a refurbed phone but was classed as excellent condition for £250 . I contacted jdwilliams and they made me send it to Samsung after weeks with samsung they informed its battery was swelled and broken and that it was refurbished with none samsung parts and as this was the case it would cost £740 to fix. So we sent jdwilliams the email so then they are making us contact the supplier who supplied them with the phone. This is a joke as they are the company she purchased the phone from and should have better due diligence when selling items. It has gone on that long I have literally given up with trying to resolve this issue

While delivery is fast, the biggest issue we have with this company is the never-ending emails and texts they send. We have always paid on time, but they will send messages 2 weeks before the due date and then repeat it over and over. Messages will include "Pay Now!" and talk about losing your account. This happens over and over again each month. They were asked to stop sending so many reminders yet their response was "we do not accept your complaint". Poor customer service.

Order number: 8775659

Nice items terrible service see my long review on this company

I have a previous review on here complaining the delivery date was just the dispatch date, i still hold this annoyance ontop of the fact i had 3 different delivery dates but it seems my delivery never actually touched JD depots so it isn’t entirely on them. Customer service was fast, being told i was inactive if i didn’t respond within 2 minutes was a fair annoyance however the order arrived only 1 day outside of the delivery window i was first advertised. They’ve managed to get me a product a week earlier than most competitors and i can give them props for that

I am trying to resolve a delivery issue (a week late). They keep requesting more information. What more can you need than name, order number, account number, email, address?
I have had 5 emails from them from different Indian signatories. I guess they are no longer in UK. Delivery is Evri - useless.

Simple format to use - jargon free
Easy to follow instructions

Ordered from jd Williams. Parcel was dumped outside behind someone else's hedge. Parcel was opened already and instead of 3 items as per delivery note, there were only 2 items. Called customer service and was told to expect an email from Evri and to take it up with them. Never had this issue with JDWilliams so had no idea their customer service was so awful. When I bought from JDWilliams my contract was with them. Not Evri. JDWilliams has the contract with Evri, not me. Appalled at the poor service I have received from JD Williams. Will no longer shop with JDWilliams after this. Terrible service

Not too sure why anyone would use this outfit.
Virtually impossible to contact them and when you do , they respond in AI speak meaning you start the process all over again. Surely, ordering a couple of duvet covers should be a straight forward procedure. Not for these useless hallions. It took them two weeks to realise they hadn't sent the order. Absolute uselessness.
Stay well clear of them.

Took payment and cancelled the order hours later, then told money will be released in 5-7 days. Should have checked the other reviews first, just avoid.

Order placed but would not accept voucher. Order cancelled and new one placed with voucher. Product arrived but too small so went through the returns policy. Product returned but trying to get them to pay the refund is proving difficult even after speaking with a robot and a human.

Terrible! Ordered a suitcase that said it would be delivered within 4 days. Two weeks later the item got shipped, and then returned without it even reaching me. Tried emailing to get this sorted but got the usual automated nonsense. Their online and phone help are third party. AVOID THIS COMPANY!

If I could give O stars I would!!
Avoid avoid avoid- been dealing with them for 3 weeks consistently in regards to a faulty airfrier! The thing was melting & caused a massive fire hazard. My complaint/refund has now been given to the 'back room'
O stars for customer service. The worst I've dealt with and I'm an avid shopper on & offline. Shocking.

Delivered 2 items, 1 damaged. Unable to send a replacement urgently had to return first, await refund then reorder. Offered discount for inconvenience when I complained, but only if I phoned back once the replacement order i had to place was delivered.
Phoned back once replacement order delivered to request discount applied which it was. However as the replacement item was also damaged (!), they offered another return vs further discount. Elected to keep in exchange for further discount as by this point i couldn't be bothered to rebox it all for a second time. They never gave the additional refund despite repeated phone call and emails. So in summary, useless company, send poor quality damaged items, liars who don't act on their word (despite it being in writing....!).