JDWilliams Reviews 

High value item never delivered and not even notified it was being returned to sender. When I called they then, after me already waiting over a week, said I had to wait 5 days for a refund. Absolute rubbish.

they keep doing credit checks on me even after I have told them that I do not want credit from them , I got two credit checks removed in Febuary and in March they carriered out two more , this as been going on now for over a year , I wouldn't use their credit even if I were to buy anything from them which is unlikely , I'm not sure what else I can do as I have previously reported it to the police , I just wish that they would stop

Postage costs not refunded even if you return the whole order immediately as it was not as described. It does not state this on the website anywhere and is different to other retailers.
So why would you order from them - if the size is incorrect you would lose £3.99 regardless? This is my first and last time ordering here - there are much better retailers available.

I have had a JD Williams catalogue for years, I don't know what has happened but this company is absolutely c...p, giving me credits when I should not have had one and because I am an honest person I rang and explained the problem, the phone number for you to contact them is by the way in South Africa, after 20 minutes I got cut off, rang again and was told they would sort it, but they only put more on my account than the credit was for, this catalogue has gone to the dogs, would not recommend at all, stay clear of JD Williams

Terrible Customer Service regarding name change.
JDWILLIAMS is only a SHOP, not a credit card company, bank, passport, HMRC, etc.
To require a female to send via post original copies of divorce proof to revert back to a maiden name is disgraceful, not to mention downright sexist (men will NEVER have to go through this). Why can’t a female choose to use the name she was born with, regardless of divorce?
I can understand an important company needing proof, but a shopping website asking for legal documents?
What a waste of everyone’s time. Even Aviva insurance changed my name over the phone!

Where do I start
26th August place order for mattress
Order confirmed on 26th August
28th August mattress returned back to depot damaged
7th September message from EVRI saying mattress deiverey 5-7 today
Midday another message saying problem with delivery
Being told I got to wait 14 days for credit to be put back on account

STAY AWAY FROM THESE COWBOY COMPANY

Awful experience. Poor service and total disregard for my consumer rights.

Bought a Kingsized bed but they delivered it with the wrong side panels so the holes did not line up and the rails for the slats didn’t have any holes for the slat holders. I sent them pictures of the instructions, the side panels and the rails - I explained it looks as though the wrong box was sent out. They made a load of excuses, told me to cancel the order and return the bed and re-order a new one!!

Tried to tell me “this hasn’t happened before” and basically made me feel like the one in the wrong.

I told them, just send the side panels. Still no proper customer service. I am now struggling with this heap of rubbish trying to drill my own holes so at least I have a bed to sleep in.

No customer service, trying to wriggle out of an issue, complete disregard for my consumer rights. Farcical beyond words.

Good quality items

I ordered 2 bedside tables. One arrived damaged. I asked them to send a replacement and they said they “don’t do replacements”. They were unable to send a replacement and collect the broken one. Instead, I’d have to reorder and pay again.

This is a flagrant breach of the right to a replacement under s23 of the Consumer Rights Act 2015. I now have to wait 14 days + 5 working days for a collection and refund for the damaged item. I won’t be reordering.

Extremely questionable trading practices. Avoid.

Quick and easy

Avoid using this catalogue. My interest rate was 75%, and when I asked them to lower it so I could settle my debt, they refused, unlike other companies offering 12-month plans. They also operate on a 4-week cycle instead of fixed monthly dates, making payment schedules unpredictable. Terrible company, and I look forward to paying off my bill. Exploitative.

Returned 2 pairs of boots a week ago still not seeing the return on my balance despite receiving an email from jd williams saying they have received the return so I rang to close my account and surprise surprise they said I still have an outstanding balance after trying to explain that these items had been returned and I had an email stating they had been received back the person said it takes 14 days to show back into your account I've never heard anything so ridiculous other companies returns goes back on within a day of them receiving the items back stay well clear of this company I would have given 0 stars if I could can't wait to get this account closed

Why have they changed the page set up,
You can't see the full items unless you tap on each one ,it's rubbish .
Been with them years ,don't like it now.

Used to love them but now, absolutely awful.
I ordered a pair of boots and a pair of shoes both the same size, simple enough yeh?
If you said yes, you'd be very wrong.
The left boot was a size 6 and the right was a size 9.
Any reasonable company would be disgusted by this, if you guessed they weren't, you win an orange.
They didn't see the problem, in fact they asked me three times what the issue with two completely different shoe sizes was a perfectly reasonable thing to send out. Not only did they not understand the problem, they told me a refund for completely wrong items was a goodwill measure.
Needless to say, I won't be using them again

Joke of a company, offer you a credit agreement then change their minds on first order, majority of they stock is overpriced. Would avoid at all cost

I have used this online clothing company for years. Rarely a problem with orders or deliveries. The online returns method is easy and clear to follow. If I do need customer service, I find they do respond within a day or two and do keep up responding to my problems until solved.

We bought this ‘Antonia’ dining set from JD Williams, assembled it exactly according to the instructions, and just 50 minutes later the glass tabletop suddenly exploded, completely out of nowhere.

Thankfully, nobody was hurt, but it could have been a very different story if a child or a pet had been nearby.

What is even more disappointing is how JD Williams handled it. They collected the set and offered us nothing but a refund. No explanation, no compensation for the damage caused to our floor, and no real attempt to put things right.

Company is a joke, constantly selling items they don't actually have in stock so end up cancelling your orders and you'll end up waiting 5 days for funds to be returned, literally last 4 orders have been the same, buy from Reputable companies People that actually send the items they are selling, thats definitely not JD Williams ...............