Simplyfeet Reviews 51

Poor control of stock and no hope of getting the item you paid for and then it takes five days after for them to refund

Bought two pairs of Chatham walking shoes at a ridiculous discount in the sale. Processed quickly and delivered by DPD24 service. Shoes are great quality. Can't recommend highly enough!

Ordered 2 pairs of trainers advertised, paid in full. Suddenly 1 pair is unavailable and then by the time the woman has got 'on the system' the other pair is unavailable and has been bought in the meantime by someone else also!!!
Barely an apology.
I really liked them and didn't buy other shoes as was expecting these.

A VERY inefficient and unprofessional organisation.
Hopeless!

Absolutely 5 star service. Ordered on a Sunday evening and my new boots arrived on Tuesday morning. They were at a great price too. Really pleased and will definitely order from Simply Feet again.

Rude customer service from Donna on the phone, dismissive and unwilling to assist.

I bought Orthopaedic slops as this site was recommended to me. The shoes are just over a year old and it started tearing, the lifespan and quality of the shoes aren't good. It became a safety hazard as the soles split - wouldn't recommend

I emailed customer support and they recommended I go to Timpson's or local cobbler.

Wonderful service. I bought a pair or Merrell shoes from Simply Feet in February, which started to show an inordinate level of wear and tear after a few months. I sent a few pictures, was asked to return the shoes with a free return label provided by them and was reimbursed for the total purchase amount. Very impressed!

Disappointing
They only sell women’s sizes 4 to 7. Ridiculous when I know the manufacturer makes all sizes including a true size 3

Been trying to get a particular pair of Strive shoes. Found them on this site at a fraction of what I've paid previously. They arrived within the week, perfect and exactly what I was expecting. I would recommend this company based on my experience.

Brilliant service! My Merrell MOAB 3 GTX walking shoes were delivered by DPD less than 24 hours after I ordered them, and I got free delivery. They were competitively priced and exactly what I wanted. Very happy customer.

Terrible customer service. Have tried emailing and calling asking for a valid tracking number for an item that has apparently been sent. Number provided is showing on the Royal Mail website is not valid yet they will not accept this and just keep saying there’s nothing they can do. Still don’t have my item - what a mistake using this company. I’ve never experienced customer service this poor. No item, and when you ask for help finding out where it is there are people of the phone lines who are passive aggressive, rude and unhelpful. Avoid avoid avoid.

Great price, quality and customer service. I only started using them a couple of months ago after a podiatrist suggested some support footwear brands. I would highly recommend them .

I purchased some Vionic shoes on 31/12/24 from SimplyFeet, they cost over £100 and I started wearing them daily from the beginning of January. Two months of wear and the lining inside the heel of the left shoe has started to tear into a hole, also the right shoe is now doing that. I contacted SimplyFeet and sent photos of the damage to the left shoe. What a poor customer service from SimplyFeet. I was told that it was NOT a manufacturing fault of the shoe and that it was wear and tear as the shoes had been worn daily for three months - not quite true!! As it was wear and tear there was only a 30 day guarantee for that. How ridiculous. I have since read similar negative reviews of SimplyFeet customer service and as a result of this poor service I would not recommend them and I will most certainly not be buying from them again. In fact, its probably worth reporting this to Trading Standards if I wanted to as this is definitely a manufacturing fault. I have had Padders and Hotter shoes for years that have never been in as bad a state as these Vionic shoes after only two months. Very very poor company.

Great Service - ordered a pair of Ecco boots which I received within 3 days. Was kept up to date with the delivery information. Very happy with the boots received which were in immaculate condition.

I bought shoes from them and everything went well. But, I started receiving newsletter/shove-it-in-your-face emails so I unsubscribed even though I have never subscribed. Now, they also sent me a leaflet by the post which is just too much, and seems like a breach of trust and of personal information! What's next, sell my information? I won't be surprised!!

Bought Slippers for the wife for Christmas they came next day great price. Only issue was the colour was diffrent. but as the ones I ordered were the only ones on sale and I the sent the more expensive ones im ok with that

Shoes falling apart at the eyelets, with stitching coming away from the fabric, less than 2 months after purchase. A real shame, because the shoes look good and are quite comfortable, but I'd expect £90 shoes to last a little longer than 2 months.

Excellent customer service and prompt delivery. When one of the items was out of stock and it looked like a long wait time, they took the initiative to contact me to arrange a substitute. This arrived the next day.

I found the people I dealt with courteous, proactive and efficient.

I have recommended Simplyfeet to others and will certainly be using them again.

We have bought several pairs of shoes from them and have appreciated the fact that you could return the shoes without charge if they were not right.
With the recent purchase I found that a £2 charge is now levied for returns. I shan't be risking buying any further shows for us as I think it's unreasonable of the company to charge. Shoes aren't standard sizes....and neither are feet, so shoes will often have to be returned

Shoes arrived quickly, small issue with delivery but the company responded immediately and solved the problem. Really good customer service!