Simplyfeet Reviews 

Sent me the wrong products. I emailed to complain with pictures of what they sent instead.

Returns are ONLY FREE FOR SHOES.

Their website is highly misleading and their staff are very rude.

They didn’t even apologise for their mistake and demanded that I also confirmed in writing that which they could see with their eyes from the pictures of what they sent me.

They still didn’t apologise after I pointed out they hadn’t.

I will now return everything because they’ve messed me around too much now.

Having made a purchase of over £100 I was emailed "Unfortunately this item is now out of stock and as a discontinued range will not be restocked. I have emailed accounts to refund you." Monies taken from my account today, January now, no refund. My partner had a partial order fulfilled and refund same day using PayPal. Don't use this Company. Can't fulfill orders and still take your money

First order, delivered within 3 days, well packaged and excellent price. On this experience, cannot fault their service.

I ordered some boots which sadly didn’t fit with my orthotics. I forgot to take the orthotics out when I returned the shoes, called SimplyFeet and they said that they would watch out for the return parcel and send me back my orthotics if they find them. And they did! I am so grateful, as these are custom made orthotics and quite expensive. What a great firm!

After looking for Skechers Slip Ins for my elderly father, I could not get his size of shoe or style on the Skechers website, I found them online from Simply Feet. I phoned them on the Friday morning and spoke with Donna who helped me with this order, she was professional, helpful and polite and would like to say a big thank you to her for all her help as they were delivered efficiently on the Saturday morning for me to be able to take to my father this Friday. Fantastic customer service, thank you!

If you expect shoes to last more than 30days do not buy from this site. I bought vionic sandals the end of last summer July this year they broke after very little wear on inspection the leather all over the sandal has cracked, I requested a replacement sandals but was met by” Our return policy is 30 days for all of our shoes.” and they were not interested in pursuing it with Vionic as they have the same policy even though this is clearly a manufacturers defect.

There was an issue with DPD and my delivery as it said it had been delivered but it hadn't.I contacted Simply Feet and spoke with Donna. She very quickly contacted DPD and then put a new order in the post for me. Very helpful, I couldn't have been happier with the customer service.

Super quick despatch and when I needed to swap sizes that was super quick too. Fast response from customer services.

I was really struggling to find some comfortable sandals and then the ones I liked were to difficult to return if they didn’t fit so I searched elsewhere and found simply feet It was the returns policy that convinced me to order The sandals are merrell so superb as expected.They didn’t need to be returned.However the speed of delivery was extremely impressive only two days from ordering and well packaged so I will definitely use this company again.

I don’t generally leave reviews, but on this occasion, having read quite a few bad ones, I felt sharing my experience would help others.

I called the customer service number to order a pair of Approach ladies boots (rather than do it online, to ensure they had stock)

I spoke with a chap called John, who was super efficient and helpful. He explained that the boots would be sent via DPD and would arrive within three days… They actually came the very next day.

The product was just as advertised and i will definitely use this company again.

I had placed an order for a pair of boots on the 2nd October for an event due in a couple of weeks from then.

There was no sign on the site to say that there was low stock/unavailability/pre-ordering/any delay/supplying issues (like other competitor sites have.)

I was then told after ordering by email to wait 5 days from purchasing to get a despatch update, nothing happened and no information was given. I then rang over a week later and still no update or any information was given. I was then left not knowing when or even if the order will arrive at all.

I waiting another week and then I sent a further email to complain and to get to the bottom of things - no reply.

Disappointing and ignorant service, especially given as the order was £100+. Will unfortunately not be using again.

Have used Simply Feet for a few years now, most recently 3 weeks ago. I have difficult feet and so order different sizes etc. Prices are good, (excellent in sales), delivery quick, returns easy to do. Superb customer service eg email confirmation of returns and refunds.

My wife purchased a pair of boots a year ago but they were faulty (top becoming unstuck from the bottom) after 6 months. These were replaced, without apology, after a long and tortuous process. The same problem happened after 4 months. No apology. Long and tortuous process to get a refund. No customer service at all

I ordered a pair of Vionic shoes. When they came I found that they were too narrow and not comfortable. I returned them using the label included and received a refund. I appreciate companies that put the customer first and give excellent customer service.

I just had to leave a review because I am so impressed by this company. I have been looking for the scotch colour Vionic hiker boot for a while but they have been sold out on both QVC and Vionic’s website. When i saw them on here for less than half the price. I couldn’t believe it. I bought them but expected to receive a different colour or wrong size because of some of the negative reviews on here. However, not only did I receive them literally 2 days later. They were exactly what I ordered!! I’m so happy and impressed by this company

Excellent choice of shoes that provide good comfort and fit for my feet. I ordered four pairs.
I managed to grab a bargain on two pairs of Vionic sandals which fit lovely and we’re extremely comfortable. I ordered too large in the boots and too small for some sandals (wishful thinking) I had a label to return free and two pairs went back with no issue.

Great website, easy ordering process, very fast delivery and excellent comms throughout. Fabulous service, thanks very much simplyfeet!

Women's sizes only go up to 8. Useless for tall customers.

Very efficient delivery of very comfortable Rieker sandals.I had some reservations about ordering shoes by post but I would do so again with confidence.Excellent service.

Wonderful
I ordered slippers on Thursday and was promised delivery for Monday but delighted they arrived today Saturday. Wearing them 5 minutes after delivery and absolutely perfect. I always buy Vionic when I can.
I have a request for Slippers (which I buy in Australia but can’t get them here) they are suitable for hot weather like ‘Indulge’ but have a toe post. Please help.

Zeldah Bishop