Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Toon meer
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Lees wat reviewers zeggen
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she... Toon meer
Bedrijf heeft geantwoord
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler... Toon meer
Bedrijf heeft geantwoord
Handy insurance cover for dental/optical/osteopath/chirpody plus other services at a reasonable monthly cost. I have been with them for 15 years and have never had an issue. Good little policy for s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Simplyhealth
Geschreven door het bedrijf
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessContactgegevens
Andover, Verenigd Koninkrijk
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Uitstekend
5K reviews
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Excellent customer service advisor
I had been trying to make a claim and sent through the receipts on the app by pictures. The first ones were rejected due to the poor quality of the pictures. I requested another receipt from my opticians and sent that through instead, again it was rejected as the camera picture quality wasn't readable. I made a call to simply health and spoke to Lyndsay Poole who was really lovely to speak to. She explained the issue and asked me for the information over the phone so she could get my claim made straight away. How refreshing to speak to a customer service advisor who not only listens but arranges a payment straight away. Thank you Lyndsay for being a breath of fresh air and so helpful. You made my Friday. Top service.
17 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Susan,
Thank you so much for your amazing feedback for Lyndsay and it is lovely to hear how they were able to resolve your claim query so promptly. I have passed your comments on to Lyndsay and her manager who I'm sure will be equally delighted to ready your review.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Always prompt and helpful
17 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello E Mead,
Many thanks for awarding us with 5 stars. It means a lot.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Claiming now is so simple and quick
17 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi David,
Thanks so much for taking the time to leave us a great five star review, it is very much appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
What has gone wrong at Simply Health
Having been a customer of Simply Health for over 20 years I would have liked to have given the company 5 stars, however recently they have had a new system and since then I have had the most frustrating experience. They didn’t take the direct debit due to an error their side, chased me as though it was my fault, apologised reinstated the DD and then promptly cancelled my policy with no explanation and now I am in the middle of the painstaking process of trying to sort this out for the second time in less than a month! Awful experience and completely dissatisfied with customer service! Stressful and frustrating
17 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Lisa,
It's disappointing to hear of the issues you've recently encountered with your policy and I'm very sorry about this.
In order for me to look into this further for you, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
VERY FRUSTRATING
i have had problems before the last one i have sent three times and no satisfaction, unless the invoice is payed it may get legal , before you ask the invoice IS ALL I HAVE GOT,
13 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Kenneth,
I'm sorry to hear of your unhappiness with Simplyhealth and I'd like to investigate this further for you.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
I required emergency dental treatment…
I required emergency dental treatment and the claim process was simple and dealt with efficiently
3 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Norman,
Thanks for leaving us a great five star review and I'm really pleased you found the claiming process simple and efficient. I do also hope you're not in too much discomfort following your recent emergency.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Oliver was very helpful and understood…
Oliver was very helpful and understood what I wanted to do and fulfilled my expectations with knowledge.
15 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi Andrew,
Thank you so much for your lovely review and it's great you found Oliver so helpful. Oliver and his manager are aware of your feedback and they will be really happy with your comments.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I used to believe in this company whole…
I used to believe in this company whole heartedly but they have penny pinched their way into losing our custom! We decided to take our reading glasses prescription to a cheaper online site as money was tight and this company refused to pay a paltry £4.50 claim- well done, thats just lost you £415 a year! Way to run a business!!
Ive already had your 'final response' in the matter and been told not yo contact you anymore! So no point me sending the proof to you again. Just happy to be leaving you. I have sent the complaint to the ombudsman instead to review- sad your company cannot sort yourselves
15 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Lorna,
I'm sorry to hear of your unhappiness and that you have chosen to leave Simplyhealth as a result.
In order for me to look into the concerns you raised, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Ross was quick to support & I…
Ross was quick to support & I appreciated his time. :)
15 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi Kerry,
Many thanks for sharing your experience of talking to Ross. He and his manager will be very pleased to read your comments. Thanks also for the 5 stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Ross helped me out quickly and…
Ross helped me out quickly and efficiently with my claim. I had a hospitalisation claim approved at the incorrect amount which I was confused about. I went onto their chat to see why this was the case and see if I was missing anything. It seemed as though the claim was misread and he sorted it immediately! Very happy, thank you!
15 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Summer,
Thanks so much for your wonderful review and I trust you are on the road to recovery.
I'm pleased to hear you found Ross so helpful and he was able to resolve your query so promptly. Ross and his manager have been made aware of your feedback and I'm sure they'll both be very happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
5 stars
We are members, Myself and my husband though his work place at Asda.
I have just been in a customer service chat with Dot. Very knowledgeable,kind and sorted my quirery straight away.
We have only used. Optical. Dentist. Podiatry and hospital admissions but so far these have been very good. Prompt payment and good customer service.
I would recommend simply health especially this day and age when people are on a tight budget. Not expensive to use, taken straight from your salary so it's not missed on a monthly direct debit. 5 starts given.
14 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi Adele,
Thanks so much for your amazing review. It's wonderful to hear how happy you are with the service we provide and that you are enjoying the benefits of having the plan to help with your everyday healthcare costs.
Thanks also for the lovely feedback regarding your interaction with Dot. I've passed your comments on to Dot and her manager who I'm sure will be delighted.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service
Excellent service. Claim accepted and paid in minutes.
14 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Christine,
Many thanks for sharing your claiming experience and awarding us with five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent as always
Excellent as always. Have never had a claim paid so fast . Brilliant dealing with them
10 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi Christine,
Thank you so much for your wonderful five star review. It's lovely to know you are happy with the speed of our claiming process.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Easy to contact and quick to reply
Easy to contact and quick to reply
13 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi Luke,
Many thanks for leaving us a lovely review. We strive to provide five star service and welcome any feedback on how we can achieve this.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I had to submit my claim three times in…
I had to submit my claim three times in June and still did not get any response .Then i submitted another claim and still did not any response in July
16 juni 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Eileen,
It's disappointing to hear that you've never had a response in regards to your claims.
In order for us to look into this further for you, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Quick, easy and value for money
I've been with Simply Health for many years and they keep me up-to-date with options and claiming is really easy and very quick.
22 juni 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello Lesley,
Thank you for your lovely review and long standing loyalty. I'm really pleased to learn that you find claiming really easy too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have been a member for 12 years now
I have been a member for 12 years now, I would recommend Simply Health to all my friends as they are so helpful and such a quick payout.
10 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi Friend of Ted,
Thanks so much for your great five star review.It's lovely to hear how happy you are with the service we provide and that you would recommend us.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Antwoord van Simplyhealth
Hello Z Toth,
I'm sorry to hear you're unhappy with Simplyhealth. All submitted claims will show on your portal so I am unsure why yours has gone.
In order for us to investigate this further, please email us at customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code.
Kind regards
Esther
Customer Relations
Simplyhealth
Great service very polite and quick…
Great service very polite and quick service
10 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hello s,
Thank you for taking the time to award us with five stars, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
My request for paper claim forms was…
My request for paper claim forms was dealt with promptly. Let’s hope Royal Mail is as swift.
9 juli 2026
Review zonder uitnodiging
Antwoord van Simplyhealth
Hi ME,
Thank you for taking the time to leave us a lovely five star review, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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