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SimplyVAT Reviews 

252
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TrustScore 4 uit 5

4,0

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Beoordeeld met 5 van de 5 sterren

Our business expanded to Amazon UK and DE a couple of years ago and we've been using SimplyVAT from the start. They make the VAT process clean and easy. The best part is that humans actually answer my... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Excellent support from Robyn! She was very kind, patient and professional throughout the whole process. She took the time to explain everything clearly and was always available to answer our questions... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Unprofessional....upon deciding not to use SimplyVat (due to bad communication and unable to use their Tribexa portal) we moved on to greener pastures. Unfortunately we still had some outstanding VAT... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We are a charity and are below the UK threshold for registering for VAT. Due to legislative changes with needed to find an organisation to help us to comply with VAT compliance in the EU. I only ha... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Belastingaangifte
  2. ook in
  3. Belastingaangifte software
  4. Belastingconsultant
  5. Business to Business-service
  6. E-commerceplatform

Geschreven door het bedrijf

SimplyVAT was founded in 2014 to help businesses sell their products and services across international borders. We support our clients with compliance (indirect tax, EPR and customs) so they can reach their customers in Europe, North America and Asia. We're known in the ecommerce industry for our customer service, and we really value Trustpilot reviews - the feedback lets us know what's working and what we need to improve on.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

252 reviews

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4,0

Alle reviews

(252)

67 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Got more than 5 penalties / fines by…

Got more than 5 penalties / fines by the HMRS due to late Vat return filling by this company, and i have been promised that they will pay all those penalties as it clearly was their fault, but they have never done it!

Furthermore, until today, I have yet received our statement of account document from the HMRC, with some excuses that they requested our balance from the HMRC and yet received any reply from them.
I have been waiting for it more than two years now!

I'm sure that our account have depth outstanding for a long time now do to their unprofessional service!

Furthermore, I have yet received the update of our company address confirmation with the required accounts statement, and i have been waiting for it more than two years as well, and just keep getting excuses as always!

I have also asked few times to provide all the necessary details and confirmations needed in order to transfer our account to our new Tax agent, but they simply stopped replying to emails, and even at this stage do not cooperating to help solving all of our account issues!

At this point, we explained that we will let our lawyer handle it directly, and make sure that SimplyVat will bear any of the penalties applied to our account due to the late submissions to the HMRC,
And any other negative consequences that will arise due to the unprofessional way treated by SimplyVat so far!

12 augustus 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Hi Doron, please refer to our latest correspondence in response to your original feedback:

Hi Doron, I hope you're well? I'm so sorry and surprised to hear that this is your understanding of your experience with SimplyVAT.com. I know Hannah has worked tirelessly to try and resolve the outstanding issues and challenges that we've had with your VAT account. Hannah will reach out to you again now to finalise our outstanding actions. We would be grateful if you can respond by return to Hannah so both parties can move forward. I wish you all the best. Kind regards, Claire

Beoordeeld met 5 van de 5 sterren

Laura was super knowledgeable and able…

Laura was super knowledgeable and able to answer all of my questions relating to VAT in the UK and EU in a very short period of time! There was no ambiguity. Looking forward to working with the rest of the team.

25 juli 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you for your review Simone!

Beoordeeld met 5 van de 5 sterren

Highly Recommend!!!!

I would recommend SimplyVat to any Amazon seller who wants to expand their UK/US business into the EU.
To hold inventory in EU FBA marketplaces and then sell to EU customers, sellers must first become VAT registered in each EU marketplace.
SimplyVat as the name states made the whole process Simple! As an Amazon business owner I had to wear many hats to become successful, but, setting up and registering for VAT in each marketplace, and then ensuring I was compliant and submitting my VAT returns correctly and on time was a step too far for me.
SimplyVat made the whole process very Simple, leaving me to concentrate on what I was good at, building my business.

22 juli 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Hi Mark, thank you so much for your review! It really means a lot to us to see our purpose being fulfilled. So happy we could be there to handle the VAT so that you can focus on growing your business :)

Beoordeeld met 5 van de 5 sterren

Michaela was excellent

Michaela was very helpful, professional and easy to talk to. She followed up with an email summarizing our conversation immediately. Great company!

15 juli 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you Leslie!

Beoordeeld met 5 van de 5 sterren

Very knowledgeable

I watched an excellent Youtube session with Alex Wyatt and this gave me trust in their service. I then got in touch for a session with Laura Vanstone and was equally impressed. Clearly there's a culture of long-term client retention in mind. Great experience so far, thank you!

11 juli 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you so much for your review :)

Beoordeeld met 5 van de 5 sterren

Great service In a Very Stressful Situation

We have been with simply VAT for many years. Pre-Brexit things were quite routine however post-Brexit things changed for the worst. Germany wouldn't let us deregister from VAT and sent us hundreds of thousands of pounds in estimated demands despite the fact that VAT was being paid by our customers on importing. In short, Simply VAT helped us fight our case, which we won, and got us out of a very stressful situation. They were incredibly helpful and efficient and I would highly recommend them.

18 juni 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you so much for your review Simon - so happy we could help resolve this complex situation!

Beoordeeld met 5 van de 5 sterren

Been with Simply VAT for several years, highly recommend!

Been with Simply VAT for several years. Having an account manager makes a huge difference to other similar Companies. Fast and clear communication. They have specialists in the different tax depts. Highly recommend.

16 juni 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you so much for your review - we really appreciate it!

Beoordeeld met 1 van de 5 sterren

Dont trust them, still trying to get my money back

Dont trust them. They said they handle EU VAT but they do it though an agent which they didnt mention. As my experience with UK VAT companies using EU agents and not their own offices - has been fraught with problems, I paid before this and other information on their service was disclosed. Still trying to get my money back after no service as been provided. When there is a problem with money, they dont like responding or giving it back.

6 juni 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

We're sorry to hear that you feel you've had a bad experience with ourselves. We have helped 1000s of companies successfully by working directly with the tax authorities and continue to nurture these tax authority relationships for the benefit of our clients. Feedback is really important to us and I know our CEO, Claire, has reached out to speak to you to see if there is anything further we can do to help support your business.

Beoordeeld met 5 van de 5 sterren

I have used simply VAT for several…

I have used simply VAT for several years and are happy with their service. They have a lot of knowledge and do a good job. A bonus is the free training I received through webinars. I would recommend using them.

23 februari 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you so much for your review and we are so happy to hear that you have found our webinars useful!

Beoordeeld met 5 van de 5 sterren

SimplyVAT has been a great partner

SimplyVAT has been a great partner. And Valeria has gone out of her way to take care of us and our needs. I couldn’t recommend them more. So grateful to be working together.

16 februari 2022
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you for your lovely review!

Beoordeeld met 5 van de 5 sterren

Great company to work with

Great company to work with. Made EU VAT process a walk in the park leaving us to do very little and really take care of your VAT troubles. Use them you won't regret it.

25 januari 2022
Review zonder uitnodiging
Logo SimplyVAT

Antwoord van SimplyVAT

Hi John, thank you so much for your review. We really appreciate it!

Beoordeeld met 5 van de 5 sterren

Simply exceptional service

Simply exceptional service. Great advice from a very knowledgeable team. We had previously DIT, Chamber of Commerce, Inst of Export, DHL and FedEx for advice on VAT. None could explain it as well as SimplyVAT. First class.

2 november 2021
Review zonder uitnodiging
Logo SimplyVAT

Antwoord van SimplyVAT

Hi John, thank you so much for your review - we really appreciate it!

Beoordeeld met 1 van de 5 sterren

Don´t trust on them

They are not transparent with their charges and they take the advantage with the people who are far away from Europe to over charge for everything.

I hired SimplyVat to do the process of the registration of the VAT for Germany and England. However, I had no sales in both countries and my business did not go forward, so I had to deregister.

After paying 800 pounds to register and had no sales in both countries, they wanted to charge me 500 pounds to deregister, plus 250 dollars to send null returns.

I realised they were not trustfull and were taking advantage of my situation. So, I researched and could do both deregistration by myself, which was not that difficult and were for free.

Don´t trust on them.

They are the typical company who will disappear with the money of your company and you will not hear back from them anymore.

I felt morally assaulted and I wish I could have make many questions before starting the relation with SimplyVAt.

The good part is that I learned quite a lot and now I am much more malicious and will not trust in any company anymore.

27 oktober 2021
Review zonder uitnodiging
Logo SimplyVAT

Antwoord van SimplyVAT

Hi Roberta,

Thanks for your time on the phone yesterday. It was useful to understand your situation in detail. It sounds like you had a really challenging time of registering in a number of countries and then not selling in those countries and subsequently needing to comply until you were ultimately deregister.

We have standard fees for filing returns which are clear but I do understand that this may feel a little tough to stomach when they are nil returns. As explained, the returns still require effort from our Data and Client Manager Teams – sometimes they are quick and easy, but sometimes they come with complications or take longer so we aim to be as transparent as possible by charging a standard fee.

Similarly, we charge a standard deregistration fee which I also understand would not have been something you envisaged you would have to pay so quickly after starting out in those countries. Again, it is a standard fee which covers our time to deregister which, again, can be quick but can also take longer sometimes.

We really do our absolute utmost to support our clients through their ecommerce journey and I am sorry yours was not a fruitful one.

Trust is a strong word and one that is dear to us and our values. I really enjoyed speaking with you and wish you all the very best with your future endeavors.

Beoordeeld met 5 van de 5 sterren

Simple and smooth!

I registered for UK VAT, and Dragos kindly helped me through this process. He was great- communicated promptly to me throughout the process and was very pleasant to deal with. 5 stars!

I am yet to be allocated a contact person and process for my quarterly VAT returns but I'm hoping the service will be equally great.

3 september 2021
Review zonder uitnodiging
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Antwoord van SimplyVAT

Thank you so much for your review Jen!

Beoordeeld met 1 van de 5 sterren

We are with Simply VAT since about a…

We are with Simply VAT since about a year and unfortunately have not had a good experience thus far. They market themselves to overseas online sellers so I assumed they would know the basics of this arena. Unfortunately when I came on board I was given bad advice: when first applying for VAT registration through Simply VAT I had a pre-existing EORI - they did not advise that I get a new EORI to be linked to my VAT registration number. This was not cleared up and worked out for for multiple quarters of filings, and as such we were not able to claim back thousands of pounds or import duties. Their response early on in working this out was was to the tune of "we're not import specialists". To me what that meant was they are not knowledgeable in the basic workings of online selling.
Once realising the issue I wrote my account contact to express my disappointment on how this was handled and that this mistake in their advice given to me cost us thousands of pounds, and the reply back answered other questions but didn't even acknowledge my complaint whatsoever.
So I'm not only disappointed with the level of expertise, but also now at the level of care service they provide their customers.
It looks like the CEO replies to some of these reviews, who knows, maybe I'll actually get an acknowledgement of the issue, but I won't hold my breath. I'm still with this company purely because it's a big undertaking (time and cost) to switch, but I definitely wouldn't recommend Simply VAT.

4 augustus 2021
Review zonder uitnodiging
Logo SimplyVAT

Antwoord van SimplyVAT

Hi M.L, thank you for your feedback. We will be reaching out to you shortly to discuss your experience and look into the issue.

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