SimplyVAT Reviews 

Incredibly disappointed. This company's communication was incredibly poor throughout. They ignored our communication so they could delay our de registration so that it slipped into the next VAT quarter and then charged for an unnecessary additional 3 months work. They then took an unauthorized amount after de registration and agreed to refund. Now chased 3 times for that refund with no response or refund. Customer service is their lowest priority. Taking your hard earned money is their focus.

These guys make the complex simple - allowing us to concentrate on growing our EU business. Tamara was very patient and very professional - she made it simple and straightforward. Can highly recommend.

I love Simplyvat. I say: If Simplyvat did not exist, it would have to be invented. And always great people on my team: Veronica, Vittoria, Julieta…

Fawad is fast, communicative, and a pleasure to work with. Had a great experience!

I really enjoyed the opportunity to have consistent customer support and guidance through the process in a way that has only strengthened my trust. Thank you SimplyVAT.

I've just started my collaboration with SimplyVAT, and I must say the onboarding process has been excellent. Every step was smooth and clearly explained, making it easy to get everything set up. The customer team has been incredibly supportive, always available to answer my questions, and they are very attentive to detail. So far, it's been a great experience, and I feel confident moving forward with their support!

EXCELLENT team - take stressful setting up processes & turn them into manageable processes - we use SIMPLYVAT for UK VAT & also their GROW team for GST
Lovely team from all aspects
shout to Jordanne, Carolina & all the team supporting us.
Nothing in tax world is simple, but these guys certainly get us a lot closer to it than we would alone!

If you are in E-Com I wouldn't go anywhere else other than this team!

Wonderful help from Tamara & Liam, and team. Thank you for making a stressful topic easy to deal with, and for having time to talk us through answers to our questions via the phone quickly.

Very professional service offered by Ulla and team. Highly recommend for more complex business needs. The automated service other companies offer pales in comparison

Simply VAT helped us with completing our backdated registration and deregistration for the UK.
It was a complicated situation as we no longer sell products in the region and getting in contact with HMRC to troubleshoot the issue was next to impossible. Our Simply VAT agent Jessie, took us through the whole process, was very communicative and gave us guidance on the forms we needed to complete.
We're very satisfied with the service and glad to have the issue resolved!

After using SimplyVAT for EU VAT services for over two years, I've decided to discontinue their services due to several issues:

Problematic Service Model: SimplyVAT doesn't file VAT directly but uses partners/agents. This structure means they lack control over their own fees, filing timelines, and de-registration processes. While mentioned in their Terms and Conditions, the full implications of this weren't clear to me initially. This led to unexpected complications, especially during the termination process.

Unexpected Fees: Many services incur additional charges beyond the monthly fee. Most disappointingly, upon terminating the contract, I was faced with unexpectedly high de-registration fees from their partners. These fees were not clearly communicated upfront and seem excessive. - in my case 600 GBP to cancel their service.

Limited Support: Tax questions are directed to a tax expert at a high hourly rate (375 GBP/hour), with a minimum booking of one hour. This makes getting simple advice prohibitively expensive.

Inadequate Account Management: Account management is outsourced to staff who simply follow standard operating procedures. These account managers are not tax experts and are unable to provide advice on specific tax situations. This led to a lack of proactive support and difficulty in addressing complex issues.

Communication Challenges: All communication is via email, making the monthly filing process time-consuming. There's no centralized dashboard, requiring constant email searches for important documents.

Changing Terms: The company's terms and conditions are subject to change without direct notification, sometimes with significant ramifications for termination and fees.

High Pricing: After comparing with another provider, I found SimplyVAT's services to be significantly more expensive for similar offerings.

While my VAT filings were generally completed without major issues, the overall experience, especially the termination process and associated fees, left me dissatisfied.

EDIT:
After I cancelled the service. Their team noticed that my last 4 quarters of OSS returns were rejected. This has gone unnoticed for a year. (It's possible to see success or rejection after only a few days/weeks after filing) This clearly shows the lack of attention to detail. They did admit to it being their mistake and that they should have noticed it earlier.

Not only will I be facing penalties and interest charges for their mistakes, but also have an increased risk of getting banned from OSS and increased scrutiny by authorities in the future.

After leaving this negative review I was contacted by someone from their team who ensured that my feedback will be taken seriously and who escalated the issue about failed returns to upper level management.

Upper-level management then tried to strong-arm me into paying as little as possible for their mistakes.

I requested a refund for the months which have been rejected, since I would have to completely refile all of them (not to mention the potential penalty charges). I believe this is quite a fair request considering it was their fault.

This should have amounted to a 900 GBP refund. Instead, they kept arguing, and after offering 270 GBP, through further negotiation they went up to 495 GBP and then said they would generously drop the 600 GBP charge for the deregistrations, which I had been fighting them about for a while too.

Of course, I have no leverage against them, so this is what I gotta go with.

But one thing I can tell you is that I was a pretty happy customer for the first few months, but once you run into issues, that's where you see if you work with a company that has your back.

I am now even more frustrated than before I started the cancellation process.

We are very statisfied with the excellent support and help that we get from our consultant at Simply VAT, Ewa! She is brilliant in communication with me and we have a very good co-operation. I can definately recommend Simply VAT and Ewa and I hope she will stay at the company for a long time. :-)

Top Company, very helpful and amazing support :)

The team at Simply VAT guided us seamlessly through VAT registration and company returns filing. Their support from start to finish was exceptional—clear communication, thorough information, and expert assistance made the process smooth and efficient. Highly recommended!

Brilliant support!

I love being creative and sharing my work with the world, but taxes does my head in, and EU VAT even more so! However, with the help from everyone at SimplyVAT - from the initial client call, to signing up, to registering with the EU for VAT - I've had excellent support.

Especially the calls I have had with Tamara and Debbie have been priceless, they walked me through my VAT return step-by-step, using language I could understand (translating TAX-lingo whenever needed).

With their guidance and reassurance I feel confident my business will run smoothly, with all EU VAT requirements met. Can't recommend SimplyVAT enough

Tamara was super kind and efficient. Helped me set up our account quickly and went above and beyond to answer some other pressing questions that I had. Overall, it was a great experience.

Julieta was timely, knowledgeable, and informative with her communications.

I have been stuck and I didn't know what to do whilst setting up my company and starting trading with Ireland. Marcello and his colleague Francesca have been most helpful to talk me through the process and how to best proceed. They saved me a lot of time an potential complications in the future which I am very grateful for. Amazing job.