Sitebox Ltd Reviews 

Getting the delivery on time on the day quoted

Quality product competitively priced and fast and efficient delivery service,very happy and would use the company again 5stars

best price with speedy delivery and easy to contact with queries.
Delivery was much later than the time given via text, but this was down to delivery company rather than Sitebox.

Good product and price, really quick delivery compared to other suppliers.

Super fast delivery. I ordered a Gorilla Generator 9.30pm Monday and it arrived on a pallet Wednesday Afternoon to Aberdeen, Scotland. Free delivery.

Although their prices are competitive and the ordering and delivery process was smooth, that’s not the reason for my Sitebox review. With the prevalence of online shopping, there is one thing that is often a casualty and that is the personal touch.

With Sitebox, I was treated to an experience that many of us of a certain age will remember, it was called Customer Service.

After researching and reading documentation on a manufacturer’s website, I ordered what I consider to be a relatively expensive set of platform steps (as in hundreds of pounds) from Sitebox. These were dispatched directly from the manufacturer, however, when the steps arrived, they were not of the format I had been expecting. I re-checked the manufacturers documentation to verify my expectation was correct then initiated email contact with Sitebox. ‘Carmen’ responded quickly and immediately took ownership of the issue becoming the liaison between me and the manufacturer (who also were most helpful). Between Sitebox and the manufacturer, the issue was eventually resolved with the incorrect steps being duly uplifted and replaced with the correct set, the whole process being relatively painless.

I think anyone who has shopped online regularly will have probably experienced a retailer losing interest the moment they have taken your money. This is certainly not the case with Sitebox who responded to my query quickly and efficiently and I have no hesitation in recommending them as an excellent online retailer.

Just finally. After my thankyou email to Carmen, she responded by saying she was glad it had been resolved and had even left a note to herself to contact me to check on me had she not heard by the end of delivery day. Some possible lessons for other retailers there, I think.

Product as expected, delivered on time.

I saved 10% on the price of a high value item compared to other online retailers which was impressive in itself. When I made enquiries about delivery time the customer service representative went the extra mile at the end of the day to contact the manufacturer to get a time delivery window sent to me by email, who then phoned me on the day of delivery. That kind of thing speaks volumes !

Brilliant team fast postage all good thanks

Highly recommend

Quick efficient service, good product

Easy to find and order. Was delivered when they said it would be

Good price, easy to use website & great delivery time.

Brilliant service. Lawnmower delivered within one working day and oil supplied free which saved me the hassle of purchasing it separately.

Not received order yet next working day delivery well thats been working 3 days now and no email saying when its been delivered. Not good

Great service, quick delivery and cheapest around

Very impressive. Great price and very quick delivery.
Would definitely recommend.

Delivery is fast