Skoda Reviews 

After huge problems with Allams, Epsom, I went to UK central Skoda for help. The team are all based in Cape Town! I asked for help with (a) the problems with the garage and that they couldn't solve the fault and (b) for them to recommend somewhere else and/or obtain central advice on the fault. Their answer - you have to stick with Allams and we can't recommend anywhere else you just need to go on the internet and choose.

I work full time and despite having autism I cope well but struggle with companies who rely on virtual assistants and impersonal customer service like Skoda UK. Long stoery short, I purchased a Skoda Fabia 19 plate at listers and after16000 miles in a year the clutch went which cost £1650 and was not covered on warranty. Whilst I accept it is possible wear and tear and I might be partially the cause they could not prove and would not even cover £1 towards the cost. As a result I will never buy a Skoda again because of the shabby and feckless attitude and lack of urgency I experiencefrom them. The communication also between Skoda, Enterprise cars and listers sucks.

If you are considering a Skoda for your next family car please DON’T!!!

Our Kodiaq is less than 6 months old, it has failed and cut out mid-drive multiple times. We have 2 small children travelling in the car daily and it’s a miracle we haven’t had a horrible accident when these incidents have taken place.

The entire gear box has been replaced twice!!

They are supposed to respond to a complaint within 8 weeks, but if they decide the complaint should be handled by a different team they restart those 8 weeks??

I would like this assigned to a customer service senior manager immediately. I’m not sure what it will take to get some help - if we have a horrendous accident due to the car failing entirely for a 4th time will Skoda then do something about it??

Supplying Dealership: RRG Group Skoda
Repair Dealership: Parks Hamilton Skoda
Skoda Complaint Reference: 05968259
Skoda Financial Services Complaint Reference: FLE-855304

Vehicle supplied as personal contract hire from Skoda Financial Services.

vehicle has lost drive 3x now with gearbox and electric motor replaced twice. Vehicle has only covered c.3500 miles and with the latest failure yesterday it would point to the same repair required a third time.

My car display shows issue with emission control system so needs diagnostics and repair by skoda. Local skoda dealer can’t look at it till October (3 months) fully booked. Helpfully advised if it breaks down get car recovered to them!
If you buy a skoda please bear in mind the after sales care is unacceptably poor.

I bought a second hand vehicle from a non Skoda dealership. After a few days, had an amber warning on my binnacle. Booked it in to 'Johnsons Skoda Birmingham'. I had a call to say the vehicle was fixed and ready to be picked up. I paid the £168 and within a few days, the warning re appeared. When i phoned them up, they said if I bring it in and a different fault code is read, then I would get charged again. I explained that I had exactly the same issue as I had before but still this subtle threat that I had to potentially pay AGAIN for the issue that they did not fix in the first place.

I complained to Skoda customer services and they did not want to know. They kept saying I had to take the vehicle back in for diagnosis but I explained why should I have to pay for something they did not fix in the first place. After a quite useless ping pong of e mails with the 'Customer Relations Manager', I decided to call her and express my frustrations on the situation. She has not got back in touch with me since. Pathetic.

I also got in touch with the 'Skoda Digital Support' team as I could not log in to be the primary user for my Skoda app. They said I needed to take my car into the workshop for an update which would incur another charge. I work for a UK automotive manufacturer and their software updates are done automatically - but not Skoda. Money, Money, Money! Not a care for the customer.

Overall really appalling customer service - the worst I have encountered. I sincerely hope people read these reviews before making the decision to spend tens of thousands on a Skoda

If i can prevent just one person spending their hard earned on one of their vehicles, then this review will be worth it.

Avoid like the plague!

Only primary user can use the app. I’m a secondary user of the car and cannot charge car anywhere without bothering primary user to prompt start charging. So inconvenient! Had to drive on petrol only while was away from home without primary user.
Can’t wait till lease ends.
Skoda? Never again…

WAS TAKING TO SKODA DARTFORD AFTER A BREAK DOWN WITH MY 14MOUNTH OLD CAR THEY HAD IT 2 DAYS AND SAID THEY COULD NOT FIND ANYTHINK WRONG WITH IT SO I HAD TO PICK IT UP FROM THE GARAGE AS THEY WOULD NOT DELIVER IT TO ME IAM DISABLED THE NEXT DAY IT BROCK DOWN IN THE MIDDLE OF THE HIGH STREET SAME FAULT .SO IWOULD NOT RECOMEND

Jus drove from birmingham to meadens skoda to pick up my new vrs, looks and drives stunnin, ben hatton helped me alot, done alot via email then got to meadens and drove away within the hour, highly recommend👍🏻👊🏻VRS

Ordered myself a brand new enyaq 85x sportline in black and 1 option being the maxx pack. Told its 29 weeks delivery time. All we hear about is manufacturers are not selling electric cars because nobody wants them. Well they might sell more if they got their thumbs out of theirs arses and built them faster

I reported a corrosion issue on my Skoda Citigo in October 2024, involving rust around the fuel filler area — which inspection showed had started from inside the panel. This is exactly the type of problem Skoda’s 12-year anti-perforation warranty is meant to cover.

Despite this, and the fact that my car has full Skoda service history and has always been maintained by Skoda main dealers, my claim was rejected on the grounds of an alleged service history issue — something not mentioned in the official warranty terms.

After months of delays, lost documentation, and no meaningful communication from Skoda, I’ve now had to escalate the matter to The Motor Ombudsman.

It’s also clear from owner forums and customer experiences that this rust issue is common on Citigo models, and some dealers have repaired it under warranty, while others seem to dismiss it unfairly. There appears to be no consistent approach, and many customers like myself are left chasing answers.

I expected far better from a manufacturer like Skoda. The way this issue is being handled suggests the corrosion warranty is not being honoured as it should be — particularly for a known fault affecting multiple vehicles.

I have the new Skoda elroq love the drive of that car and anyone that tests it would agree I replaced a BMW x4 that I loved as the drive and quality was exceptional. I wanted to take the plunge into the electric world and was loving the experience untill experienced serious issues with charging the car basically does what it wants. It may charge some nights not complete lottery and the latest fault on a schedule but charges immediately the car does literally what it wants.

I contacted Skoda customer services the advice was couldn’t help my fault is in breach of terms and conditions and I challenged it and was then told they could t talk to me go back to the garage I bought the car from. I have been a bmw driver for years and not the customer service you would receive from them. Love the car and the drive but would never buy one again or a Skoda due to charging issues. The car is not compatible for octopus intelligent charging beware

I would rate Skoda ZERO if I could!
I bought a very low milage Skoda Octavia from Garland Motors Skoda.

I truly hate to admit it, but Its been an utter lemon since I bought it. (Well to be honest my previous Skoda suffered smoke in the Cabin - way before its time too, but thats not this lots fault..)

1/ Failure 1 - Intermittently faulty Computer : Unreliable, and the garage never investigated it properly - no fault found. To the point I have had to purchase a stand-alone SatNav, yes its really that bad - having to reset it on trips, not coming on after car-start, etc.

2/ Failure 2 - Car Failed while on warrantee and on holiday, and had to be towed back to the dealer costing me a holiday. Fault was a manufacturing loose wire behind the fuse-box. Great build quality there..

3/ Failure 3 - Car Radiator suffered a catastrophic radiator leak, with no accidents, no impact - costing me a small fortune. Clearly defective, less than 5 years old, with very low milage.

In short Skoda cars are simply utter trash.
Their Build Quality is atrocious.
Their Dealers sell grossly overpriced 2nd hard cars, filled with known defects which they don't properly repair, even under warrantee - and if you complain to Skoda UK they just ignore you anyway.

I've had 20 year old Toyota and have a 14 year old Nissan cars that had a fraction of the major faults this car has had over 3 years! (Well none actually!)

Run dont walk!
Get a good Japanese car instead!
(Maybe German, but considering this pile of bolts apparently has the same engine / radiator as VW...)

Absolutely shocking service and behaviour from this dealership. Should be ashamed!!! Mercy Stewart Boucher Road Belfast.

Motabity car Skoda komiq new drive shaft replacement after 6000 miles took Henry Skoda Kyle street Glasgow 8 weeks to look at car get car back locking wheel nut missing go back to garage and they say didn't use it so how did the wheels get removed the wheel nut key was kept in same place from day one now missing and I am having to pay for new locking wheel nuts as garage is a joke

18 month old Enyaq all electric on Motability. I first thought there was a fault in the steering but it turns (!) out to be 'Lane Assist' which looks for white lines and makes self steers to where it thinks you should be, having been quite forcibly steered into many potholes and oh so nearly annihilated a couple of cyclists I turned the feature off, but it's only for that current trip, I contacted Skoda to tell them of the issue and they phoned me to ask me to go into a new menu that had appeared which gives you the option to fully turn off this dangerous feature, Yup it worked! Brilliant! then part way through a journey it came back I turned it off again, it came ba ............ and so on, so it's now a complete lottery, 'life is like a box of chocolates' comes to mind. Joking aside this erratic feature has the power to intervene in where you want to go, quite forcibly. Skoda have not replied to my latest emails hence me taking to Trustpilot. It's sat outside now making it's clunking sounds it makes when plugged in (but not actually on charge), what a duff vehicle this truly is

Great service from Dan at Llandudno Junction. Went above and beyond to get the handover done quickly when I was under pressure for time.

Declan O’Grady provided me with a fantastic service when I purchased a car from Skoda (Preston Docks Store). He was extremely professional, friendly, approachable and helpful in everything that he did. I was very grateful to him for making the process so much easier.

Skoda UK seem to not quality check and govern their dealer agents. Yes, I know they are independent garages, but in Norwich we have the worst.

My experience was on the 6th May - I'd booked my Superb in for an "Oil and Inspection Service".

All they did was an oil change and told me I needed to book a service!!! They even said it on a video that was emailed to me! They also quoted for a Water Pump replacement and also added Timing Belt to the quote when the timing belt does not need doing and is on the other side of the engine.

When I took the car back to them for the second time on 16th May, they said they would perform a complimentary upgrade on the service from the Inspection Service to an Extended Scope Service. All that they seem to have done is reset the service light. The paperwork presented was from 6th May - so I'm still chasing the evidence that they performed the extended scope service 2 months on.

Skoda UK are supposed to be resolving my complaint and chasing paperwork. I've had no reasons given to me why the booking was wrong, why they fraudulently quoted additional work that doesn’t need doing, and I've had no proof the service checks were performed.

All in all, Skoda UK is useless. The complaint has been open for 2 months.

Skoda tries to project a brand image of quality, but that’s not the case. The Group 1 Norwich Main Dealer does not represent that, and Skoda UK handling complaints does not represent that either. This should have just been a standard in-and-out service. My second car is a Renault, and the Norwich Main Dealer is excellent. It shouldn’t be that hard.

The Superb is a nice car, and I was thinking of getting a Skoda as a second car replacement, but that’s not going to happen! Bye Bye Skoda

Lucky to get 1 star, do not buy Skoda, their service and support for issues is utterly useless, I bought a £50k superb and although the issue is minor, it's been going on since December last year and they don't want to help, they've pulled the complaint and said the car is road worthy although the issue still exists but they cannot fix it yet
Absolutely no interest in helping out, they didn't talk to me or the dealership before pulling the support so if you don't want to waste money, don't buy Skoda.

Initially a five star review (albiet forced when accepting handover), until this particular branch sold me a car that isn't fit for purpose, nor then accepting the rejection within a few months of owning the car. David McKellar, alleged "head of sales" seemingly has moved to Timbuktu, or as suggested by his inability to reply to emails. Nor does he have a comprehension of the customer recovery process. The "approved used car" had a faulty gearbox (appropriately fixed as spotted within 2 weeks, and give them credit, wasn't an invoconvenience and was actually good customer service so well done for that one at least!). Since then, I have discovered corroded plates on the car, dangerously so, and told this isnt covered under warranty, even after the corrosion was scraped off by a Skoda Assist Mechanic, and then an engine that sounds like its going to take off on a cold start. Corrosion doesn't happen in 3 months, yet them fixing that was them booking me into a dealer an hour drive from my house(without anyone telling me too!). And when you try and ring to advise them it isnt convenient, well you never get a phone call back! Oh and a faulty boot lock, and emergency SOS messages at 60mph. But its ok, Henry's will ring you about the emergency SOS message, but not return calls about rejecting a vehicle (under my legal Consumer Rights). Even their own head office think they're not hitting the the mark, but I'll leave that to them to tackle. We might have been a distance sale, but after getting Head Office, our finance company, and now unfortunately seeking our own solicitors, we're treated like scum of the earth, instead of them just fixing the issue quickly. Wouldn't recommend, and I feel like this review is completely deserved after the shambolic service we had received. After 8 years of owning a Skoda, Henrys have singlehandedly ruined our faith in the brand. Shame it can't be zero stars, as one is excessively generous.