Student Loans Company Reviews 

Useless, paid off loan in 7 years overseas and have been genuinely harassed weekly for 7 years. Endless emails and letters when paying over the amount required per month. Can’t imagine what they do to people who can’t afford to pay.

Dreadful bunch of timewasters that insist you contact them but then can't possibly do what they've said NEEDS doing.

Like others, would be zero if I could. Son started Uni in September, still no payment in December even though fully approved by SAAS (Scotland) in June. Robotic staff who just repeat scripts, don’t listen. Told me they didn’t have capacity to apply Equality Act 2010 to Scottish students, emailed their CEO who just batted it back to complaints team….was meant to get a call back from complaints team manager within 24 hours, never happened. I can hardly believe this shambolic company are allowed to handle loans for UK students.

The interest rates are appalling. Don't go to uni using this loan. It'll tie you into debt and take out of your paycheck forever. In fact, just don't go to uni unless you're planning on becoming a doctor, engineer, lawyer or accountant. The UK is done for.

Appalling slow, dysfunctional company! There is no need to be so shockingly bad and yet here we are! Terrible company.

Be aware you could get absolutely nailed on interest as much as 8% and above so if you're thinking of going to uni just to fit in be aware that it could really dig you in a hole in the future as the government in the UK is a tax machine and is designed so that you lose.

5/5 stars for taking your money and charging you ridiculous interest rates!

Utterly useless!!! I've had troubles with accessing my online repayment account for about 4 years, I go through this loop of calling them up to get it fixed, being passed around multiple teams, kept on hold, to eventually reach a dead end where they just ignore me and never call back. I then get fed up and try again in a few months time. 4 years and counting and I've yet to get this issue sorted.

Truly appalling service when I have £70k+ debt with them that I want to manage, and who take £100s out of my salary each month. It should be illegal for a financial institution to behave this way.

If I could give NO Stars I would - the service is APPALLING, they either do not help or give wrong advice...the chat bot always kicks you out with NO follow up...I am now in debt because they have not paid my loan even though they have all the evidence they need

I am a PhD student on a scholarship and therefore not liable to make loan repayments. Despite sending my contract and scholarship payslips multiple times as evidence, arrears are continuously being added to my account. I even filed a formal complaint, but received no response.
Instead of resolving the matter, the company chose to block my email address. This is highly unprofessional and shows a lack of accountability. Legitimate complaints should be addressed through proper review, not ignored.

Tanzeela was very helpful. I was on the phone to her for almost an hour but never happens with to me without me getting frustrated. She was very patient and she broke down all the payments that I need to owe back to them as I was overpaid after leaving University halfway through. She was very friendly and kept apologizing to me when not needed.
You feel like you are asking too many questions but then they are there to help. Other people just want to quickly get off the phone to either go on lunch, finish for the day (as one advisor hung up and acted like calls dropped because I knew they closed at a certain time) or they just get frustrated.
Credit to Tanzeela for just doing her job. We all or most of us work in customer service and the amount of bad reviews they get, no matter which company. It's not actually the individuals fault but the companies (depending on what the complaint is) but majority It's the customer not happy when it's not the advisors fault but they get blamed anyway.

I now have a full breakdown of what I owe, as this was never given to me in the post.

Horrible company

As a parent of a student on a gap year applying for student finance the experience has been appalling. Ridiculous requirements for evidence of “connection to the UK” for a young person just on a gap year. Appalling lead times, over engineered processes and no individual empathy. It is obvious that they work to a restrictive script that has no baring on reality and individual circumstances. This excessive requirement for information for a UK citizen leads to crazily long lead times, high levels of stress and poor outcomes. All while they sit and charge punitive interest rates on the students once they do give the loans. Complaing is also pointless. Like speaking in an empty room. The company and the student loan system is broken.

If there was a degree in losing paperwork and asking for the same documents endlessly, the Student Loan Company would graduate with honours. They seem to specialise in registering people under the wrong names (despite having passports right in front of them) and then sending letter after letter demanding “evidence” that has already been sent multiple times.

It’s almost impressive how consistent they are at being inconsistent. You would think an organisation that deals with education could at least read, file, and process basic information. But no – their real curriculum seems to be bureaucracy, stress creation and applying interests faster than anyone can say “overpayment.”

I never studied a degree with them, yet somehow I still end up treated as if I owed them half a lifetime. It’s a system that feels designed not to support, but to squeeze.

If you enjoy sending the same documents ten times, having your legal name rewritten incorrectly, and being pursued for money that grows with interests you never agreed to, then congratulations – you’ve found the perfect company.

Otherwise, brace yourself!!

A big thank you to Dianna (Geordi accent). A very polite, professional and courteous individual who helped me with my query today.

I did look for a formal means to say thank you on the SLC website but it appears they only accept complaints lol. So Trust pilot will have to do.

Cheers for your help.

Truly appalling, unhelpful, inadequate, stressful, useless. Absolutely disgusted by this joke of a company. Enough to put anyone off applying for higher education if they will need a loan or even just to apply for a bursary. Their despicable systems and ( lack of) customer service has brought my family member to their knees and they are at the point of giving up on their course due to the last 5 months of Student Loans totally useless systems and staff.

If I could rate minus minus stars I would. Poor advice. Lengthy waiting times. Waste paper by sending so many letters it is embarrassing. Unhelpful staff who cannot help on queries. Misled on investigations which are started but don’t go anywhere. Got a refund in the last month because they took too much money. They won’t tell me how much but I have to agree first and then I will find out sometime in the next 28 days and if I give any detail incorrect they won’t give it and they asked me please not to contact them regarding it either on the phone which is a disgrace really. This has happened on many occasions where they refuse to complete any investigation I started. Corrupt.

Just trying to cancel an application is the worst thing in the world. You go to the website and it tells you to call them up to cancel it, and then after calling you get an automated response that leads you straight back to the home page of the website, ultimately sending you in endless circles. I still haven't solved this issue, and i've been going in circles for the past 3 hours.

The most unhelpful, useless and arrogant company I have ever dealt with. There is clearly no come back for employees or management.

Speak to a robot on the phone, be sent through hoops and circles, finally navigate after being reminded you can do it online (which online told me I have to call..) to be told of 20 minute call wait.. Of course interrupted the poor hold music every minute to tell me how important my call is and they know I am waiting - crucial information I couldn't have worked out on my own. And which meant I had go stay actively listening for the eventual human to answer. Poor. But they don't care, they have my money and I'm paying interest on it every minute they keep me on hold...

I called to try to find out the interest rate that would be applied if I took out a loan. I had to do this as the information on the website was inconsistent. They insisted on wanting me to confirm who I was as I had a record from over 30 years ago - as I couldn't remember the address and telephone number from my student days we were in a perpetual circle. They would not tell me what rate would be applied. The experience was so terrible and I have no confidence in them that I will not use them and will approach a bank for a loan instead - who will be regulated and provide clear information. I feel that this company is simply out to confuse and make money out of vulnerable students and families.