It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lisa was great
Lisa was great. So helpful and stayed on the phone until I got everything sorted.
3 juni 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Excellent Customer Service
I spoke with Joanne Gray today, phone was answered within 1 min and the service Joanne provided was excellent, she stayed on the line while resolving the query, extremely impressed.
3 juni 2026
Antwoord van Smart Pension
Hi Chloe,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray was very professional
Joanne Gray was very professional, patient, and helpful. Nothing was too much trouble, and she helped me quickly sort out an error I had made.
She made the whole process easy and stress-free.
2 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Smart Pension first contact
Laura was a joy to chat with today and resolved my query in a calm, efficient manner!
2 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Adrian,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Customer service on the telephone is…
Customer service on the telephone is always great, I find it really helpful that you can actually speak with someone, then can talk you through any problems you may have and resolve them.
The lady who I spoke with today Joanne Gray was fabulous
2 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Great service
Friendly operator, no long wait to get through, quick and easy to get my problem sorted
2 juni 2026
Antwoord van Smart Pension
Hi Tanya,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I have been using smart pensions for…
I have been using smart pensions for many years and I do find it difficult to work out what to do with the errors as things are not always clear or simple to fix. I called and spoke with Joanne Gray who was an absolute angel, so helpful and patient with me whilst I corrected the issues I had. Definitely the best experience I have received from Smart to date. Thank you Jo x
2 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
re enrollment
i spoke to many of your employees to guide me through re enrollment process since lastweek, few of them misguided me as well. Seyi who i spoke today was amazing. she guided me in calm manor and explained everything in detail and stayed with me on line until i completed task.
2 juni 2026
Antwoord van Smart Pension
Hi Anonymous,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Rebecca was very helpful
Rebecca was very helpful, friendly, and professional. She answered all my questions and made the re-enrolment process quick and easy.
Thank you, Rebecca, for the excellent support!
1 juni 2026
Antwoord van Smart Pension
Hi Roy,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray is a star!
Easy to get through to and easy to resolve my query. Highly recommend! Thank you Joanne Gray for your assistance.
1 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re delighted to hear that Joanne was able to help with your query. Thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Great Customer Service
The call was answered promptly by Isabel and she was able to resolve my query quickly and was very helpful
18 mei 2026
Antwoord van Smart Pension
Hi AGW Mechanical Ltd,
We’re delighted to hear that Isabel was able to resolve your query. Thank you for leaving a review. If you need any more support, please let us know.
Thanks,
Smart Pension
Rebecca was exceptional courteous and…
Rebecca was exceptional courteous and hepful in her discussion with me today to resolve a problem. Much appreciated
29 mei 2026
Antwoord van Smart Pension
Hi Patrick,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Fabulous Customer Services
Fabulous Customer Services - dealt with my query swiftly, explained everything in detail and talked me through the bits I didn't understand.
29 mei 2026
Antwoord van Smart Pension
Hi Kerri,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Seyi was incredibly helpful
Seyi was incredibly helpful and resolved 2 queries for me today, enabling me to complete necessary employer actions. Also very impressed that I was able to speak to someone almost immediately when I called.
29 mei 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Isabel was very helpful in assisting me…
Isabel was very helpful in assisting me with uploading and correcting errors in my pension contributions. As someone new to payroll and pension schemes, I really appreciated her clear guidance and support throughout the process.
29 mei 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Seyi was very helpful this morning with…
Seyi was very helpful this morning with my query and talked me through how to deal with it.
29 mei 2026
Antwoord van Smart Pension
Hi Jacqui,
Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I wanted to leave negative feedback but…
I wanted to leave negative feedback but I can’t find a link to do this, is this their way of restricting negative feedback?
28 mei 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Richard,
Thank you for taking the time to leave a review. We’re very sorry to hear this, and we take complaints very seriously. Please can you provide further details by completing a ‘contact us’ form, and one of our team will look into this for you - https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Shannon was my advisor on this occasion…
Shannon was my advisor on this occasion and was extremely helpful and very patient in addressing my issues. She was very professional and her guidance is much appreciated.
28 mei 2026
Antwoord van Smart Pension
Hi Roger,
We’re so happy to hear that Shannon provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lovely support from Joanne
Lovely support from Joanne
Called for a re-enrolment employee load issue. Joanne was fabulous on both the support and bubbly personality. Lovely experience rectifying the issue.
Many thanks
28 mei 2026
Antwoord van Smart Pension
Hi Helen,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Excellent service
Naomi was extremely helpful, friendly and efficient in resolving my query in full. I wish all my calls to providers were dealt with in this manner.
28 mei 2026
Antwoord van Smart Pension
Hi Fahmina,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
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