It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Smart Pension
Hi Patrick,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Isabel very friendly and helpful
8 juni 2026
Antwoord van Smart Pension
Hi Max,
Thank you so much for your feedback about your experience with Isabel – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
CHANGE THE DEFAULT FUND
The default pension fund is UK Sustainable Energy - what a perfect fund to make sure your pension doesn’t grow.
I urge everyone to update this immediately to something that actually increases your capital. The fact that a fund doesn’t auto allocate even a portion to the North American market is ridiculous.
4 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi John,
Thank you for your feedback and opinion about the default fund. Your feedback will be fed through to the appropriate channels for consideration.
Thanks,
Smart Pension
Problem solving
I had some problems and a kind lady went out of her way to sort out the problem.
5 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Branden,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Faith is a star ⭐️ She was very helpful…
Faith is a star ⭐️ She was very helpful and took the time to explain all the details requested with a clear path to a solution. It was evident from our chat that she was very knowledgeable about the systems and specifics tied into dates & data as well as providing information about further training.
4 juni 2026
Antwoord van Smart Pension
Hi Sarah,
We’re so happy to hear that Faith provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Helpful and professional
Today, I have to set up new client and uploaded the pension contribution. However, need to swap the admin and signatory, Rebecca really has the patient with me, as I am not too organise the correct paperwork, told me step by step, it took short time to correct the problem, Thank you again for Rebecca help.
5 juni 2026
Antwoord van Smart Pension
Hi Penny,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Anna was really helpful on the phone…
Anna was really helpful on the phone and solved an issue that had been ongoing for a while. Thank you Anna!
5 juni 2026
Antwoord van Smart Pension
Hi Louise,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Helpful and Knowledgeable Support
I recently contacted Smart Pension support regarding duplicate employee records, and Lisa was extremely helpful throughout. She quickly identified the issue, clearly explained the cause, and guided me to a resolution. I really appreciate the assistance provided today. Thank you, Lisa!
5 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
U rang today to sort my pension…
U rang today to sort my pension withdrawal. Spoke to a lovely lady called Laura. Such a lovely friendly and helpful woman . Very understanding . 5*
5 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Mamtaz,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Change to Papdis file headings that I was unaware of
Rebecca was most helpful when my Papdis file upload failed - for reasons that were totally unclear from the Fail notice. She talked me through the headings and I had to make quiet a few additions, which considering I have been uploading this file monthly for years came as a surprise!
Rebecca was patient and very helpful and the file uploaded perfectly after the amendments.
5 juni 2026
Antwoord van Smart Pension
Hi Sarah,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
First class customer service
Superb customer service from a really considerate and polite lady. Good customer service is increasingly rare but I can highly recommend this superb company
4 juni 2026
Antwoord van Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Very fruitful conversation
Very fruitful conversation. Thank you for your support and advise.
4 juni 2026
Antwoord van Smart Pension
Hi Ewa,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Joanne was very helpful and supportive.
4 juni 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Friendly and informative
4 juni 2026
Antwoord van Smart Pension
Hi Denise,
Thank you for your review. We’re so happy to hear that your experience with us was so positive. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
I spoke to Seyi today and she was…
I spoke to Seyi today and she was incredibly helpful and guided me through the processes required with incredible patience! Thank you Seyi you were amazing!
4 juni 2026
Antwoord van Smart Pension
Hi Accounts,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Lisa was very helpful in guiding me…
Lisa was very helpful in guiding me through the login issues I was having. But I don't find Smart Pension very user friendly compared to some other pensions.
3 juni 2026
Antwoord van Smart Pension
Hi Jane,
Thank you so much for your feedback about your experience with Lisa – we’ll pass this on to them and share it with the rest of the team. We’ll ensure that your feedback is passed on to our continuous improvement process. Thank you.
Thanks,
Smart Pension
Helpful, efficient service and solutions
Call answered quickly.
Assistance from Rebecca friendly, knowledgeable, helpful and efficient. All issued resolved without difficulty. Excellent all round service.
3 juni 2026
Antwoord van Smart Pension
Hi Andrew,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
The advisor was fantastic
The advisor was fantastic. She helped me through my query. She was simply amazing.
3 juni 2026
Antwoord van Smart Pension
Hi David,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
very helpful and patient response from…
very helpful and patient response from staff, very pleased with service provided
3 juni 2026
Antwoord van Smart Pension
Hi Zafar,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
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