It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The young lady i spoke with was…
The young lady i spoke with was extremely helpful and polite at all times.
She dealt with my enquiry professionally at all times.
11 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Karen,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Anna was very helpful
11 juni 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Brilliant help from Joanne Gray in…
Brilliant help from Joanne Gray in customer services today. Thank you
11 juni 2026
Antwoord van Smart Pension
Hi Sam,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
This Pension scheme is basically a scam…
This Pension scheme is basically a scam supported by the government where they promise you that you will be able to opt out any time and get your funds back but they actually block your funds as soon as your account is closed.
I´m currently moving out of the country and the only option they gave me is to move it into a new pension scheme and wait until I´m 67 years old to get 3.00 British pounds per month.
this is what I call British standard scam. They promise that your money will be always available but they actually keep it forever to invest it themselves.
11 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Jeck,
Thank you for your feedback. We’re sorry to hear that you’re dissatisfied with your experience.
When a member is enrolled into a workplace pension, there is a statutory one-month opt-out window during which they can leave the scheme and receive a refund of any contributions made. This is clearly communicated at the point of enrolment.
After this period, members can still cease active membership at any time, which will stop any future contributions. However, the funds already paid into the pension remain invested in line with pension regulations and cannot be withdrawn as cash until the minimum retirement age, which is currently 55 and is due to increase to 57 from 2028.
Members in this position have the option to transfer their pension savings to another registered pension scheme or leave the funds invested until they choose to access their retirement benefits.
We have not been able to locate your details to contact you privately. If you would like us to review your individual circumstances in more detail, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
I have the smart pension very difficult…
I have the smart pension very difficult to use, however Lisa was very helpful with everything
11 juni 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Great Customer Service
Called Smart Pension today and spoke with Anna regarding a query. Anna was extremely polite, very helpful and patient. She talked me through everything I needed to know and took time to ensure I understood everything. I am extremely happy with the service and level of customer care that Smart Pension provides to us as a company.
11 juni 2026
Antwoord van Smart Pension
Hi Tara,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ask for Seyi!
Have had two great instances of help from Seyi recently. She is patient, friendly and knows her stuff!
9 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Meredith,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
A big thank you to company employee…
A big thank you to company employee Lisa Richards for guidance today. Having to deal with fifteen pension schemes, it is very good to know there are knowledgeable company representatives at SMART who are able to talk you through questions.
11 juni 2026
Antwoord van Smart Pension
Hi Aubrey,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Thank you for listening to my…
Thank you for listening to my questions and explaining well.
10 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Harriet,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
The person I contacted was very patient…
The person I contacted was very patient as I have poor tech skills and she talked me through the screen and solved my problem
10 juni 2026
Antwoord van Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Great Service
I spoke to Isabel regarding payroll contribution uploads from a new payroll service provider (Snappy) as they do not currenntly have API in place.
She was really helpful, showed me where I was going wrong and checked to see if there were any updates from the new service provider.
I never mind callig SMART, far more helpful than Nest!
10 juni 2026
Antwoord van Smart Pension
Hi Vicky,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Straight forward help.
Isabel helped me navigate the system and adding a new employee for the first time. Isabel waited on the line while I completed information and helped guide me through the whole process. Thanks Isabel, I really appreciated the help and time saving.
10 juni 2026
Antwoord van Smart Pension
Hi Katie,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ainara
Ainara - Assisted with resolving all Smart Pension contribution queries for the month through the API integration. Investigated and resolved contribution-related issues, ensuring successful processing. Will also provide support ahead of the next contribution submission period to identify and resolve any issues proactively, reducing the risk of contributions being rejected.
10 juni 2026
Antwoord van Smart Pension
Hi Mita,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Joanne Gray
Your employee Joanne Gray was exceptional and so patient dealing with our enquiry, which we had been struggling with for a while. She talked us through everything and made sure that everything was running smoothly before we ended our call.
10 juni 2026
Antwoord van Smart Pension
Hi Wendy,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful!
Spoke to Smart Pensions today with an upload issue. Joanne Gray was very helpful and really lovely. My issue was resolved with minimal hassle.
9 juni 2026
Antwoord van Smart Pension
Hi Blackwood,
We’re delighted to hear that Joanne was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Anna was very helpful and talked us…
Anna was very helpful and talked us through everything step by step. She was very patient and we were very happy with the way she handled our query.
9 juni 2026
Antwoord van Smart Pension
Hi Beverley,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lisa Richards was very helpful and did…
Lisa Richards was very helpful and did after 2, 2 hours phones did sort things out.
BrightPay has changed their paramotors, thus we can only sent 15 employees details at one time. Which is not helpful
3 juni 2026
Antwoord van Smart Pension
Hi MAS Accountancy,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Utterly useless
Utterly useless, I'm trying to take tax free cash and the web site is warning me that it will trigger MPAA which is clearly wrong. There is no way to contact them to discuss the error.
8 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi,
Thank you for taking the time to leave a review. We are sorry that we have not met your expectations. We have not been able to locate your details to contact you privately. If you would like to engage with us more on this, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Rebecca was amazing she resolved my…
Rebecca was amazing she resolved my query very quickly
8 juni 2026
Antwoord van Smart Pension
Hi Laura,
We’re delighted to hear that Rebecca was able to resolve your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
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