It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ongoing issues with their portal
Ongoing issues with their portal. Difficulty sorting issues out and a lack of accepting responsibility. One department does not talk to another . As an employer i would not recomend
19 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi,
Thank you for taking the time to leave a review. We’re sorry to hear that our platform hasn’t been easy for you to use and that we have not met your expectations. We have not been able to locate your details to contact you privately. If you’d like to discuss this further with us, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Anna was helpful in the indication and…
Anna was helpful in the indication and advise for my query. I sort out the issue arise.
18 juni 2026
Antwoord van Smart Pension
Hi Altyx Corporate Ltd,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Customer,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know. Thank you so much for your feedback about your experience using our website.
Thanks,
Smart Pension
Ainara was very helpful.
18 juni 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Spoke to Laura about my pension options…
spoke to Laura about my pension options today. She was extremely clear, knowledgeable, and helpful throughout our conversation, making everything easy to understand.
Thank you, Laura, for your excellent support!
18 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Gary,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very quick
Very quick , friendly and professional service by Laura !
18 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Yaron,
Thank you so much for your feedback about your experience with laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Ainara
I spoke to Ainara today who was very helpful and Knowledgeable. She resolved my query over the phone. Brilliant customer service.
17 juni 2026
Antwoord van Smart Pension
Hi Jalpa,
We’re delighted to hear that Ainara was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
I spoke with Alina this morning on the…
I spoke with Alina this morning on the telephone, regarding some help with a pension.
She had it all sorted for me within five minutes.
Alina is a credit to Smart pension.
I hope that they appreciate just how good she is at her job.
17 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi C Milligan,
We’re so happy to hear that Alina provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Poor service bad communication
Poor service bad communication
Lied to 3 times different dates given to when they would release my money waited now for 2 months and not received nothing
Another phone call as they never answer email s only to be told it's gonna be another 2_3 weeks Absolute nightmare of a company
17 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Lynn,
Thank you so much for taking the time to leave a review – we are sorry that we have not met your expectations. We always try to make sure that everyone has a great experience with Smart Pension. We have been able to identify the case you are referencing. We will review your experience as part of our complaints process and write to you with a full response soon.
Thanks,
Smart Pension
Great service
I received excellent support from Ainara regarding a pension enrolment query. She was friendly, professional and took the time to explain everything clearly, making the process straightforward and stress-free. She provided helpful guidance throughout.
16 juni 2026
Antwoord van Smart Pension
Hi Ana,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Such Good Fortune
I had the good fortune yesterday afternoon when calling Smart Pensions, to speak to Meghan Harvey in the Member Support Team. She was so helpful and friendly and assisted me in my search for specific information. She is a credit to your Company and definitely deserves a "shout out" for the tremendous service and assistance she provided so professionally. Thank you Meghan H.
15 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Leanne,
We’re so happy to hear that Megan provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ainara
Ainara was extremely helpful today in helping me to get a resolution on an issue that had been ongoing for months. She was very knowledgeable and I was able to complete everything I needed to do.
15 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
This company promise things they can’t…
This company promise things they can’t deliver on. I cashed in my pension and was told 8 days. After 8 days they then said another 4 days. Just bad advice the whole way. Would never use them again. Have ended up going further and reporting them to the pension ombudsman as now they have had my fund 3 days in processing. Which we all know will net a nice little interest for them. Poor communication also. Rang multiple times, not one email in response.
1 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Victoria,
Thank you so much for taking the time to leave a review, we do appreciate your feedback and we are sorry that we have not met your expectations. We’re sorry on this occasion you’ve experienced a long wait time and found it difficult to transfer your pension.
We have not been able to locate your details to contact you privately or understand what your experience was. If you would like to engage with us more on this so we can fully understand your journey and potentially resolve any outstanding issues, please can you complete a ‘contact us’ form and one of our team will be in touch - https://visit.smart.co/3qdw9I6.
Thanks,
Smart Pension
Adding a missed contribution - Ainara
Ainara gave very clear instructions so I could make the adjustment needed to add a missed contribution.
15 juni 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Trying to bet money out and I have to…
Trying to bet money out and I have to verify my idenity - whoever the third party it their system is rubbish
14 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Michael,
Thank you so much for taking the time to leave a review – we are sorry that we have not met your expectations. We always try to make sure that everyone has a great experience with Smart Pension, and we appreciate your feedback. We have been able to identify the case you are referencing, and the team will be in contact soon to confirm receipt of your documents.
Thanks,
Smart Pension
Ainara was amazingly helpful over the…
Ainara was amazingly helpful over the phone. She guided me through correcting the errors and took to time to make sure I understood the process.
10 juni 2026
Antwoord van Smart Pension
Hi Luke,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Impossible to action changes or close the account as an employer
As an employer, actioning any change to my Smart Pension account here has proven near-impossible. More than a year ago I was told to 'fill out an online form' to get help — I'm still waiting for a reply. I'm now trying to close the account and have hit the identical wall: despite sending two emails with all the necessary information and explicitly stating I want to close, I'm again directed to 'fill out the online form.'
I eventually completed it, only because two separate support reps insisted it was the required process. The form itself is a third-party TypeForm presented as 'secure,' with no verification of that claim offered (an odd choice for handling sensitive pension and financial data). At the end of the form, I was told I 'may be asked to complete a formal closure form,' on top of the two emails and the form I'd already submitted.
As of 12 June, the account remains open and unresolved. This is extremely poor service, and being unable to action changes or exit cleanly means wasted time and money for SMEs like mine. If you're an employer choosing a workplace pension, factor in that getting out may be as hard as getting help. I'd suggest avoiding.
12 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Suzanne,
Thank you so much for taking the time to leave a review, we do appreciate your feedback and we are sorry that we have not met your expectations.
We have not been able to locate your account to contact you privately or understand what your experience was. If you would like to engage with us more on this so we can fully understand your journey and potentially resolve any outstanding issues, you can email us at complaints@smartpension.co.uk.
Thanks,
Smart Pension
Excellent Support
Lisa was very helpful and patient while assisting me, as I was not familiar with the Smart Pension portal. She guided me through the system, clearly explained the issue, and helped me resolve it efficiently.
Thank you for your excellent support.
12 juni 2026
Antwoord van Smart Pension
Hi D Manyere,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Ainara answered my query re upload…
Ainara answered my query re upload Smart Pension rejection. I had completely forgot that an employee had married and a change of name.
Now sorted
thank you excellent advice/service
12 juni 2026
Antwoord van Smart Pension
Hi P. Clarke,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Exceptional Customer Service
We have been dealing with several very complex issues concerning our Company Pension Scheme over the past 5 weeks. During this time Rebecca has worked exceptionally hard to help us resolve our issues. She is tenacious, knowledgeable and resourceful and a credit to Smart Pensions. I would like to personally thank her for helping me understand things I had never had to deal with before and providing an exemplary service to us and our employees.
12 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
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