It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ainara was extremely helpful
29 juni 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I had a chat with Laura (Bournemouth)…
I had a chat with Laura (Bournemouth) today and she helped me take care of my enquiries.
I was really satisfied after speaking with her and I really felt catered to. She was attentive, gentle and loving. If all staff at Smart Pension are like Laura then everyone will be happy.
26 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Jordan,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Got though straight away spoke to a…
Got though straight away spoke to a lovely lady who sorted out my problem straight away something I had been trying to do for hours brilliant service
25 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Michael,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
One Call - Problem Solved!
Being totally unfamiliar with your product and uploading from the payroll software, Naomi was extremely patient and helpful. She explained in clear, simple language what to do and then how to check that the submission had been well received. Excellent service! Thank you.
25 juni 2026
Antwoord van Smart Pension
Hi Peter,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Problem solved first time
Anna was so helpful. She new exactly how to sort my issue out first time. Her customer service skills and telephone manner are impeccable!
Also, my call was answered so fast. No waiting around listening to hold music. Thank you
25 juni 2026
Antwoord van Smart Pension
Hi Angela,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I had a problem with my upload of…
I had a problem with my upload of contributions and called Smart and was put through to Anna what a lovely pleasant and helpful lady she was. Nothing was a problem and she helped me get my upload through with ease. She waited on the line until the contributions arrived at Smart. Thanks so much Anna you are wonderful
25 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Kim,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Excellent service!!
Excellent service!!
Very quick to answer the call and very helpful with my query which was resolved.
24 juni 2026
Antwoord van Smart Pension
Hi Nichola,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Issue Resolved Quickly
Rebecca in customer service was very knowledgeable, friendly and helpful, resolved my issue quickly.
24 juni 2026
Antwoord van Smart Pension
Hi Carolyn,
We’re delighted to hear that Rebecca was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Outstanding
Outstanding
Have only experienced friendly advisors who take the time to understand and give helpful guidance.
The app is fantastic and allows you to keep accurate check on your policy funds ( where your at and forecast) and allows you to make many changes to your policy.
Fantastic service with fantastic staff.
24 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Paul,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fantastic, friendly and clear support A++
Joanne Gray was super helpful and had a great telephone manner, service with a smile over the phone for sure!
Helpful, clear advice with next steps on how to resolve an issue with changes in employee contributions.
Definitely my preferred pension provider to work with, so thank you again for making things easy to manage!
23 juni 2026
Antwoord van Smart Pension
Hi Emma,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
General Help with direct debit / investment process
Rachel was extremely helpful and knowledgeable.
My query was sorted in one phone call
23 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Rachel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
I spoke to Rebecca at Smart Pension
I spoke to Rebecca at Smart Pension. She was very helpful and took me through my issue step by step. I found it clear as to what I needed to do once I had been pointed in the right direction. I wish I had called earlier.
23 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Amazing adviser support
I have had some issues after taking over a client. Rebecca provided an outstanding support and patience. She has returned calls and walked me through all the issues. I couldn't ask for more stellar service and more knowledgeable support.
23 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Spoke with a nice young lady called…
Spoke with a nice young lady called Alex she is in training but was very helpful and we got there in the end. she has a good voice manner and willing to help. which is what its all about to any client.
train her well she is good.
Kind regards
23 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi David,
We’re so happy to hear that Aleksandra provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful support team
23 juni 2026
Antwoord van Smart Pension
Hi Kim,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
could have had more help from anna if i…
could have had more help from anna if i tried she help me through each and every step could praise her enough
22 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very helpful and knowledgeable.
19 juni 2026
Antwoord van Smart Pension
Hi custAdam Pageomer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Fell for the free to employers!!!
When we signed up this was free to employers. Did not take them long to start charging. Poor website and just generally not great which I am reminded of every month when I use it.
Could change platform but more hassle.
1 januari 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Paul,
Thank you for taking the time to share your feedback with us. We aim to charge fairly while delivering value to both employers and members. The introduction of employer charges was communicated in advance and reflects the cost of providing and continually developing our services and platform. Unfortunately, we’ve been unable to identify your details to contact you directly. If you would like to discuss your experience further, please complete a ‘contact us’ form and a member of our team will be happy to get in touch. https://visit.smart.co/3qdw9I6
Thanks,
Smart Pension
Great
Very good Company, very quick and easy to get through to and resolve contributions and queries. Seyi was extremely helpful with our query, and on previous queries Smart Pension have always been ultra helpful and responsive, very pleased with the service!
19 juni 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
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