It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rebecca was so helpful and explained…
Rebecca was so helpful and explained everything so simply and clearly
9 juli 2026
Antwoord van Smart Pension
Hi Julie,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Pauline,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Anna was really helpful with our…
Anna was really helpful with our pension query, all resolved during the call
6 juli 2026
Antwoord van Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Rebecca 5 stars !!
Was speaking with Rebecca who was extreamly professional helpful & couldnt have done better
6 juli 2026
Antwoord van Smart Pension
Hi Kora Healthcare UK Ltd,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
ASSISTANCE WITH PENSION CONTRIBUTIONS
The help I have received when in new territory of a task has been dealt with for me with patience, kindness and total professionalism by Ainara.
She helped with payroll of pension contributions. The employee had cancelled his payments, however the Company had continued to pay contributions without the knowledge of the employee's cancellation, resulting in account discrepancies
3 juli 2026
Antwoord van Smart Pension
Hi Sarah,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Super helpful,
Super helpful,
Answered all questions and assisted with the issue at hand and gave further guidance on what to do next.
6 juli 2026
Antwoord van Smart Pension
Hi Tim,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Maggie was extremely helpful
Maggie was extremely helpful, if every employee is like how she was today I give this entire company a huge recommendation
6 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Mo,
Thank you so much for your feedback about your experience with Maggie – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Long standing matter from a previous provider finally resolved!
There was a long standing matter from a previous pensions provider and when they took over, Smart Pensions have been quite supportive. Rebecca, Lucy and Naomi reviewed the issues at different times and they assisted in resolving it. Naomi in particular was very patient and professional! Generally, I would recommend this company because you always get to speak to someone and they always try and resolve your issues. No ifs, No BOTS!! Well done Smart Pensions
3 juli 2026
Antwoord van Smart Pension
Hi Ladi,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Howard,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Thank you Anna
Anna was so very helpful and patient and resolved my upload problems with ease, nothing was too much trouble -thank you Anna
3 juli 2026
Antwoord van Smart Pension
Hi Cathy,
We’re so happy to hear that Anna provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Extremely helpful service and very easy…
Extremely helpful service and very easy to use
Very nice people too
2 juli 2026
Antwoord van Smart Pension
Hi Mark,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I talked to Lisa today
I talked to Lisa today, she was very helpful with my very extensive query but had it sorted efficiently and effectively. Thank you.
2 juli 2026
Antwoord van Smart Pension
Hi Get A Drip Franchise Ltd,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Excellent and knowledgeable advice…
Excellent and knowledgeable advice regarding a really quirky issue. Very polite and pleasant. Thank you Anna
1 juli 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Anna – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Mr JB Lynch,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Excellent customer service
Ainara was the adviser who dealt with my queries, the adviser was super efficient and solved all of the queries I had. Her telephone manner was very pleasant and she spoke very clearly.
Excellent customer service.
1 juli 2026
Antwoord van Smart Pension
Hi Virginia,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Very patient and knowledgeable
Very patient and knowledgeable. Resolved the issue, quickly. Thank you.
1 juli 2026
Antwoord van Smart Pension
Hi Jonathan,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Laura in Bournemouth is an absolute…
Laura in Bournemouth is an absolute credit to Smart Pensions. I was dreading calling as I just assumed that getting statements would be a nightmare. On top of this I needed to change details. Laura was absolutely incredible, lively (despite it being just gone 5pm and really she should have finished work) but resolved my issue in no time. To Laura's boss this woman needs a payrise (and no she is not paying me for this review :-)
30 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Nadine,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Prompt, Professional and Proficient !
Very prompt response to my call and was able to completely resolve my query and provide additional advice by e-mail.
30 juni 2026
Antwoord van Smart Pension
Hi Mike,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Great help and assistance from Lisa
Great help and assistance from Lisa. Explained everything clearly and helped resolved the issues
30 juni 2026
Antwoord van Smart Pension
Hi Paul,
Thank you so much for your feedback about your experience with Lisa – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Email Spam
Repeatedly sending me email marketing nonsense every few days. They don't provide control over your marketing preferences anywhere. There is no unsubscribe link in the email.
It is impossible to contact them - their contact form is a complete mess.
Only after posting here did I get a response.
They asked for my NI number and policy number... to unsubscribe.
This should have been a simple reply to the original marketing email with a "Please unsubscribe me." which went completely ignored.
I've reported this to the ICO.
30 juni 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Will,
Thank you for taking the time to leave a review. We have located your details and made the necessary changes to your communication preferences. We apologise for any inconvenience caused and appreciate you bringing this to our attention.
Thanks,
Smart Pension
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