It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service representative very…
Customer service representative Joanne Gray was very helpful and well informed. Great experience.
16 juli 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Joanne Gray was very helpful today.
Joanne Gray was very helpful today.
Sorted my issue.
Was very experienced.
Made it easy to understand what I needed to do.
Thank you
15 juli 2026
Antwoord van Smart Pension
Hi Charlie,
We’re delighted to hear that Joanne was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Val,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very clear and efficient help to…
Very clear and efficient help to resolve the problem quickly. Great customer service.
14 juli 2026
Antwoord van Smart Pension
Hi Stuart,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Ken,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Pension sorted
Was going around and around trying to find this account and the lady on the phone helped massively get to the bottom of it (selen s) was the star that solved a very complex situation she took the time and the effort to help us get on our way
13 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Hugh,
Thank you so much for your feedback about your experience with Selen – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
My call was answered within minutes and…
My call was answered within minutes and I found the advisor Rebecca very knowledgeable and was able to help me rectify the issue immediately.
13 juli 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Phil,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I found Smart Pension platform…
I found Smart Pension platform confusing and difficult to understand. Rebecca helped me understand the site better and solve all my issues.
13 juli 2026
Antwoord van Smart Pension
Hi Customer,
Thank you for leaving a review. Your feedback is important to us. We’re delighted to hear that Rebecca was able to help you with the issues. If you need any more support please let us know.
Thanks,
Smart Pension
helpful and clear
Ainara was very quick at contacting me when I raised the query. She explained clearly what needed to happen and followed up when she said she would. Excellent level of service.
13 juli 2026
Antwoord van Smart Pension
Hi Helen,
We’re so happy to hear that Ainara provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Laura dealt with me today I am happy…
Laura dealt with me today I am happy with the service provided she answers all the relevant questions I had asked I like her energy keep doing what you do. Appreciate you taking the time to help me out today enjoyed our chat with you today. Have a lovely rest of your day ahead.
Thanks Again
Rhys
10 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Rhys,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Grateful for Isabel.
Called with several queries and got through to Isabel. Very friendly, polite and patient.
Managed to go through all my queries and Isabel made me feel at ease as pensions isn't my forte, give me a tax enquiry and i'm fine.
Isabel made the call as smooth as possible and i came away feeling confident with what i needed to do.
Massive THANK YOU Isabel!
10 juli 2026
Antwoord van Smart Pension
Hi Vicky,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Joanne Gray was polite and knowledgable.
9 juli 2026
Antwoord van Smart Pension
Hi Customer,
Thank you so much for your feedback about your experience with Joanne – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Laura best customer care ever
Laura was patient, helpfull and top professional. Really helps and make my day.
9 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Carlos,
Thank you so much for your feedback about your experience with Laura – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
I wanted to share my excellent experience with Bethany
I wanted to share my excellent experience with Bethany today the 09/07/26. She was very professional, took time to listen carefully to me and addressed my request promptly. Bethany also explained everything clearly, so that I could understand perfectly. I am truly very happy with the service Bethany provided.
9 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Gift,
We’re so happy to hear that Bethany provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Couldn't be more patient
Both Ainara and Joanne were extremely patient with me. Nothing was too much trouble even though I had a complex problem. Ainara pointed me in the right direction, Joanne provided the solution I needed with much patience and care. With much appreciation.
9 juli 2026
Antwoord van Smart Pension
Hi Peter,
We’re so happy to hear that Ainara and Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Lack of Modern Account security features - Risky
While the core functionality of the website is commendable, there are significant deficiencies regarding modern security protocols, particularly given its handling of sensitive financial data. It is highly concerning that basic protective measures, such as Multi-Factor Authentication (MFA) and Passkeys, do not appear to be implemented across the user accounts. I have raised this issue previously, but it remains unresolved. For any system managing financial information today, adopting robust security features like MFA and passkey support is non-negotiable. This area requires urgent architectural review and an immediate upgrade to meet modern industry standards.
9 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi SF,
Thank you for taking the time to share your feedback. We are pleased to hear that you value the core functionality of our website, and we take your comments regarding account security very seriously.
We are committed to regularly reviewing and improving our services, and your feedback will be shared with the relevant teams as part of our ongoing consideration of future security enhancements and platform developments. We appreciate you bringing this to our attention, as feedback like this helps us continue to identify opportunities to improve the experience for our customers.
Thanks,
Smart Pension
The person who helped was very clear…
The person who helped was very clear helpful and very patient friendly
9 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Antony,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
Rebecca was so helpful and explained…
Rebecca was so helpful and explained everything so simply and clearly
9 juli 2026
Antwoord van Smart Pension
Hi Julie,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
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