It was necessary for me to contact the Employer Helpline two days in a row. On both occasions my problems with getting monthly uploads were sorted out by your helpful, friendly and very patient... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called Smart Pension today to clarify some things and spoke to Shola. She was very professional and kind, answered all my questions and put my mind at ease. In addition to this their app is user frien... Toon meer
Bedrijf heeft geantwoord
I was so pleased when my call was picked up almost Immediately. Naomi new exactly what the problem was and talked me through how to fix it whilst on the phone. This is impeccable customer service, V... Toon meer
Bedrijf heeft geantwoord
Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I had problems with rejected submissions -Isabel's help
I had problems with rejected submissions from my BrightPay software, I rang Smart Pensions and spoke with Isabel, who was extremely knowledgeable and helpful, not only about the Smart Pension website but the BrightPay software.
She was able to direct me to areas in both and talk me through the adjustments required in both areas to allow the submissions to be accepted.
She then stayed on the telephone call whilst I re-submitted everything and she was instantly able to confirm that the submissions had been received and accepted.
This sorted out all the queries that I had.
30 juli 2026
Antwoord van Smart Pension
Hi Klark,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Onyeka,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Great, very helpful
29 juli 2026
Antwoord van Smart Pension
Hi Emma,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Rebecca was very helpful in resolving my query
Rebecca was very helpful in resolving my query. I was having audio issues and she couldn't hear my speaking, but she went the extra mile by calling me back to ensure she could help. Great customer service
29 juli 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Software support
Although I find the software tricky the support surrounding the software is fantastic.
28 juli 2026
Antwoord van Smart Pension
Hi Customer,
Thank you for your review. We’re so happy to hear that your experience with our support team was so positive. We appreciate your feedback. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
Anna has been great to resolve issue
Anna has been great to resolve issue, excellent customer service.
28 juli 2026
Antwoord van Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
I called today for a problem in using…
I called today for a problem in using the account.
Anna was incredibly helpful: patient, clear and professional.
Problem solved!
28 juli 2026
Antwoord van Smart Pension
Hi Alba,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Very professional and helpful service
Isabel was very professional and helpful and resolved my issue promptly without any extra work.
28 juli 2026
Antwoord van Smart Pension
Hi Diana,
We’re delighted to hear that Isabel was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Isabel
Very constructive help from Isabel with an issue Unisus has been struggling with for a long time. Isabel kindly set up a teams this afternoon which is going to get to the root cause of the issue.
28 juli 2026
Antwoord van Smart Pension
Hi Unisus Care,
We’re delighted to hear that Isabel was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Fantastic phone support
I find the website slightly difficult to navigate, however on the phone the help is fantastic and while speaking with Naomi today she calmly and patiently talked me through what I needed assistance with.
Thank you Naomi
27 juli 2026
Antwoord van Smart Pension
Hi Fletch,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Thank you Ainaras.
Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered on going support.
9 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Contrak Ltd,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Really happy with my experience
Really happy with my experience - really easy interface
23 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi AS,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
I was given patient and clear advice by…
I was given patient and clear advice by Rebecca with the result that i was able to complete the re-registration for one client. I cannot speak highly enough in praise of Rebecca’s thoughtful and well explained advice.
15 juli 2026
Antwoord van Smart Pension
Hi Ian,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Dhiru,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Excellent service Received today
Excellent service. Your staff was very knowledgeable, patient, caring, spoke very clearly, listened to my queries and helped to solve all the problems I had.
She is excellent and attended to all my requests. She was 100% attentive and went beyond to solve all the problems I presented her with.
Excellent, Excellent, Excellent
20 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Antonia,
Thank you for your lovely review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know. We’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Brilliant call back service
20 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Elaine,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Lisa was absolutely wonderful
Lisa was absolutely wonderful, she was very patient and talked through the corrections I needed to make. As I explained to Lisa I am new in this role and the previous payroller had not left any instructions. Lisa was very good at letting me know the errors would be fixed which was a huge weight off my mind. In my experience sometimes support calls can be very unhelpful and dismissive, Lisa was the exact opposite of this. Due to Lisa's patience and understanding she deserves a payrise.
17 juli 2026
Antwoord van Smart Pension
Hi Karen,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi TWP Accounting LLP,
Thank you for your review, we’re so happy to hear that your experience with us was so positive. If you need any more help in the future please let us know.
Thanks,
Smart Pension
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