Ainara was very helpful and helped me understand how payments work for employees who have opted out of the pension scheme. She also showed me how to access the information needed to reconcile the paym... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The assistant Orly was super patient with me, whilst helping me to login into the system. She took me through everything I needed to know and more of how to access my pensions, change details etc.... Toon meer
Bedrijf heeft geantwoord
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future. M... Toon meer
Bedrijf heeft geantwoord
A lot of fustration with obtaining access to smart pension as my company had provided a wrong email. After 3 weeks of fustration and since retired from the company. I went strainght to smart pension a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Smart Pension
Geschreven door het bedrijf
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Contactgegevens
136 George Street, W1H 5LD, London, Verenigd Koninkrijk
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My call was answered quickly.
My call was answered quickly.
The person I spoke to was very knowledgeable and helpful.
31 juli 2026
Antwoord van Smart Pension
Hi Leigh,
Thank you so much for taking the time to leave a review – we’re thrilled that you’ve had such a great experience with us. We’ll be sure to pass your wonderful feedback on to the team.
Thanks,
Smart Pension
Great Customer Service
I have only had one dealing with Smart Pension's support team but the experience was second-to-none. A very polite and friendly agent who was unbelievably helpful and settled all the queries I had.
31 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Damien,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
nothing was too much trouble and the…
nothing was too much trouble and the lovely lady rebecca i spoke too spent time helping me find my issue and helping me resolve it quickly.
30 juli 2026
Antwoord van Smart Pension
Hi Jenni,
We’re delighted to hear that Rebecca was able to help you with the issue, and thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Great customer service poor fund managers
Well the customer service and communication with smart pension was excellent, my conversation with the young gentleman was commendable as he pointed to a mistruth my firms accounts manager had wrongly implied. He gave me all the information I required. But couldn't talk actual investment guidance because he wasn't a qualified financial advisor. ( I'm not so sure most of the so called Financial advisor out there are qualified really). But he gave me enough information for me to work out what I was wanting to know, so extremely helpful. So the reason this firm has only 3 stars is not because of my conversation or the help given which was definitely 5 stars, it's because of the overall gains produced by Smart Pension itself. They only managed 9.1% returns on an average stock market gain of 16.2% for the year. That is only 56% of the average making this company a very poor choice for British pension companies. In fact these professionals have returned less this year than my personal indulgence with my AJBell share account where I buy and sell myself I made 11.3% gains and I'm an Electrician. So they are clearly taking your money and just letting it ride in the wind without assessing the markets and working for their charges. Bearing in mind some firms out there have consistently doubled this this last year on a midrange spread. VERY POOR FUND MANAGERS SMART PENSION you need to pull your fingers out and start working for a living...we have to when we entrust our futures with you.
28 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Peter,
Thank you for taking the time to leave a review. We're delighted to hear that you were pleased with our customer service and communication.
We are sorry that you have been disappointed with the performance of your pension investments. Our Trustees regularly review the scheme's investment options to ensure members have access to a range of funds designed to meet different investment objectives and deliver competitive long-term outcomes.
We have been able to identify your account from the information provided and will be reviewing your concerns through our complaints process. We will write to you directly with a full response as soon as our review has been completed.
Thanks,
Smart Pension
Easy and clear Smart Pensions uploads
As a first timer to a pensions portal, Naomi was very helpful and clear showing the way through their website, and the regular functions for monthly company contributions. Very much appreciated.
30 juli 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Maggie
Maggie, was so helpful and kind a real credit to Smart Pensions
We could do with more Maggie's in life
Thank you
30 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Tony,
Thank you so much for your feedback about your experience with Maggie – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Caroline,
Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
General Adviser Help
Rebecca was extremely helpful as well as being pleasant and polite. My query was fully resolved and I was able to learn a new maintenance fact about the portal which will be helpful in the future.
Much rather talk to a real person than do a web chat and appreciate the help.
30 juli 2026
Antwoord van Smart Pension
Hi Amanda,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review –we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Customer,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
I had problems with rejected submissions -Isabel's help
I had problems with rejected submissions from my BrightPay software, I rang Smart Pensions and spoke with Isabel, who was extremely knowledgeable and helpful, not only about the Smart Pension website but the BrightPay software.
She was able to direct me to areas in both and talk me through the adjustments required in both areas to allow the submissions to be accepted.
She then stayed on the telephone call whilst I re-submitted everything and she was instantly able to confirm that the submissions had been received and accepted.
This sorted out all the queries that I had.
30 juli 2026
Antwoord van Smart Pension
Hi Klark,
We’re so happy to hear that Isabel provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Antwoord van Smart Pension
Hi Onyeka,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Great, very helpful
29 juli 2026
Antwoord van Smart Pension
Hi Emma,
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Rebecca was very helpful in resolving my query
Rebecca was very helpful in resolving my query. I was having audio issues and she couldn't hear my speaking, but she went the extra mile by calling me back to ensure she could help. Great customer service
29 juli 2026
Antwoord van Smart Pension
Hi Customer,
We’re so happy to hear that Rebecca provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Software support
Although I find the software tricky the support surrounding the software is fantastic.
28 juli 2026
Antwoord van Smart Pension
Hi Customer,
Thank you for your review. We’re so happy to hear that your experience with our support team was so positive. We appreciate your feedback. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
Anna has been great to resolve issue
Anna has been great to resolve issue, excellent customer service.
28 juli 2026
Antwoord van Smart Pension
Hi Customer,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
I called today for a problem in using…
I called today for a problem in using the account.
Anna was incredibly helpful: patient, clear and professional.
Problem solved!
28 juli 2026
Antwoord van Smart Pension
Hi Alba,
We’re delighted to hear that Anna was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Very professional and helpful service
Isabel was very professional and helpful and resolved my issue promptly without any extra work.
28 juli 2026
Antwoord van Smart Pension
Hi Diana,
We’re delighted to hear that Isabel was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Isabel
Very constructive help from Isabel with an issue Unisus has been struggling with for a long time. Isabel kindly set up a teams this afternoon which is going to get to the root cause of the issue.
28 juli 2026
Antwoord van Smart Pension
Hi Unisus Care,
We’re delighted to hear that Isabel was able to help you with the issue and thank you for leaving such a lovely review. If you need any more support please let us know.
Thanks,
Smart Pension
Fantastic phone support
I find the website slightly difficult to navigate, however on the phone the help is fantastic and while speaking with Naomi today she calmly and patiently talked me through what I needed assistance with.
Thank you Naomi
27 juli 2026
Antwoord van Smart Pension
Hi Fletch,
We’re so happy to hear that Naomi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.
Thanks,
Smart Pension
Thank you Ainaras.
Having issues with Smart Pension for a few months now. Not had any helpful support until we dealt with Ainara who has gone above and beyond to help us rectify our issues successfully and has offered on going support.
9 juli 2026
Review zonder uitnodiging
Antwoord van Smart Pension
Hi Contrak Ltd,
Thank you so much for your feedback about your experience with Ainara – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
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