SoftMoc Shoes Reviews 

Micka from the Orleans location was so helpful. When we first entered the store, someone else told us the shoes we were interested to buy were not available in our size. Micka then offered to look in the back and found the exact ones we wanted. Micka was so nice and offered amazing service.

I bought a pair of sandals from SoftMoc and after just one day of wearing them, they hurt my feet and caused blisters. When I went back to the store to exchange them, they refused to help. I also contacted customer service, but unfortunately, they did not provide any support. Very disappointed with this experience.
I would like to add to my review that the manager of the SoftMoc store at Warden & Eglinton was so rude in their behavior that I regretted visiting this store for the first time.”

Free return policy is fake, it's a scam they don't care, never ordering from them again and definitely not recommending them

Le pire service à la clientèle que j’ai eu de toute ma vie! Il ne respecte pas leur propre politique de retour de garantie en cas de défaut de fabrication! Impossible de parler à un superviseur ou un Supérieur tant en boutique et en ligne! Ils se relancent la balle! Il refuse de remettre un nouveau ticket de caisse pour pouvoir de faire rembourser par la compagnie de chaussures. Il. Refuse la preuve de la carte de crédit de mon relevé bancaire! C’est carrément de la fausse représentation et de la fraude! Plus jamais je ne ferai affaire avec cette compagnie et avec surtout le magasin # 104 à pointe Claire!!!

I bought 3 pairs of shoes online - 1 of the pairs were Birenknstock. I wore them in my home under an hour
and they were very uncomfortable.
I returned them in the original packaging . Three weeks later I got them returned to me. No written note or email. Their call centre is overseas so it impossible to get someone Canadian or that can even talk English clearly. The clerk told me she had no supervisor that I could talk too Scammers Wish I had of read the reviews. I have used them for years but now realize they are not the same Canadian Company

FalseAdvertisement on timing of instore pickup. And very rude customer service @Josephine .

Absolutely ridiculous shipping fees on clearance items — I had 4 or 5 small pieces in my cart and the shipping came out to over $60! How does that even make sense? No explanation, no breakdown, just insane charges. And to make it worse, customer service never responded. Terrible experience from start to finish. I won’t be ordering again. Do better, Softmoc!!!!!!

4 out of 5 orders got delayed shipping. What's the purpose of paying shipping fee if they can't delivered it on time. It takes 1 week delay from the EDA/ETA.

Worst customer service ever, I have many problems with my feet as I've been server for many years. I've spent numerous amount of money on different sneakers trying to find something for me. I've ordered for many different companies and have been able to wear the shoes for a couple days to see if the product will work for me. I recently purchased a pair of Brooks sneakers from softmoc, I wore them for 2 days and realized they weren't comfortable for me. I tried to send them back for a refund and they told me there was too much wear on the shoe and sent the shoes back to me with no refund. Like I say I've ordered from numerous companies and I've done the same thing and nothing has ever been said when I return them and I've never had an issue. I feel that they treated me unfairly and with that being said no longer will I any of my friends or family purchase anything from your store. I hope this review May direct you in the right path of proper customer service there was absolutely nothing wrong with those shoes when I sent back you have lost many loyal customers

Do not order anything from SoftMoc!! I ordered a pair of shoes for my son’s graduation. They were delivered by Purolator at 3 pm and when I got home between 5-6pm the parcel was no longer sitting by the door.
I called Purolator and they said it would be the responsibility of SoftMoc because they did not request a signature upon delivery. I called SoftMoc and they refused to help me in any way or send another pair because it was not fault of theirs. I do understand that but it’s also not my fault. People work during the day, no one was home at the time. The shoes cost me $72. They were slip on sketchers.
I not only have to take a loss but I also feel violated. I am not trusting anyone anymore. My husband bought a doorbell camera for future deliveries.
Think twice about placing an order here. They do not provide respectful customer service!

I received a pair of slippers that were broken and completely unwearable, with the sole missing. I sent pictures and confirmed the fault, but the customer service refused to replace them or hold the size for me until they received the return. By the time they got the return, the size was sold out. This was an absolute waste of my time, and all it needed was decent customer service to resolve. I will not be shopping here again

Ordered a pair of shoes online, got a email 2 days later saying there was a delay. On the 3rd day received an email saying the shoes I wanted were sold out. Why would the site sell shoes if you didn't have any stock? But by looking at all the reviews online I can tell this company is poorly run.

I purchased a pair of Merrell hiking shoes off the website that clearly said Waterproof in the website description. The shoe comes in a regular and waterproof version as seen on Merrell's website, with the waterproof version significantly more expensive. When I received the shoe, it was clearly the regular version and nowhere on the box or the shoe itself did it say waterproof, unlike the pics for the waterproof version on Merell's website. I tried to return the shoe (which was never worn) online but they would not give me a free return shipping label. I did get a return authorization slip though. I did not manage to get to a physical store to return it (because none in my city) and eventually shipped it to them at my cost, but by then it was a few days past their 60 day return policy. To my surprise, they refused to give me a refund because it was over 60 days and shipped the item back to me! Considering that they had misrepresented the shoe on their website, I thought they would be more understanding. I called and explained the situation to the initial agent and then to a manager, and both refused to bend, despite noting that their website indeed did say it was waterproof. They would not even agree to exchange it or give me a credit voucher.

I will never buy anything from this fraudulent company again. I will be initiating a credit card chargeback on basis of the product not matching the website description.

Terrible. They cancelled my order twice for dubious reasons. Will not shop there again.

Called a few days ago to see if they had shipment on a shoe that I liked + wanted to place order for 2nd pair. After hearing from softmoc associate that the supplier had discountinued the product I was informed to reach out to the manufacture to see if this would be returning or having to order something else that I wasn't going to be happy with.

The manager at the St-Albert location was amazing! She will go above and beyond to help you! Definitely recommend!

I purchased a purse online; came very quickly. Unfortunately the strap broke after a month’s use. I went to my closest store to see what they could do. The manager of the Oakville store, Laura was extremely pleasant and helpful. I received my replacement purse within a few days. I Would highly recommend Soft Moc.

J’ai acheté une paire de bottes UGG mais celle-ci m’ont été volé. SoftMoc n’a jamais voulu me remboursé ! Zéro politique affiché et service client épouvantable ! Une vrai honte ! N’achetez pas avec cette compagnie ! Du personnel au service client qui n’offre aucune solution résolution ou autre. Rien
Je pense que c’est un arnaque ce magasin

I received a gift card for Christmas and ordered 3 pairs of shoes from SoftMoc online. I had to return one pair and received a store credit. When I went to use my credit, I was informed the company no longer ships to the US, and they cannot honor my credit nor transfer it to another form of payment. I received no notifications, and when I contacted the customer service department, I was told there was nothing they could do. This is insane. I frequently shop online from retailers across the world, and this is my first experience with such an act of fraud and deception. I DO NOT RECOMMEND SHOPPING WITH THIS COMPANY!