Sporting Life Reviews 198

Looked for help with a rain proof jacket for Camino hike. Customer rep Alda spent more than a half hour walking through all the options, very knowledgeable about the products in store and went the extra way to help search for other products online etc.

***ATTENTION***
Ils envoient des défectuosités retournés par d'autres clients et ce, en connaissance de cause et en refusant de les reprendre 🤦

Online order return process not customer focused.
I do not recommend online shopping with Sporting Life.

Faite attention! Cette compagnie ne fait pas de remboursement si vous n'avez pas reçu votre marchandise, peu importe la raison!
Mauvais service à la clientele!
Tres deçu!

Juste fait attention , si jamais votre commande n'arrive pas, peu importe la raison, aucun remboursement de la part de cette compagnie! Vous perdez votre argent!
J'ai commandé des bottes d'hiver, je les ai pas reçues, aucun remboursement, juste des excuses.
Très déçu!

Terrible return process. Will not be ordering from them again.

Got a pair of Merrel Moab 3 hiking shoes for a great price. I was buying online, and it was the last pair in stock so I thought they might be the floor model because of the price. Nope. Look like they had never even been tried on. Shipping was free and super fast. Very happy with entire purchasing process.

Riley Mitchel was the guy who helped us there was four of us and he was really attentive and helpful, awesome service

Tupi made the difference he is great with customer service and is a responsive rep, he apologized for the frustration and for the delay on reaching someone to correct my order. It was shipped before this could be done. I was frustrated not being able to reach anyone to correct my order it was jantansly after I hit proceed that I seen the error. After 3-4 days they emailed seeing my request to change. It is a pain to be searching for men’s shoes and realize you were somehow switched to women’s in the search. It wasn’t Really described in product description.
To say that they made things better my communicating after I shared my frustration they made the process easier to return the sneakers. I dreaded and didn’t think it was not going to be easy. They were very sincere and attentive to respond quickly each email with customer service email. Will be back to touch again if any issues with the refund. So far so good. I really appreciate it.

No customer service at all! There no phone support, no chat. Only an email form that remains unanswered after several messages. I ordered skis over a week ago and it has not shipped, not getting any update. And cannot talk to anyone.

First time shopping at Sporting Life. I called the store at Sherway Gardens and asked for the shoe department. They transfered me to representative sales person, I spoke to Nirupan. He was very professional and answered all my questions. Told him going to have lunch, will see him soon. I went up to a guy and it was Nirupan. I told him what I needed, what sport I do. He brought two pairs to me. He explained the difference. I was so happy and with the service, my sister got a pair also.

I worked with a salesman named Benoit who helped me pick out some downhill ski boots. He was very knowledgeable, patient and helpful. I would recommend this store for helping you to choose downhill ski boots!

I ordered a Giro Ledge helmet and the helmet was not inside of the box. I emailed customer service and they were not helpful whatsoever

Annulation car rupture de stock une semaine après ma commande. Ne recommanderais pas là bas.

Please DO NOT order from them online
I know you might be reading and thinking its not gonna be bad but no it will be that bad, canceled half my order and gave me a coupon that cant be used on most brands on their store

Terrible on-line experiences x 2.
Return process = 0 communication for on-line returns.
Bought a $200 ski helment - it was terrible - returned at my cost and +1 week and no confirmation, no refund, one big black hole.
NO Customer Service number to call.
Also bought skis (only offered home delivery) for son's Christmas gift - delivery service kept sending alerts for 5 days that I was the next delivery - then sent alert saying could not find address (house has been in sample place in High Park since 1902...

Online merchandise not in stock but allow my order to go through.
No info until I sent an email.
Waste my time, all shittttt

I purchased a pair of skiis and bindings at the Yorkdale store but upon doing research afterwards, I found they were not the correct ski for me so I went back to the store and was served by Kitti.
She worked with me to get the correct ski and I found her to be knowledgeable, helpful and she went above and beyond to ensure I had the right ski and bindings.
She is a definite asset to Sporting Life and I hope they recognize what an asset she is to the organization.
If you are ever in the ski section in the Yorkdale store, ask for Kitti.

Family member bought $350 worth of gift cards for me several years ago, and they no longer work. Family member essentially got scammed out of $350. Customer support is not being helpful.

I wanted to write today to tell you about the fantastic service person who helped me at the Collingwood store. Her name was Heather. She went back and forth multiple times looking for items for all the members of my family. We ran her around like crazy but she served us with courtesy and a smile.