Boathouse Reviews 

Boathouse policy is a big bunch of bullshit ! Returned my boots as they were not true to size as they say on website and because I had taped the box so the boots wouldn't fall out or the box or rip amd the boots wouldn't get damaged they sent me a gift card instead of crediting by CC .Will not support this Canadain Company get better customer service with a out of country website 🙄 I will be rating them with the better business bureau and rating a 1 star any where I can !

Ordered four tees from them. Shipping and delivery were very good and price was very reasonable.

Zero if I could! They are absolutely nightmares! I waited for shoes, opened the box and had a completely different pair inside, this wasn’t the only massive problem, I actually had the same shoes they sent me but only paid 1/4 of the price they had on the box. They are shipping out the incorrect shoes that are sold to winners at a major discount. I went on the chat to customer service took the pics of the shoes I received, a picture of the actual shoes I ordered, (completely different) and then was told I needed to go to the post office fill out the return form, scan the bar code, wait until they received the shoes back, then I would get a refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Are you kidding me? Oh and also reminded not to wear or tape the box. Okay so anyway after losing my mind about that with Conrad asked to speak to someone else, no sorry 1-2 business days for that one. I ask why can’t I just take these to the local Boathouse to return, the company can deal with that and I get refunded. I’m told that online protocol is the information I am getting. Like this is my issue here? No, the way they treat their customers a Bot would be more appropriate then the way they have their staff speak to upset customers, it basically took me losing my mind for a manager to tell me yes I can just go to the store and return and get my refund, apologizing for the misinformation. But honestly still? It’s a horrible horrible idea to order from boathouse online. You don’t know what you’ll get and they are selling discounted brands full price.

Wonderful customer service given by the employees, knowledgeable, kind, and very welcoming. The manager was excellent,she was involved every step of they way! What a great team boathouse has ,I had a wonderful shopping experience!

I am very pleased with my experience here! The workers were lovely and amazing when I needed help looking for something.

I came into the store either this week or the week before and had a very disappointing experience.
One employee, a blonde woman with curly hair, was on the phone speaking in what sounded like a baby voice, presumably to her husband or child, while customers were present. I didn’t even bother asking for help, as this behavior in a store setting was disappointing and unsettling enough on its own.
As a customer, I found this behavior extremely unprofessional and uncomfortable to witness. I ended up leaving due to the overall lack of professionalism, and when I later walked past the store again, I saw the same employee eating at the counter.
The overall experience reflected very poorly on the level of customer service being provided and some MAJOR training needs to be provided.

Customer service was rude and unhelpful. One item was not as advertised (wrong color) was told that they wouldn't exchange. Other items took a month to come! I had items from China show up before these items did. Utterly ridiculous experience, I will never buy from them online again amd they have lost me as a shop front customer also.
BUY AT YOUR OWN RISK

I don’t think the company cares about the reviews it’s given! I bought a pair of crocs for my son March 29/26. After only having them for two hours and wearing them in the house the strap broke from the croc. I took them back with the receipt and was told that’s not how they were sold to me so they won’t exchange them! WHAT???? Yes this is why I’m trying to exchange them, you don’t stand behind your product!!!

I purchased 2 pairs of pants to gift my son for his birthday. I received email confirmation of my order, of when it was shipped and one from Canada Post saying my delivery came successfully, however, it did not, pants never arrived. I contacted Boathouse who said i have to wait so many days before they contact Canada Post, then once a claim starts with Canada Post i have to wait 15 more business days. That time came and Canada Post denied the claim because i didnt respond to their email...but guess what...no email, no phone call, no nothing from Canada Post, so how am i supposed to respond...??! so, no pants and still no refund...and of course, my son didnt get the pants he really wanted for his birthday. At the time of leaving this review, my claim is still ongoing.
this is the 3rd (and final time) Boathouse has made a complete mess of my purchase.

What a scammer company. I returned my shoes in a box and they did not refund me saying you put tape on the box and the shoe were used were as it was not I returned it in 15 days of time I just tried a rock on my my got stuck on the shoes. The customer service are so rude and slow. They forced me to keep the gift card.

False Advertising !!!! This company should be sued for false advertising . They make sure customers see that this place is supposedly Canadian by but the clothing labels tell a completely different story !!
Their products are imported from outside Canada !

Crooks !!!!

I LIVE 80 KM FROM THEM IN TORONTO A LARGE CITY THE POSTAGE LABLE WAS CREATED THE SAME DAY BUT SHIPPED 3 DAYS LATER IT TOOK 5 DAYS TO RECEIVE MY ITEM VIA UPS

We went to celebrate our friends birthday, we had our starters first then went out for smoking when we come back our main courses was on the table. My steak was very hard to chew and when I told my complain they changed it but the problem was their explanation.. They told we did not let them know that we are going to smoke the reason my steak was hard to eat is waiting!!
We had break only 5 minutes and been blamed for it.

I paid 60 dollars for 2 pairs of volcom track pants. I opened the package to find a clear see through bag and that's it, no track pants. The only customer support is through email, no live chat available. I emailed customer service with my issue and they sent me a photo of the weight and said that because of the weight, they can confirm I got what I paid for. I was not given my money back, got scammed for 60 dollars and now have to dispute this through my bank and that's a 50/50. Don't order from them.

I purchased the VERBAGE STRAWBERRY FESTIVAL HOODIE. Loved it. Washed it ONCE after wearing it. The stitching at the top of the pocket came undone. About 2 inches of it. Here's what they came back with..
Absolutely ridiculous service.

'Daniel (Boathouse)

Apr 28, 2025, 11:36 EDT


Hello, 

I hope this email finds you well!

Unfortunately, the item is not eligible for return or exchange. It has been in your possession, worn and washed 

Return Policy:
We will gladly refund or exchange your unworn item(s) within 14 days of delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging.
Returns & Exchanges Condition

• All items must be unworn and unwashed

If there is anything further I can assist you with, please feel free to reach back out to me directly through this email and I would be happy to help.

Thank you for shopping at Boathouse/Blackwell.

Have a great day!
Dan

Worst meal we have ever had. The toilets are grotty with no toilet roll or soap. The garden area is full of weeds and cobwebs. The chips were so overcooked you couldn’t pick them up with a fork. Loaded fries should be so simple to do yet they couldn’t even get that to taste nice. The chef abd cleaners needs sacking. Don’t waste your money

I was in Boathouse in Surrey Guilferd mall. Today, Thursday March 20th at 12:22 pm. The one young woman that was working in the store at this time evidently had no interest in providing any sort of customer service. She was bordering on rude. I would not want her representing my business, and i think she should get some customer service training.

Ordered UGG boots for my daughter for Christmas in early December (Dec. 5th). Never received the boots. After several calls/e-mails to Boathouse customer service, I realized they were never going to give me a reimbursement so I contacted my credit card, they credited my card, did an inquiry and I won the case. TERRIBLE customer service. If the items are not in stock, why still sell them and make people go through the hassle? Do not buy from Boathouse.

Ordered a couple items for Valentine’s Day the weekend before. Paid for expedited shipping(2-3 days) so I would receive in time at $14.99. One item made it day 4. The second item they cancelled on Valentine’s Day. I have requested the additional shipping fee be returned as I did not get the service I paid for. Company does not respond to my emails at all! Poor customer service. I recommend to buy elsewhere.

Do not order online unless you are sure you won't need to return. I ordered my daughter a Christmas present, unfortunately I needed to return it.
I printed the free return label which was really easy to do. I packaged it up and sent it Dec 26 th. In my tracking information it shows that they received and signed the returned items on January 6. I have yet to see the credit on my cc, it is now January 25. I sent an email to the contact email listed on the website but haven't received a reply. If this is the kind of customer service they give I will no longer support them. Poor customer service.