Boathouse Reviews 

Ordered twice on special deals only to later find out their staff can not keep accurate inventory count and were out of stock. Never offered to get the next size up which was in stock both times, nor offered to transfer the credit amount to another item in stock. Automatically credited the purchase amount back which at this point I have not received. After a negative response I was offered free shipping only within 30 days window. Ordering is a Crap Shoot and is not guaranteed or reliable. Plus the sizing on my previous orders I think were produced wrong and not the correct actual size. L is a medium. As example. At this point over promised and under delivered. Once I can see but twice is a reflection of poor customer service and system failures. Just another mediocre company trying to be something they are not. Low value high maintenance . Your Time spent supporting their business by spending your hard earned money in the end may cost more than any actual savings.

I have been waiting 6 weeks for an order that I placed online. They customer service is horrible! I have sent 4 emails and they opened a complaint ticket and closed it the next day without resolving the issue. DO NOT ORDER ONLINE FROM BOATHOUSE! You will never see your purchase!

Garbage customer service and nobody will answer multiple emails! Ordered a winter jacket on Dec 27. The jacket was never packaged and a label was never created. UPS was able to answer my questions quite quickly, and explained that there was no package for them to pick up, not even an empty labelled bag. Boathouse continues to respond to my emails with “it’s easy to track your order” responses and refuses to take accountability or even just admit the jacket was never packaged. The ONE time I was able to speak to a human I was told the jacket was delayed due to the strike. When I mentioned there was no label and I received no email saying it had been shipped the rep backtracked but refused to admit the jacket was never sent. I cannot describe my level of frustration and have never had to try and deal with a company like this.

Ordered December 1st. Called twice - was assured package was shipped. Emailed too many times to count as this point. Wasn’t able to give tracking numbers as they shipped with Canpar. Camper says they do issue tracking numbers. Clearly order was never shipped. Filed a claim with PayPal for a refund. Boathouse came back with a fake tracking number - I am still in the dispute process and will continue to exhaust all Ave yes until I have my money back. I encourage everyone else to start filing claims with their PayPal or credit card company. Enough is enough. Unbelievably bad customer service and policies. Don’t shop here ever.

I'm having the same experience as everyone else. I ordered something over 3 weeks ago and it's been stuck in the "we made a label but otherwise we have no goddamn clue where your stuff is or when/if It will ever ship". The person I spoke to this week certainly didn't mention that there was a ton of other people that are in the same situation and there's been no communication to customers about it. This happened last year and I don't know why I didn't learn my lesson, but my son wanted two things that weren't available in any of our local stores. I asked if I could just cancel the order but apparently that's not possible. I'm going to put in a claim with my credit card company to get my money back.

I agree with others poor reviews. I’ve shopped this store in person and it’s been fine, but this Christmas I was careful with my online orders ensuring the only ones I would shop at had their shipping figured out due to the Canada Post strike, Boathouse offered guaranteed by Christmas if ordered by a certain date, I placed my order on December 6th, and it’s been stuck in label created for weeks and weeks now. My daughters Christmas presents are in this order and it’s well past Christmas now. Why guaranteed anything if you can’t actually follow through? Won’t be a returning customer, not even in person.

I am extremely disappointed with the lack of communication and service from Boathouse. After returning an item, I’ve made multiple attempts to contact their customer service regarding a refund, but I’ve received no responses. Emails to their provided address are undeliverable, and messages sent through their website and social media have gone unanswered.

This level of unresponsiveness is unacceptable and reflects poorly on the company. I expected better service and will not be shopping here again. I would not recommend this retailer to anyone.

TERRIBLE service! I have been a loyal customer for years. While typically I do seem to have to wait longer to receive my orders from Boathouse, I am usually ok with that and plan for longer timing. However, I placed my order on November 30th and it still hasn’t shipped. I’ve reached out multiple times with no response. Payment has been taken but items have not shipped almost a month later. I will NOT be a returning customer. I’d recommend you save your money and shop elsewhere.

Absolute garbage customer service. Not willing to provide alternate solutions. Was told my order was refunded without having any say. Was not made aware that my order was "unfulfilled". I waited 17 days thinking it might be filled. When I asked about it, was told an error occurred. And my order was being refunded.
The customer service apologized but wouldn't humour any other options

Major disappointment. All my other orders have been good, but this one is enough to make me not order from them again.

I purchased 3 tshirts online when my order arrived they made 5 mistakes with my order, wrong style and wrong colors of shirts were sent. I emailed them to tell then they made 5 mistakes with my order. They replied sorry go to a store for refund or exchange. I don't live in the
same city as a store. Pathetic customer service.

It’s been a long tine since my order is supposedly ready for shipping, but it wasn’t sent and the replies from customer service are always so disappointing. Sure canada post is striking, but my order is ready and with a tracking number from UPS for more than 15 days! What happened? Did they really take 15 days to pick up a parcel? Doesn’t look like that, the other part of my order was ready later and has already arrived. My last order with Boathouse was also disappointing, I shouldn’t have given them a second chance. Terrible service.

Trash customer service. The customer service online rep ignored ALL of my emails after I rated his service as bad on the form they send out.

My package was sitting for over two weeks, labeled but wasn’t being shipped and I had requested to cancel it oh so many times… all they did was ignore literally so many emails. And when I called twice they made up some bs excuse as to why it couldn’t be done. Funny thing is I have family who work at UPS and they flat out said that boathouse had clearly lost the package and to get it refunded.

They obviously are super unorganized judging by other reviews. And to ignore a paying customer and withhold money is disgusting. They act like scammers with the way they hang on tight to your money. I also had ordered the SAME PAIR OF PANTS on a previous order- those didn’t ship either and when I asked where they were, I was told they were on the way. Lo and behold- I get an email after the fact saying they were out of stock. Can this company get it together?

Save your hard earned money and spend it elsewhere.

Ordered online - they sent 2 different shoe sizes in the box. Was told to bring to store to refund and they could reorder correct size. Store wouldnt match online price. Refunded and tried to reorder and customer service said that coupon had expired and I would have to order and once my order was received they would credit the difference. After 5 days they didn't ship new order. Had order cancelled and it's been a week and my refund is still pending.

Garbage. They separated my orders and one shipped with canada post. Canada post is going on week 2 of a strike. Theyre REFUSING to do anything and re ship my item. Will never order from here again. They don't care about their customers. We have no idea when the strike will end or if it even will so apparently it's not their problem. I've never been so frustrated in my life when christmas is in less than a month. Everywhere else I've ordered has nicely re shipped and asked me to notify them if I recieve the item when canada post is no longer striking and I'd glady ship the second one back to them. But not here. They laughed at me when I called all upset.

Really really poor!!
This restaurant advertises it has its own fishing boat!!
Yet no fish of the day?
No special??
You can’t have your scallops just pan fried?
You have to have them in their sauce????
The bar shuts without notice??
And despite being asked four times if we wanted still or sparkling they still got it wrong????
To the owners, I know Australia only have school kids for staff but you can still train and teach them!!!

I ordered a pair of "DISCOUNTED" Vans Hi SK8 Bolts and I didn't realize I'd be getting second hand shoes. Scuff marks dust trails you name it. Very disappointed since I love Vans and wanna work further with Boathouse

Went to Kingston Ontario store the manager ordered a pair of pants for me they were $90.40 they charged my bank card $360.00.. she said my card did not work once!and tried it again. And did the transaction 4 times without my consent. The manager stole hundreds of dollars from my account. Then said l had to fix the problem myself when she did the transaction herself and put the order through 4 time l will now be waiting weeks to get this money back this company and manager are stealing money from there customers . Don’t ever shop from this store run don’t walk. I am know reporting this to the police.

I ordered 14 days ago… still did not receive any update from Boathouse. When I contacted them, they told me the processing time is 2-5 business day. It has been 10 business days since I placed my order.
Never ordering from them again.

8 days after my purchase, there are 0 updates. Called customer service because email support told me to wait 6 business days and a flippant guy told me that due to summer sales they're experiencing delays, and if you buy clearance, you might expect longer processing times - which according to him is informed in the email received upon purchase (it isn't, I just checked again). They're currently processing purchases made 10 days ago "and you placed your order 8 days ago, so it shouldn't take that much longer" but they can't precise dates.

What if I bought the products expecting them at a precise date within the promised time stated? "Well too bad, you should try it 2 weeks in advance". I pointed out that I probably won't get it even within this timeframe, coming from a place that's likely not more than 8 hours away from the big urban centre I live in (possibly even closer) and he says well, you should've looked at the order confirmation email saying that clearance items etc etc.

All the conversation felt like different ways for the Boathouse guy to challenge the consumer's perception as wrong regardless, gaslighting me to the point of saying I just didn't read the full order confirmation email. It was cynical and malicious.

Helt forfædeligt mad det er overhovedt ikke pengene værd maden er dårlig, servicen er helt forfædelig og der er mega meget larm. Alt for dyrt i forhold til hvad man får